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Thread: Cannot Add Profile..

  1. #1
    stich86 is offline Special Member
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    Default Cannot Add Profile..

    after alot of problem with ZCO plugins, and a little format of the test machine to clear all the problem..
    i cannot add the BlackBerryManager (and so the Server profile) with the Mail panel..
    i gives me always the error that i cannot authenticated the account

    the account is:

    besadmin@domain.my
    host: myserver.domain.my:7071
    and the SSL checkbox is checked

    where is the problems??

    the logs doesn't reports nothing..
    Attached Files Attached Files
    Last edited by stich86; 02-20-2008 at 08:30 AM. Reason: port error

  2. #2
    sam
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    you must use the admin port when configuring bes (7071)
    Sam Khavari

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  3. #3
    stich86 is offline Special Member
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    Quote Originally Posted by sam View Post
    you must use the admin port when configuring bes (7071)
    i've used the 7071..
    there was a misstype in my previous topic ^^

    also, if you see the log, the port is 7071

  4. #4
    fsiegel is offline Zimbra Employee
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    Are you sure you installed Zimbra Connector for BES and not Zimbra Connector for Outlook? In the log you sent, I see:

    Zimbra::Mapi::IsBESZCO. could not query registry value, this is NOT a BES instance of ZCO

  5. #5
    sam
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    server is returning an error:
    SOAP exception (service.FAILURE)

    enable http loggin in zcologctl or check the mailbox.log to see what it is.
    Sam Khavari

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  6. #6
    stich86 is offline Special Member
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    Quote Originally Posted by fsiegel View Post
    Are you sure you installed Zimbra Connector for BES and not Zimbra Connector for Outlook? In the log you sent, I see:

    Zimbra::Mapi::IsBESZCO. could not query registry value, this is NOT a BES instance of ZCO
    i've installed for first the version of Outlook 5.0.2, then disinstalled and reinstalled the connector 5.0.0 named BES (but in the title prompt of installer they say "Zimbra connector for Outlook")..

    the mailbox.log doens't say nothing when i try to connect with port 7071..
    i'll try to enable the http logging..

    you've any idea?
    Is there a possibility to remove completly the ZCO? not only from add/remove program...

  7. #7
    stich86 is offline Special Member
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    here are the errors.. seems that zimbra doesn't not accept this specify command via SOAP..
    Code:
    userAccount(besadmin), userPassword(*********), server(appsrv2.octobuild.net), port(7071), secure(1)
    20-02-2008 16:58:44.671 [1060]: TRACING => Zimbra::Rpc::Connection::Connection
    20-02-2008 16:58:44.671 [1060]: DEBUG: Zimbra::Rpc::Connection::InitConnectionConfiguration - Current HTTP Connection Configuration:
    20-02-2008 16:58:44.671 [1060]: DEBUG: Zimbra::Rpc::Connection::InitConnectionConfiguration - max http write size: 65536
    20-02-2008 16:58:44.671 [1060]: DEBUG: Zimbra::Rpc::Connection::InitConnectionConfiguration - ConnectionTimeout: 60000 ms
    20-02-2008 16:58:44.671 [1060]: DEBUG: Zimbra::Rpc::Connection::InitConnectionConfiguration - SendTimeout: 60000 ms
    20-02-2008 16:58:44.671 [1060]: DEBUG: Zimbra::Rpc::Connection::InitConnectionConfiguration - ReceiveTimeout: 60000 ms
    20-02-2008 16:58:44.671 [1060]: DEBUG: Zimbra::Rpc::Connection::InitConnectionConfiguration - OptionReceiveTimeout: 60000 ms
    20-02-2008 16:58:44.687 [1060]: DEBUG:Zimbra::Rpc::Connection::Connection - Resolved Proxy Settings (session proxy options):
    20-02-2008 16:58:44.687 [1060]: DEBUG:Zimbra::Rpc::Connection::Connection - Proxy Selection from the user and resolving from IE settings: '1'
    20-02-2008 16:58:44.687 [1060]: DEBUG:Zimbra::Rpc::Connection::Connection - Auto configuration URL: '(null)'
    20-02-2008 16:58:44.687 [1060]: DEBUG:Zimbra::Rpc::Connection::Connection - _winHttpProxyInfo.dwAccessType: '1'
    20-02-2008 16:58:44.687 [1060]: DEBUG:Zimbra::Rpc::Connection::Connection - _winHttpProxyInfo.lpszProxy: '(null)'
    20-02-2008 16:58:44.687 [1060]: DEBUG:Zimbra::Rpc::Connection::Connection - _winHttpProxyInfo.lpszProxyBypass: '(null)'
    20-02-2008 16:58:44.687 [1060]: Zimbra::Rpc::UserSession::Init.
    20-02-2008 16:58:44.687 [1060]: *0* Enter Zimbra::Rpc::Connection::SendRequest ...
    20-02-2008 16:58:44.703 [1060]: *0* <<<<-------- HTTP stream Start (Request) ----------------------------------------------->>>>
    20-02-2008 16:58:44.703 [2816]: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\LSMSCFG32.DLL C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\LSMSCFG32.DLL
    20-02-2008 16:58:47.812 [3080]: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\LSMSCFG32.DLL C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\LSMSCFG32.DLL
    20-02-2008 16:58:47.828 [388]: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\LSMSCFG32.DLL C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\LSMSCFG32.DLL
    20-02-2008 16:58:47.875 [1060]: *0* HTTP Headers:
    20-02-2008 16:58:47.875 [1060]: POST /service/soap HTTP/1.1
    Content-Type: application/soap+xml; charset=utf-8
    User-Agent: Zimbra-ZCO/5.0.2428 (5.2.3790 Service Pack 2; it-IT)
    Host: appsrv2.octobuild.net:7071
    Content-Length: 428
    Connection: Keep-Alive
    Cache-Control: no-cache
    Pragma: no-cache
    20-02-2008 16:58:47.875 [1060]: *0* HTTP body:
    <soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"><userAgent name="ZimbraConnectorForOutlook" version="5.0.2428"/><nonotify/><noqualify/></context></soap:Header><soap:Body><AuthRequest xmlns="urn:zimbraAccount"><account by="name">besadmin</account><password>
    *********
    </password><virtualHost>appsrv2.octobuild.net</virtualHost></AuthRequest></soap:Body></soap:Envelope>
    
    20-02-2008 16:58:47.875 [1060]: *0* <<<<-------- HTTP stream End (Request) ----------------------------------------------->>>>
    20-02-2008 16:58:47.875 [1060]: *0* <<<<-------- HTTP stream Start (Response) ----------------------------------------------->>>>
    20-02-2008 16:58:47.875 [1060]: *0* DEBUG: in Zimbra::Rpc::Connection::ReadResponseFully - content-length in http response header: 2503
    20-02-2008 16:58:47.875 [1060]: *0* HTTP Headers:
    20-02-2008 16:58:47.875 [1060]: HTTP/1.1 500 Internal Server Error
    Date: Wed, 20 Feb 2008 15:58:50 GMT
    Content-Type: text/xml; charset=utf-8
    Content-Length: 2503
    20-02-2008 16:58:47.875 [1060]: *0* HTTP body:
    <soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Body><soap:Fault><soap:Code><soap:Value>soap:Receiver</soap:Value></soap:Code><soap:Reason><soap:Text>system failure: Request not allowed on port 7071</soap:Text></soap:Reason><soap:Detail><Error xmlns="urn:zimbra"><Code>service.FAILURE</Code><Trace>com.zimbra.common.service.ServiceException: system failure: Request not allowed on port 7071
    Code:service.FAILURE
    	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:183)
    	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:163)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
    	at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
    	at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:148)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.Server.handle(Server.java:313)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
    	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    </Trace></Error></soap:Detail></soap:Fault></soap:Body></soap:Envelope>
    20-02-2008 16:58:47.875 [1060]: *0*
    20-02-2008 16:58:47.875 [1192]: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\LSMSCFG32.DLL C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\LSMSCFG32.DLL
    20-02-2008 16:58:47.875 [1060]: *0* DEBUG: in Zimbra::Rpc::Connection::ReadResponseFully - Total bytes read from wire: 2503
    20-02-2008 16:58:47.875 [1060]: *0* <<<<-------- HTTP stream End (Response) ----------------------------------------------->>>>
    20-02-2008 16:58:47.875 [1060]: *0* Exit Zimbra::Rpc::Connection::SendRequest ...
    20-02-2008 16:58:47.890 [1060]: WARN: SetServiceProfileInfo - SOAP exception (service.FAILURE).
    20-02-2008 16:59:11.281 [2784]: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\LSMSCFG32.DLL C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\LSMSCFG32.DLL
    i really don't know to do..

  8. #8
    sam
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    post the entire log, we need to see all the requests and responses.

    also, as Frank mentioned, you probably need to run the repair option on the ZCB installer.
    Sam Khavari

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  9. #9
    stich86 is offline Special Member
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    ok, removed the ZCO connector, but now the installer of BES hangs..
    it only says me that it cannot install the software..

  10. #10
    sam
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    make sure all the bes services stopped then run the installer.
    Sam Khavari

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