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Thread: Cannot Add Profile..

  1. #11
    stich86 is offline Special Member
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    Quote Originally Posted by sam View Post
    make sure all the bes services stopped then run the installer.
    i've checked.. all services all stopped, but the installer fails

  2. #12
    alee is offline Former Zimbran
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    Quote Originally Posted by stich86 View Post
    i've checked.. all services all stopped, but the installer fails
    can you try running the msi under logging mode?
    e.g.


    msiexec /i [msi filename] /L*v [log filename]

    then can you post the log or private message me with the logs?

    thanks
    --tony

  3. #13
    stich86 is offline Special Member
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    here is the install.log..
    Attached Files Attached Files

  4. #14
    alee is offline Former Zimbran
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    Quote Originally Posted by stich86 View Post
    here is the install.log..
    did you install the exchange server mapi/cdo package?

    Download details: Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1

    a dll doesn't exist where it should exist and that would only be if that package was not installed.

    did you follow the installation document exactly?

    --Tony

  5. #15
    stich86 is offline Special Member
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    Quote Originally Posted by alee View Post
    did you install the exchange server mapi/cdo package?

    Download details: Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1

    a dll doesn't exist where it should exist and that would only be if that package was not installed.

    did you follow the installation document exactly?

    --Tony
    the MAPI client is alredy installed...

  6. #16
    stich86 is offline Special Member
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    ok..
    removed outlook, reinstalled mapi client, then reinstalled ZCS BES Connector..
    now it can connect to server in port 7071, but in the LOGS i see "connection refused" and the GAL is empty..

    i'm trying a reboot to see if something happens..

  7. #17
    alee is offline Former Zimbran
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    Quote Originally Posted by stich86 View Post
    ok..
    removed outlook, reinstalled mapi client, then reinstalled ZCS BES Connector..
    now it can connect to server in port 7071, but in the LOGS i see "connection refused" and the GAL is empty..

    i'm trying a reboot to see if something happens..
    the zimbra server needs to be configured so that the soap ssl port is enabled. by default this will be 443. you can do this with "zmtlsctl https" or you can enable both ssl and non-ssl soap ports with "zmtlsctl both"...whatever you need to do.
    also, i think that i saw that you have a proxy set up in previous logs, make sure the proxy is set up properly so that ZCB can hit the server on the right port.

  8. #18
    stich86 is offline Special Member
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    Quote Originally Posted by alee View Post
    the zimbra server needs to be configured so that the soap ssl port is enabled. by default this will be 443. you can do this with "zmtlsctl https" or you can enable both ssl and non-ssl soap ports with "zmtlsctl both"...whatever you need to do.
    also, i think that i saw that you have a proxy set up in previous logs, make sure the proxy is set up properly so that ZCB can hit the server on the right port.
    ok, now all seems to work.
    but just one question.. the ZCB plugins get from GAL ALL mail from ALL domains?

  9. #19
    alee is offline Former Zimbran
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    Quote Originally Posted by stich86 View Post
    ok, now all seems to work.
    but just one question.. the ZCB plugins get from GAL ALL mail from ALL domains?
    this is a known issue that we are addressing.
    a solution for this should be available in the ZCB GA timeframe.

  10. #20
    stich86 is offline Special Member
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    Quote Originally Posted by alee View Post
    this is a known issue that we are addressing.
    a solution for this should be available in the ZCB GA timeframe.
    so, i've to add the BESAdmin account to my new domain and switch to IT, right?

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