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Thread: Can't seem to get global in BES

  1. #1
    sdemeyer Guest

    Default Can't seem to get global in BES

    I seem to be really struggling with this BES connector. I've followed the documentation to a tee, or so I think. Everything appears to have installed correctly, no error messages. No matter how hard I try, I can't seem to get the global address list to show up in the BES manager to add new users.
    Here's what I have:

    Windows 2003 SVR SP2 all updates (fresh install)
    BES Enterprise 4.1.4.16
    MS E CCDO 1.2.1
    Outlook 2003 SP3 all updates
    ZCO beta 2 BES connector

    I am able to get the global address list on our Outlook clients using the Outlook connector.
    I can't find anything in the logs indicating any errors.

    Any Ideas?

    Thanks,
    Scott

  2. #2
    sam
    sam is offline Zimbra Employee
    Join Date
    Aug 2005
    Posts
    821
    Rep Power
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    Default

    shutdown the bes manager and bes controller service, open outlook and logon to the BlackBerryManager profile. Does the GAL show up there?

    Also, post the connector logs for the BlackBerry manager process.
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

  3. #3
    sdemeyer Guest

    Default

    Quote Originally Posted by sam View Post
    shutdown the bes manager and bes controller service, open outlook and logon to the BlackBerryManager profile. Does the GAL show up there?

    Also, post the connector logs for the BlackBerry manager process.

    No, the GAL does not show up.



    ExchangeConn log:

    UTF-8 encoded

    [30000] (02/07 11:18:37.718):{0x3D8} Current Date: 2008/02/07

    [30000] (02/07 11:18:37.718):{0x3D8} [DIAG] EVENT=Thread_report, THREADID=0x3D8, THREADNAME="DebugLogger"

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Current Process: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Current Process logged on as: PSPBLKBRY\Administrator, Start Time: Feb 07 2008 11:18:37, Uptime (seconds): 0

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Current Process id: 3496

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Computer Host Name: PSPBLKBRY, OS Version: 5.2, Build number 3790, ServicePack Major 2, ServicePack Minor 0

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Processor Identifier: x86 Family 15 Model 3 Stepping 4

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Processor Vendor Identifier: GenuineIntel

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Processor Name String: Intel(R) Pentium(R) 4 CPU 2.80GHz

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Number of Processors: 1

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] 41 percent of memory in use.

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Total size of physical memory: 522196 KB

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Size of physical memory available: 307140 KB

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Size of the committed memory limit: 1286136 KB

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Size of available memory to commit: 1097936 KB

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 1969180 KB

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Total HD bytes: 79990812672, Total free bytes = 73536729088

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] System up time: 0 days 00 hrs 28 mins 52 secs

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Local Time Zone: Pacific Daylight Time (GMT-08:00)

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] TCP/IP provider (Winsock) File Version: 5.2.3790.0 (C:\WINNT\System32\wsock32.dll)

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Local machine IP Address = 198.238.249.108

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Winsock2 file: Network Location Awareness (NLA) Namespace, Version: 5.2.3790.3959 (C:\WINNT\System32\mswsock.dll)

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Microsoft XML Parser 4.0: C:\WINNT\system32\msxml4.dll, Version: 4.20.9848.0

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] MDAC version: 2.82.3959.0

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] MSADO15.DLL: C:\Program Files\Common Files\System\ado\msado15.dll, Version: 2.82.3959.0

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Running Process: System

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Running Process: smss.exe

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Running Process: csrss.exe

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Running Process: winlogon.exe

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Running Process: services.exe

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Running Process: lsass.exe

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Running Process: svchost.exe

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Running Process: svchost.exe

    [30000] (02/07 11:18:37.718):{0x3D8} [ENV] Running Process: svchost.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: svchost.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: svchost.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: spoolsv.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: msdtc.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: svchost.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: inetinfo.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: llssrv.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: sqlservr.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: svchost.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: svchost.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: csrss.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: winlogon.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: rdpclip.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: explorer.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: jusched.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: sqlmangr.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: wmiprvse.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: jucheck.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: mmc.exe

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: logon.scr

    [30000] (02/07 11:18:37.734):{0x3D8} [ENV] Running Process: BlackBerrySyncServer.exe

    [40000] (02/07 11:18:37.734):{0x3D8} [DIAG] EVENT=Syslog_disconnected, ERROR=10049, EVENTMSG="Connect failed to 0.0.0.0"

    [30000] (02/07 11:18:37.734):{0x3E0} [DIAG] EVENT=Register_thread, THREADID=0x3E0, THREADNAME="TimerThread"

    [40000] (02/07 11:18:37.734):{0x3E0} [DEBUG] EVENTMSG="TimerThread thread started"

    [50000] (02/07 11:18:37.828):{0x3E8} Starting ExchangeConnector sync connector library

    [30000] (02/07 11:18:37.828):{0x15E8} [DIAG] EVENT=Register_thread, THREADID=0x15E8, THREADNAME="PIMConnectorServer Thread"

    [20000] (02/07 11:18:37.828):{0x15E8} [BIPPe] WARNING: Using default BIPP shared secret

    [30000] (02/07 11:18:37.828):{0x15E8} [BIPP] Starting client 'PIM Connector - PSPBLKBRY [Cxxx] - Version 1.0' with UID S49798600:C3,agent_sync

    [35001] (02/07 11:18:37.828):{0x15E8} [BIPP] Using AES256 encryption for BIPP Client

    [40000] (02/07 11:18:37.828):{0x15E8} Processing a config request from sync server.

    [30000] (02/07 11:18:37.828):{0xD90} [DIAG] EVENT=Register_thread, THREADID=0xD90, THREADNAME="BIPPe_ClientSessionReceiver"

    [40000] (02/07 11:18:37.828):{0xD90} BIPPe_ClientSessionReceiver thread Id=0xD90, Handle=0x714

    [30000] (02/07 11:18:37.828):{0xE00} [DIAG] EVENT=Register_thread, THREADID=0xE00, THREADNAME="BIPPe_ClientSession"

    [40000] (02/07 11:18:37.828):{0xE00} BIPPe_ClientSession thread Id=0xE00, Handle=0xB68

    [45001] (02/07 11:18:37.828):{0xE00} [BIPP] Connecting to "PSPBLKBRY"

    [40000] (02/07 11:18:37.828):{0xE00} BIPPeClient::Connect: Found 1 addresses for host "PSPBLKBRY"

    [40000] (02/07 11:18:37.828):{0xE00} BIPPeClient::Connect: Host "PSPBLKBRY" @ [198.238.249.108]

    [40000] (02/07 11:18:37.828):{0xE00} BIPPeClient::Connect: Trying "PSPBLKBRY" @ [198.238.249.108]

    [20000] (02/07 11:18:38.875):{0xE00} BIPPeClient::Connect: Error calling host "PSPBLKBRY" [198.238.249.108] (10061)

    [40000] (02/07 11:18:38.875):{0xE00} [BIPP] Connection failed

    [30000] (02/07 11:18:38.875):{0xE00} Failed to Connect to Host PSPBLKBRY

    [45001] (02/07 11:18:38.875):{0xE00} [BIPP] Connecting to "PSPBLKBRY"

    [40000] (02/07 11:18:38.875):{0xE00} BIPPeClient::Connect: Found 1 addresses for host "PSPBLKBRY"

    [40000] (02/07 11:18:38.875):{0xE00} BIPPeClient::Connect: Host "PSPBLKBRY" @ [198.238.249.108]

    [40000] (02/07 11:18:38.875):{0xE00} BIPPeClient::Connect: Trying "PSPBLKBRY" @ [198.238.249.108]

    [20000] (02/07 11:18:39.968):{0xE00} BIPPeClient::Connect: Error calling host "PSPBLKBRY" [198.238.249.108] (10061)

    [20000] (02/07 11:18:39.968):{0xE00} [BIPP] Connection failed

    [30000] (02/07 11:18:39.968):{0xE00} Failed to Connect to Host PSPBLKBRY

    [45001] (02/07 11:18:59.968):{0xE00} [BIPP] Connecting to "PSPBLKBRY"

    [40000] (02/07 11:18:59.968):{0xE00} BIPPeClient::Connect: Found 1 addresses for host "PSPBLKBRY"

    [40000] (02/07 11:18:59.968):{0xE00} BIPPeClient::Connect: Host "PSPBLKBRY" @ [198.238.249.108]

    [40000] (02/07 11:18:59.968):{0xE00} BIPPeClient::Connect: Trying "PSPBLKBRY" @ [198.238.249.108]

    [40000] (02/07 11:19:00.015):{0xE00} BIPPeClient::Authenticate: Authentication successful

    [40000] (02/07 11:19:00.015):{0xE00} [BIPP] Send info, Reason=0

    [30000] (02/07 11:19:00.015):{0xE00} Connected to Host PSPBLKBRY

    [30000] (02/07 11:19:00.015):{0x10E4} [DIAG] EVENT=Register_thread, THREADID=0x10E4, THREADNAME="BIPPe_ClientReceiver"

    [40000] (02/07 11:19:00.015):{0x10E4} BIPPe_ClientReceiver thread Id=0x10E4, Handle=0xB1C



    BES Manager Log:

    UTF-8 encoded

    [30000] (02/07 11:21:22.171):{0x298} Current Date: 2008/02/07

    [30000] (02/07 11:21:22.171):{0x298} [DIAG] EVENT=Thread_report, THREADID=0x298, THREADNAME="DebugLogger"

    [30000] (02/07 11:21:22.171):{0x298} [ENV] Current Process: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BBMgr\Server\bbmgrw32.exe

    [30000] (02/07 11:21:22.171):{0x298} [ENV] Current Process logged on as: PSPBLKBRY\Administrator, Start Time: Feb 07 2008 11:21:22, Uptime (seconds): 0

    [30000] (02/07 11:21:22.171):{0x298} [ENV] Current Process id: 1888

    [30000] (02/07 11:21:22.171):{0x298} [ENV] Computer Host Name: PSPBLKBRY, OS Version: 5.2, Build number 3790, ServicePack Major 2, ServicePack Minor 0

    [30000] (02/07 11:21:22.187):{0x298} [ENV] Processor Identifier: x86 Family 15 Model 3 Stepping 4

    [30000] (02/07 11:21:22.187):{0x298} [ENV] Processor Vendor Identifier: GenuineIntel

    [30000] (02/07 11:21:22.187):{0x298} [ENV] Processor Name String: Intel(R) Pentium(R) 4 CPU 2.80GHz

    [30000] (02/07 11:21:22.187):{0x298} [ENV] Number of Processors: 1

    [30000] (02/07 11:21:22.187):{0x298} [ENV] 71 percent of memory in use.

    [30000] (02/07 11:21:22.187):{0x298} [ENV] Total size of physical memory: 522196 KB

    [30000] (02/07 11:21:22.187):{0x298} [ENV] Size of physical memory available: 147344 KB

    [30000] (02/07 11:21:22.187):{0x298} [ENV] Size of the committed memory limit: 1286136 KB

    [30000] (02/07 11:21:22.187):{0x298} [ENV] Size of available memory to commit: 819124 KB

    [30000] (02/07 11:21:22.187):{0x298} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB

    [30000] (02/07 11:21:22.187):{0x298} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 2032832 KB

    [30000] (02/07 11:21:22.187):{0x298} [ENV] Total HD bytes: 79990812672, Total free bytes = 73536507904

    [30000] (02/07 11:21:22.187):{0x298} [ENV] System up time: 0 days 00 hrs 31 mins 36 secs

    [30000] (02/07 11:21:22.187):{0x298} [ENV] Local Time Zone: Pacific Daylight Time (GMT-08:00)

    [30000] (02/07 11:21:22.187):{0x298} [ENV] TCP/IP provider (Winsock) File Version: 5.2.3790.0 (C:\WINNT\System32\wsock32.dll)

    [30000] (02/07 11:21:22.187):{0x298} [ENV] Local machine IP Address = 198.238.249.108

    [30000] (02/07 11:21:22.187):{0x298} [ENV] Winsock2 file: Network Location Awareness (NLA) Namespace, Version: 5.2.3790.3959 (C:\WINNT\System32\mswsock.dll)

    [30000] (02/07 11:21:22.187):{0x298} [ENV] Microsoft XML Parser 4.0: C:\WINNT\system32\msxml4.dll, Version: 4.20.9848.0

    [30000] (02/07 11:21:22.187):{0x298} [ENV] MDAC version: 2.82.3959.0

    [30000] (02/07 11:21:22.187):{0x298} [ENV] MSADO15.DLL: C:\Program Files\Common Files\System\ado\msado15.dll, Version: 2.82.3959.0

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: System

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: smss.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: csrss.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: winlogon.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: services.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: lsass.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: svchost.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: svchost.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: svchost.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: svchost.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: svchost.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: spoolsv.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: msdtc.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: svchost.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: inetinfo.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: llssrv.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: sqlservr.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: svchost.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: svchost.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: csrss.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: winlogon.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: rdpclip.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: explorer.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: jusched.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: sqlmangr.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: wmiprvse.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: jucheck.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: mmc.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: logon.scr

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: BlackBerrySyncServer.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: BlackberryRouter.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: ITAdminServer.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: javaservice.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: bmds.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: BlackBerryDispatcher.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: BlackBerryController.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: BBAttachServer.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: BBConvert.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: BBConvert.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: BBConvert.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: BBConvert.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: BESAlert.exe

    [30000] (02/07 11:21:22.203):{0x298} [ENV] Running Process: bbmgrw32.exe

    [40000] (02/07 11:21:22.203):{0x298} [DIAG] EVENT=Syslog_connected, EVENTMSG="Connected to 127.0.0.1"

    [30000] (02/07 11:21:22.203):{0x8C0} [DIAG] EVENT=Register_thread, THREADID=0x8C0, THREADNAME="TimerThread"

    [40000] (02/07 11:21:22.203):{0x8C0} [DEBUG] EVENTMSG="TimerThread thread started"

    [30000] (02/07 11:21:22.265):{0x650} BlackBerry Manager Version 4.1.4.26 starting...

    [40000] (02/07 11:21:23.656):{0x650} [ExchangeAdaptorDLL::GetProfileName] Using MAPI profile 'BlackBerryManager'.

    [40000] (02/07 11:21:23.656):{0x650} [ExchangeAdaptorDLL::GetProfileName] Failed HrGetOneProp (0x8004010f)

    [40000] (02/07 11:21:23.656):{0x650} Mailstore Type is 1 (Exchange).

    [30000] (02/07 11:21:23.656):{0x650} Mailstore Connector initialized.

    [40000] (02/07 11:21:24.140):{0x650} ConnectionPool: Created pool of 5 connections

    [30000] (02/07 11:21:24.140):{0x650} [ENV] [DB] Connection String = Server=PSPBLKBRY;Database=BESMgmt;Trusted_Connecti on=Yes

    [30000] (02/07 11:21:24.140):{0x650} [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 08.00.0760; Provider Name = sqloledb.dll; Provider Friendly Name = Microsoft OLE DB Provider for SQL Server; OLE DB Version = 02.70; Provider Version = 08.10.3959

    [35019] (02/07 11:21:24.140):{0x650} [ENV] [DB] Database Schema Version: 4.1.4 <4.1.2.2007.04.09>

    [40000] (02/07 11:21:24.140):{0x650} [ODBCDatabase::SetMaxConnections] MaxConnection=2

    [30000] (02/07 11:21:24.671):{0x650} Access BBMgrAppResources using rim_db_admin_security

    [30000] (02/07 11:21:25.765):{0x874} [DIAG] EVENT=Register_thread, THREADID=0x874, THREADNAME="Unnamed"

    [40000] (02/07 11:21:25.765):{0x874} [rimdevicemanagementimpl::ThreadProc] Creating RIMDeviceMonitor

    [40000] (02/07 11:21:26.406):{0x650} [devicemgmt::setDevice] GUID: PIN:0 PORT:1

    [40000] (02/07 11:21:26.406):{0x650} [devicemgmt::refreshItem] GUID: PIN:0 PORT:1

    [40000] (02/07 11:21:26.406):{0x650} [devicemgmt::refreshItem] Resetting item properties.

    [30000] (02/07 11:21:26.468):{0x650} BlackBerry Manager has successfully started

    [40000] (02/07 11:21:26.484):{0x650} LicenseManager: Starting.

    [30000] (02/07 11:21:26.687):{0x79C} [DIAG] EVENT=Register_thread, THREADID=0x79C, THREADNAME="Unnamed"

    [40000] (02/07 11:21:26.703):{0x79C} [OTASLRefresh] No changed information for OTASL Upgrade refresh

    [30000] (02/07 11:21:30.515):{0x1650} [DIAG] EVENT=Register_thread, THREADID=0x1650, THREADNAME="Unnamed"

    [30000] (02/07 11:21:30.515):{0x86C} [DIAG] EVENT=Register_thread, THREADID=0x86C, THREADNAME="Unnamed"

    [40000] (02/07 11:21:37.578):{0x650} [ExchangeAdaptorDLL::GetABItemList] No recipients selected.

    [45056] (02/07 11:21:37.656):{0x14CC} {ConnectionPool::GetConnection()}: new maximum connections in use count = 2

  4. #4
    sam
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    we'll need the zco logs which you can enable with zcologctl
    Sam Khavari

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  5. #5
    sdemeyer Guest

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    Here you go, as an attachment. Too big so I had to zip it.
    Last edited by sam; 02-07-2008 at 01:48 PM. Reason: removed the attachment.

  6. #6
    sam
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    getting closer, this time choose tools-send/recieve-update global address list. after it completes shutdown outlook and fire off the logs.
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

  7. #7
    sdemeyer Guest

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    Here you go..
    Attached Files Attached Files

  8. #8
    sam
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    07-02-2008 12:57:14.640 [2312]: *1* ERROR: Zimbra::Rpc::Connection::SendRequest - failed on WinHttpSendRequest(...), Error Code: 12029(Unable to connect.)

    From the BES machine open a browser and go to

    https://<zimbraserver>/zimbra

    It looks like port 443 is not available on your zimbra server from the BES machine.
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

  9. #9
    sdemeyer Guest

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    Thanks.... I knew it would be something dumb that I didn't do!

    However, switching ZCS to any other mode besides http breaks our web access. You see, our security only allows http port 80 into our network so they can inspect the traffic.

    Seems that mixed,both or redirect mode changes the authentication to https. Is there any way to run both http and https?

  10. #10
    sam
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    zmtlsctl both

    please check the docs to make sure what this does is acceptable.
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

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