Quote:
Originally Posted by jeffw I restarted the blackberry controller service, and the user in question is still not getting calendar changes.
Mine's working just fine, though.
Where should I look next? |
are you talking about new appts or the old appts that should be there and still aren't there. the GIT problem that was outlined in the bug is bad because when that problem situation arises, calendar events are not sent to your device. when you restart BES and that problem goes away, you will still not get the old appts from when the problem was occuring but you should get new appts.
if they are having problesm with new appts but the user is still getting mail and you are getting new appts...then this is something that i've not seen before. please enable ZCB logging (fully with all options selected), and try the tests and then forward the logs along with the agent logs to support and we can take a look at what is going on.
in the meantime, you could try to delete/add the user to BES and have them reprovision their device. this brute force fix will trump most problems that you are seeing for this user.