Task synchronization

[jkoyle]

Does ZCB sync tasks as well? When I setup my BB initially the COS for tasks was disabled. I've since enabled it and do not see any tasks syncing.

I'm thinking I may have to remove the user, stop BES, delete/recreate the mapi accounts, and re-add/activate the user.

Will this work or is there an easier way?

Thanks,
John

[alee]

Originally Posted by jkoyle

Does ZCB sync tasks as well? When I setup my BB initially the COS for tasks was disabled. I've since enabled it and do not see any tasks syncing.

I'm thinking I may have to remove the user, stop BES, delete/recreate the mapi accounts, and re-add/activate the user.

Will this work or is there an easier way?

Thanks,
John

hmm...i've never done that before. we normally have tasks sync turned on and have never gone from the no-tasks state to enable-tasks state. from viewing it from a technical standpoint, i don't see why it wouldn't work. could be a BES issue.

since we are utilizing BES for our BlackBerry solution, it is possible that we'll run into BES bugs (their software can't be perfect can it?). so if we don't answer quick enough, you could search in their knowledge base for a work around. i'll do exactly that and post something if i find it.

another thing that you can do is search the BES agent logs for "CDO Helper" and see if there are any errors with it shutting down (needing termination).

if there is a problem with CalHelper (CDO Helper), then there could be issues gettings your tasks over to BES. but i feel like this is a bit of a stretch for the problem that you are describing.

thanks
--tony

[alee]

Originally Posted by alee

hmm...i've never done that before. we normally have tasks sync turned on and have never gone from the no-tasks state to enable-tasks state. from viewing it from a technical standpoint, i don't see why it wouldn't work. could be a BES issue.

since we are utilizing BES for our BlackBerry solution, it is possible that we'll run into BES bugs (their software can't be perfect can it?). so if we don't answer quick enough, you could search in their knowledge base for a work around. i'll do exactly that and post something if i find it.

another thing that you can do is search the BES agent logs for "CDO Helper" and see if there are any errors with it shutting down (needing termination).

if there is a problem with CalHelper (CDO Helper), then there could be issues gettings your tasks over to BES. but i feel like this is a bit of a stretch for the problem that you are describing.

thanks
--tony

check these out:

BlackBerry Search Results

unforunately the Desktop Manager is not supported right now.

BlackBerry Search Results

deleting and re-adding the user with the IT Policy set up correctly should fix the problem though.

[alee]

Originally Posted by alee

hmm...i've never done that before. we normally have tasks sync turned on and have never gone from the no-tasks state to enable-tasks state. from viewing it from a technical standpoint, i don't see why it wouldn't work. could be a BES issue.

since we are utilizing BES for our BlackBerry solution, it is possible that we'll run into BES bugs (their software can't be perfect can it?). so if we don't answer quick enough, you could search in their knowledge base for a work around. i'll do exactly that and post something if i find it.

another thing that you can do is search the BES agent logs for "CDO Helper" and see if there are any errors with it shutting down (needing termination).

if there is a problem with CalHelper (CDO Helper), then there could be issues gettings your tasks over to BES. but i feel like this is a bit of a stretch for the problem that you are describing.

thanks
--tony

i may have misread your original post. if you are talking about the ZCS COS, that only impacts the web client and not ZCB. i thought that you were talking about the BES IT Policy.

if this is the case, then we probably need to take a look at your zcb logs and your agent logs to figure out what is going on.

[jkoyle]

Ah

Well, I've already wiped the handheld and deleted/added the user. I'll reactivate the device and once complete turn some logging on. Where should I upload the files to?

John

[alee]

Originally Posted by jkoyle

Ah

Well, I've already wiped the handheld and deleted/added the user. I'll reactivate the device and once complete turn some logging on. Where should I upload the files to?

John

it would actually be nice if we had the logs through the point where you add the user to the device activation. we have a local cache (like ZCO with Outlook) of the PIM data and this cache is populated upon adding a user to BES. tasks long with other data is populated at this time.

once you get the logs (both ZCB and agent logs), then either open a support ticket or file a bug and attach the logs (if you feel comfortable with this).
or you can private message me and we can figure something out.

thanks
--tony

[jkoyle]

Activation is hanging on the waiting for services step. I've tried activating a few times now and it's not getting much past there. I'll zip up the logs, create a support request and email you the ticket number.

Thanks,
John

[jkoyle]

OK - found the registration problem, and perhaps the problem with task sync issue as well. The last post of this article suggests that you need to ensure the Blackberry policy service is running. Having a look at the services on the server showed that it was indeed down. Shortly after starting this the device started up.

For some reason the BB services aren't starting up properly on reboot. I started the BB service manually via the BB Manager app, however not all services seem to startup when you start the service from there.

For the sync issue, there was another service that wasn't running: Blackberry Synchronization Service. I've started that as well and now I'm seeing tasks show up in my BB from the web client. I haven't seen tasks come back the other way yet, but I assume this will take another few minutes to sync.

John