Installation successes and failures
documentation for the current download vmware zimbra appliance is lacking. for example the wiki states that the user name and password is created while setting up the appliance. This is not the case. searching for the setup page (as the vmware installation/running the vm results in NO requests whatsoever) states that the user name is zimbra, and password is created when you set up the vm. another source states user name is root, and password is zimbra. yet another source states that the user name is vmware, and the password is zimbra. In actuality (as I had to GUESS: root as user, and vmware as password).
I was able to run the vm using vmware player v5.x.... good news as a test of the vm is easily made.
I have NOT received a single trial code. I did request them from the zimbra site using different email addresses several times over the last 5 days. Still have not received even a "junk" email from zimbra at all... let alone the trial license file mentioned in the documentation (such as it is).
Recently, I attempted to access the live DEMO of zimbra from their site. Only to be met with an error 500 java after their god-awful captcha implementation. I even attempted from several browsers and machines with the same result!
Wow! Is any of this Zimbra going to work? There is an apparent issue with the team that is responsible for these demos and trial "systems". My good 'ol fashioned exchange server is looking to be my solution for another decade. A real shame... looked promising from all of the printed material! :)
thus far, my conclusion based upon the experience so far:
support is very lacking in the initial "purchase/trial" stage of a Zimbra client looking to purchase after a good test of the software.
The test has proven impossible so far, since I cannot receive a code (which by the way some sources say a 15 day trial WITHOUT a code online!) Bad planning on the initial trial vm appliance. Someone needs to pay attention and make this info correct ans accessible! So.. as a do it yourself-er I have been misinformed as to the user pass, and method of the VM access/setup, as well as the initial licensing/codes.
I find this disturbing. I would expect the best support before the sale. Since I am having such a difficult time (someone is having a difficult time getting the instructions correct and up to date) I would not be surprised others are as well.
My experience thus far is mediocre on the initial support/trial side. The product itself is proving to be a great solution for us I think. I worry about future support as a result of the apparent mis-communication in the vm ware trial appliance. I am thinking I should look over this situation much closer due to this. I am much less excited about the prospect of a purchase as a result.