Unable to authenticate user

[micbusserv]

I am running the version 8 appliance. I can log into the administration interface and have set up several users. The users I have added get an "Unable to authenticate user. Please try again." error when logging into the user interface. I can log into the administration interface with a new user set up as administrator. Could I get some help on this?

[Raunaq]

Hi micbusserv,

Have you tried logging into user accounts from admin panel?
try restarting ldap...please let me know what you get

[micbusserv]

Hi micbusserv,

Have you tried logging into user accounts from admin panel?
try restarting ldap...please let me know what you get

Yes. I can log into to admin panel with user accounts that are global administrators and then get into the email user interface that way. Just can't log in directly.

[micbusserv]

Have rebooted appliance several times.

[Raunaq]

Hey Have u tried resetting the password.Create a new account and try logging through that.

[micbusserv]

Didn't work.

[micbusserv]

Also I have to periodically keep rebooting the server to access the admin interface.

[Raunaq]

Hey can you post the logs.Let me check those.It will give a more clearer picture.