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Thread: ZCS 7 Appliance mail in queues

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    Default ZCS 7 Appliance mail in queues

    I'm having difficulties getting my Beta appliance to receive emails. I see in the logs that the emails get into the queues and they are marked active. Yet I never get any delilvered. My Appliance is located in the DMZ. Would I need to setup split-DNS? I'm confused because if the email in the queue shouldn't I be able to see it? Thank you for any advice.

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    phoenix is offline Zimbra Consultant & Moderator
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    You should see from the log files whether the mail is deferred, or not. If you are behind a NAT router then you will need a Split DNS set-up.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    Thanks, the only thing I see is "(queue active)" What other entries should I see? Will is indicate delivered or something? I'm just confused on why if the email is in the queue on the appliance, why it's not being delivered. Why would Split-DNS help? To me the email is already on the server, right?

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    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by shendrickson10 View Post
    Thanks, the only thing I see is "(queue active)" What other entries should I see? Will is indicate delivered or something? I'm just confused on why if the email is in the queue on the appliance, why it's not being delivered. Why would Split-DNS help? To me the email is already on the server, right?
    Zimbra (actually it's a Postfix requirement) needs to do a DNS lookup for the IP address of the server, if you don't have that then the mail will sit in the deferred queue and not get delivered to the user mailbox.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    Thanks, I'll setup the split-dns according to the wiki. Does that mean I need to add another network interface too?

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    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by shendrickson10 View Post
    Thanks, I'll setup the split-dns according to the wiki. Does that mean I need to add another network interface too?
    If you're setting up the DNS on the Appliance then no, you don't need another interface - BIND will listen on the loopback and whatever IP it's got.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    Understood, thank you. Have to done this on version 7 of the appliance? I ask because the wiki I'm looking says install bind9 and the appliance I have says it doesn't have bind9 but something called dnsutils. Sound familiar? Thanks.

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    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by shendrickson10 View Post
    Understood, thank you. Have to done this on version 7 of the appliance? I ask because the wiki I'm looking says install bind9 and the appliance I have says it doesn't have bind9 but something called dnsutils. Sound familiar? Thanks.
    If you have another DNS server or machine on your LAN you could install BIND on that and point the A & MX records to your appliance.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    dinho is offline Active Member
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    Configure your / etc / resolv.conf (insert in it your dns / gateway)

    on your linux server
    Adds the default route for your network card:

    route add default gw 192.168.0.254 / / (your IP network gateway)


    zimbra in global settings>>> mta>>> put your smtp in all fields (smtp.domain.com).

    desmacar is optional (Enable dns queries)

    Now if the mistake is authentication:

    1 - zmprov ms SERVERNAME zimbraMtaRelayHost SMTP.YOURDOMAIN.COM

    2 - postmap hash: / opt / zimbra / conf / relay_password

    3 - SMTP.YOURDOMAIN.COM postmap-q / opt / zimbra / conf / relay_password

    4 - smtp_sasl_password_maps postconf-e = hash: / opt / zimbra / conf / relay_password

    5 - postconf-e smtp_sasl_auth_enable = yes

    6 - postconf-e smtp_cname_overrides_servername = no

    7 - postfix reload

    8 - postconf-e smtp_use_tls = yes

    9 - postfix reload

    10 - postconf-e = debug_peer_list SMTP.YOURDOMAIN.COM
    postconf-e debug_peer_level = 3

    11 - postfix reload

    REBOOT!

    Here it works like a charm!
    Last edited by dinho; 04-15-2011 at 10:10 AM.

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    dinho is offline Active Member
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    To better visualize the reason for the line, connecting via ssh

    1 - su zimbra
    2 - tail-f / var / log / zimbra.log

    Send an email and see the island and the reason for the departure queue.
    So we know where the problem lies.

    Dinho.

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