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Thread: Zimbra Collaboration Suite Appliance died on me

  1. #1
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    Exclamation Zimbra Collaboration Suite Appliance died on me

    hello folks,

    I'm having a serious issue here.

    We run the appliance version of Zimbra 6.07. Everything was running fine until I noticed today that some mails were bounced. I tried to open the GUI management console and got nothing. It waited forever for the services status to display but nothing happened. So finally, I decided to reboot the appliance.

    After the reboot, I suddenly was welcomed with 'localhost.localdomain'. This is NOT good. After a bit of trouble shooting I noticed that the localconfig.xml could not be found according to the logs. The file was there, but it was empty???? I copied a backup copy into place but I'm still stuck here. Nothing is working.

    I tried the troubleshooting tips from alot of posts around here (DNS, MX, hosts file, resolv.conf) All naming related things seem to be ok, zmsshkeygen pukes me an error message which I think could be related.

    Generating public/private dsa key pair.
    Your identification has been saved in /opt/zimbra/.ssh/zimbra_identity.
    Your public key has been saved in /opt/zimbra/.ssh/zimbra_identity.pub.
    The key fingerprint is:
    6e:1b:b2:36:03:93:85:7a:de:62:b3:89:79:49:bd:bd zimbra.infra.local
    ERROR: service.FAILURE (system failure: unable to lookup server by name: zimbra.infra.local message: [LDAP: error code 49 - Invalid Credentials]) (cause: javax.naming.AuthenticationException [LDAP: error code 49 - Invalid Credentials])


    also, the mailbox.log has some nice things:
    2010-10-26 22:35:52,899 INFO [ImapServer-10546] [] imap - [172.16.1.11] connected
    2010-10-26 22:35:52,900 INFO [Pop3Server-11147] [ip=172.16.1.11;] pop - connected
    2010-10-26 22:35:52,907 INFO [Pop3Server-11147] [ip=172.16.1.11;] pop - quit from client
    2010-10-26 22:35:52,908 INFO [Pop3Server-11147] [] ProtocolHandler - Handler exiting normally
    2010-10-26 22:35:52,914 INFO [ImapServer-10546] [] ProtocolHandler - Handler exiting normally
    2010-10-26 22:35:52,973 INFO [btpool0-2511://localhost:7071/service/admin/soap/GetDomainInfoRequest] [ip=127.0.0.1;] soap - GetDomainInfoRequest
    2010-10-26 22:35:53,024 INFO [btpool0-2511://localhost:7071/service/admin/soap/GetDomainInfoRequest] [ip=127.0.0.1;] soap - GetDomainInfoRequest
    2010-10-26 22:36:21,461 INFO [btpool0-2509://zimbra.vmguru.nl/service/soap/] [name=meagain@vmguru.nl;mid=12;ip=86.82.120.204;ua= Zimbra Desktop/1.0.4_1833_Mac;] soap - GetInfoRequest
    2010-10-26 22:37:20,812 INFO [Shutdown] [] log - Shutdown hook executing
    2010-10-26 22:37:21,610 INFO [Shutdown] [] StatsImageServlet - Servlet StatsImageServlet shutting down
    2010-10-26 22:37:21,610 INFO [Shutdown] [] FileUploadServlet - Servlet FileUploadServlet shutting down
    2010-10-26 22:37:21,610 INFO [Shutdown] [] PublicICalServlet - Servlet PublicICalServlet shutting down
    2010-10-26 22:37:21,610 INFO [Shutdown] [] account - Servlet PreAuthServlet shutting down
    2010-10-26 22:37:21,610 INFO [Shutdown] [] mailbox - Servlet UserServlet shutting down
    2010-10-26 22:37:21,610 INFO [Shutdown] [] ContentServlet - Servlet ContentServlet shutting down
    2010-10-26 22:37:21,610 INFO [Shutdown] [] soap - Servlet AdminServlet shutting down
    2010-10-26 22:37:21,610 INFO [Shutdown] [] TcpServer/7025 - LmtpServer initiating shutdown
    2010-10-26 22:37:21,610 INFO [MailboxPurge] [] purge - Shutting down purge thread.
    2010-10-26 22:37:21,631 INFO [Shutdown] [] TcpServer/7025 - LmtpServer shutting down idle thread pool
    2010-10-26 22:37:21,631 INFO [Shutdown] [] TcpServer/110 - Pop3Server initiating shutdown
    2010-10-26 22:37:21,631 INFO [Shutdown] [] TcpServer/110 - Pop3Server shutting down idle thread pool
    2010-10-26 22:37:21,631 INFO [Shutdown] [] TcpServer/995 - Pop3SSLServer initiating shutdown
    2010-10-26 22:37:21,611 INFO [LmtpServer] [] TcpServer/7025 - finished accept loop
    2010-10-26 22:37:21,631 INFO [Pop3Server] [] TcpServer/110 - finished accept loop
    2010-10-26 22:37:21,631 INFO [Pop3SSLServer] [] TcpServer/995 - finished accept loop
    2010-10-26 22:37:21,675 INFO [Shutdown] [] TcpServer/995 - Pop3SSLServer shutting down idle thread pool
    2010-10-26 22:37:21,675 INFO [Shutdown] [] TcpServer/143 - ImapServer initiating shutdown
    2010-10-26 22:37:21,675 INFO [Shutdown] [] TcpServer/143 - ImapServer shutting down idle thread pool
    2010-10-26 22:37:21,675 INFO [Shutdown] [] TcpServer/993 - ImapSSLServer initiating shutdown
    2010-10-26 22:37:21,675 INFO [Shutdown] [] ProtocolHandler - graceful shutdown requested
    2010-10-26 22:37:21,675 INFO [ImapServer] [] TcpServer/143 - finished accept loop
    2010-10-26 22:37:21,675 INFO [ImapSSLServer] [] TcpServer/993 - finished accept loop
    2010-10-26 22:37:25,771 WARN [Shutdown] [] session - exception recording unloaded session's RECENT limit
    com.zimbra.common.service.ServiceException: system failure: getting database connection
    ExceptionId:Shutdown:1288125445770:050c902ea1947ab 8
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.db.DbPool.getConnection(DbPool.java: 328)
    at com.zimbra.cs.mailbox.Mailbox$MailboxChange.getCon nection(Mailbox.java:310)
    at com.zimbra.cs.mailbox.Mailbox.getOperationConnecti on(Mailbox.java:1130)
    at com.zimbra.cs.db.DbMailItem.saveMetadata(DbMailIte m.java:670)
    at com.zimbra.cs.mailbox.MailItem.saveMetadata(MailIt em.java:2856)
    at com.zimbra.cs.mailbox.MailItem.saveMetadata(MailIt em.java:2849)
    at com.zimbra.cs.mailbox.Folder.checkpointRECENT(Fold er.java:565)
    at com.zimbra.cs.mailbox.Mailbox.recordImapSession(Ma ilbox.java:2436)
    at com.zimbra.cs.imap.ImapFolder.snapshotRECENT(ImapF older.java:154)
    at com.zimbra.cs.imap.ImapFolder.unregister(ImapFolde r.java:143)
    at com.zimbra.cs.imap.ImapHandler.unsetSelectedFolder (ImapHandler.java:825)
    at com.zimbra.cs.imap.TcpImapHandler.dropConnection(T cpImapHandler.java:155)
    at com.zimbra.cs.imap.ImapHandler.dropConnection(Imap Handler.java:3719)
    at com.zimbra.cs.tcpserver.ProtocolHandler.hardShutdo wn(ProtocolHandler.java:246)
    at com.zimbra.cs.tcpserver.ProtocolHandler.gracefulSh utdown(ProtocolHandler.java:237)
    at com.zimbra.cs.tcpserver.TcpServer.shutdownActiveHa ndlers(TcpServer.java:116)
    at com.zimbra.cs.tcpserver.TcpServer.shutdown(TcpServ er.java:147)
    at com.zimbra.cs.tcpserver.TcpServer.shutdown(TcpServ er.java:131)
    at com.zimbra.cs.imap.ImapServer.shutdownImapServers( ImapServer.java:111)
    at com.zimbra.cs.util.Zimbra.shutdown(Zimbra.java:299 )
    at com.zimbra.soap.SoapServlet.destroy(SoapServlet.ja va:138)
    at org.mortbay.jetty.servlet.ServletHolder.destroyIns tance(ServletHolder.java:318)
    at org.mortbay.jetty.servlet.ServletHolder.doStop(Ser vletHolder.java:289)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.servlet.ServletHandler.doStop(Se rvletHandler.java:174)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.handler.HandlerWrapper.doStop(Ha ndlerWrapper.java:142)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.handler.HandlerWrapper.doStop(Ha ndlerWrapper.java:142)
    at org.mortbay.jetty.servlet.SessionHandler.doStop(Se ssionHandler.java:125)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.handler.HandlerWrapper.doStop(Ha ndlerWrapper.java:142)
    at org.mortbay.jetty.handler.ContextHandler.doStop(Co ntextHandler.java:591)
    at org.mortbay.jetty.webapp.WebAppContext.doStop(WebA ppContext.java:505)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.handler.HandlerCollection.doStop (HandlerCollection.java:169)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.handler.HandlerCollection.doStop (HandlerCollection.java:169)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.handler.HandlerWrapper.doStop(Ha ndlerWrapper.java:142)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.handler.HandlerWrapper.doStop(Ha ndlerWrapper.java:142)
    at org.mortbay.jetty.handler.DebugHandler.doStop(Debu gHandler.java:135)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.handler.HandlerWrapper.doStop(Ha ndlerWrapper.java:142)
    at org.mortbay.jetty.Server.doStop(Server.java:283)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.Server$ShutdownHookThread.run(Se rver.java:561)
    Caused by: com.mysql.jdbc.exceptions.MySQLNonTransientConnect ionException: Server connection failure during transaction. Due to underlying exception: 'java.net.ConnectException: Connection refused'.

    ** BEGIN NESTED EXCEPTION **

    java.net.ConnectException
    MESSAGE: Connection refused

    STACKTRACE:

    java.net.ConnectException: Connection refused
    at java.net.PlainSocketImpl.socketConnect(Native Method)
    at java.net.PlainSocketImpl.doConnect(PlainSocketImpl .java:333)
    at java.net.PlainSocketImpl.connectToAddress(PlainSoc ketImpl.java:195)
    at java.net.PlainSocketImpl.connect(PlainSocketImpl.j ava:182)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.j ava:366)
    at java.net.Socket.connect(Socket.java:525)
    at java.net.Socket.connect(Socket.java:475)
    at java.net.Socket.<init>(Socket.java:372)
    at java.net.Socket.<init>(Socket.java:215)
    at com.mysql.jdbc.StandardSocketFactory.connect(Stand ardSocketFactory.java:256)
    at com.mysql.jdbc.MysqlIO.<init>(MysqlIO.java:271)
    at com.mysql.jdbc.Connection.createNewIO(Connection.j ava:2921)
    at com.mysql.jdbc.Connection.<init>(Connection.java:1 555)
    at com.mysql.jdbc.NonRegisteringDriver.connect(NonReg isteringDriver.java:285)
    at java.sql.DriverManager.getConnection(DriverManager .java:582)
    at java.sql.DriverManager.getConnection(DriverManager .java:154)
    at org.apache.commons.dbcp.DriverManagerConnectionFac tory.createConnection(DriverManagerConnectionFacto ry.java:68)
    at com.zimbra.cs.db.DbPool$ZimbraConnectionFactory.cr eateConnection(DbPool.java:239)
    at org.apache.commons.dbcp.PoolableConnectionFactory. makeObject(PoolableConnectionFactory.java:294)
    at org.apache.commons.pool.impl.GenericObjectPool.bor rowObject(GenericObjectPool.java:1148)
    at org.apache.commons.dbcp.PoolingDataSource.getConne ction(PoolingDataSource.java:96)
    at com.zimbra.cs.db.DbPool.getConnection(DbPool.java: 309)
    at com.zimbra.cs.mailbox.Mailbox$MailboxChange.getCon nection(Mailbox.java:310)
    at com.zimbra.cs.mailbox.Mailbox.getOperationConnecti on(Mailbox.java:1130)
    at com.zimbra.cs.db.DbMailItem.saveMetadata(DbMailIte m.java:670)
    at com.zimbra.cs.mailbox.MailItem.saveMetadata(MailIt em.java:2856)
    at com.zimbra.cs.mailbox.MailItem.saveMetadata(MailIt em.java:2849)
    at com.zimbra.cs.mailbox.Folder.checkpointRECENT(Fold er.java:565)
    at com.zimbra.cs.mailbox.Mailbox.recordImapSession(Ma ilbox.java:2436)
    at com.zimbra.cs.imap.ImapFolder.snapshotRECENT(ImapF older.java:154)
    at com.zimbra.cs.imap.ImapFolder.unregister(ImapFolde r.java:143)
    at com.zimbra.cs.imap.ImapHandler.unsetSelectedFolder (ImapHandler.java:825)
    at com.zimbra.cs.imap.TcpImapHandler.dropConnection(T cpImapHandler.java:155)
    at com.zimbra.cs.imap.ImapHandler.dropConnection(Imap Handler.java:3719)
    at com.zimbra.cs.tcpserver.ProtocolHandler.hardShutdo wn(ProtocolHandler.java:246)
    at com.zimbra.cs.tcpserver.ProtocolHandler.gracefulSh utdown(ProtocolHandler.java:237)
    at com.zimbra.cs.tcpserver.TcpServer.shutdownActiveHa ndlers(TcpServer.java:116)
    at com.zimbra.cs.tcpserver.TcpServer.shutdown(TcpServ er.java:147)
    at com.zimbra.cs.tcpserver.TcpServer.shutdown(TcpServ er.java:131)
    at com.zimbra.cs.imap.ImapServer.shutdownImapServers( ImapServer.java:111)
    at com.zimbra.cs.util.Zimbra.shutdown(Zimbra.java:299 )
    at com.zimbra.soap.SoapServlet.destroy(SoapServlet.ja va:138)
    at org.mortbay.jetty.servlet.ServletHolder.destroyIns tance(ServletHolder.java:318)
    at org.mortbay.jetty.servlet.ServletHolder.doStop(Ser vletHolder.java:289)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.servlet.ServletHandler.doStop(Se rvletHandler.java:174)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.handler.HandlerWrapper.doStop(Ha ndlerWrapper.java:142)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.handler.HandlerWrapper.doStop(Ha ndlerWrapper.java:142)
    at org.mortbay.jetty.servlet.SessionHandler.doStop(Se ssionHandler.java:125)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.handler.HandlerWrapper.doStop(Ha ndlerWrapper.java:142)
    at org.mortbay.jetty.handler.ContextHandler.doStop(Co ntextHandler.java:591)
    at org.mortbay.jetty.webapp.WebAppContext.doStop(WebA ppContext.java:505)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.handler.HandlerCollection.doStop (HandlerCollection.java:169)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.handler.HandlerCollection.doStop (HandlerCollection.java:169)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.handler.HandlerWrapper.doStop(Ha ndlerWrapper.java:142)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.handler.HandlerWrapper.doStop(Ha ndlerWrapper.java:142)
    at org.mortbay.jetty.handler.DebugHandler.doStop(Debu gHandler.java:135)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.handler.HandlerWrapper.doStop(Ha ndlerWrapper.java:142)
    at org.mortbay.jetty.Server.doStop(Server.java:283)
    at org.mortbay.component.AbstractLifeCycle.stop(Abstr actLifeCycle.java:76)
    at org.mortbay.jetty.Server$ShutdownHookThread.run(Se rver.java:561)


    ** END NESTED EXCEPTION **


    Attempted reconnect 3 times. Giving up.
    at com.mysql.jdbc.SQLError.createSQLException(SQLErro r.java:888)
    at com.mysql.jdbc.Connection.createNewIO(Connection.j ava:2997)
    at com.mysql.jdbc.Connection.<init>(Connection.java:1 555)
    at com.mysql.jdbc.NonRegisteringDriver.connect(NonReg isteringDriver.java:285)
    at java.sql.DriverManager.getConnection(DriverManager .java:582)
    at java.sql.DriverManager.getConnection(DriverManager .java:154)
    at org.apache.commons.dbcp.DriverManagerConnectionFac tory.createConnection(DriverManagerConnectionFacto ry.java:68)
    at com.zimbra.cs.db.DbPool$ZimbraConnectionFactory.cr eateConnection(DbPool.java:239)
    at org.apache.commons.dbcp.PoolableConnectionFactory. makeObject(PoolableConnectionFactory.java:294)
    at org.apache.commons.pool.impl.GenericObjectPool.bor rowObject(GenericObjectPool.java:1148)
    at org.apache.commons.dbcp.PoolingDataSource.getConne ction(PoolingDataSource.java:96)
    at com.zimbra.cs.db.DbPool.getConnection(DbPool.java: 309)
    ... 47 more
    2010-10-26 22:37:25,792 INFO [Shutdown] [] ProtocolHandler - graceful shutdown requested
    2010-10-26 22:37:25,811 INFO [Shutdown] [] ProtocolHandler - graceful shutdown requested


    So, it just died and now I have a box of fragments. Plz help me out here cos it's our production mail server so basically we're down as far as mail is concerned.

    Greatly appreciate help

    cheers,
    Alex

  2. #2
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    small addition: when I try to start the server daemons, the following output is displayed:
    Host zimbra.infra.local
    Unable to determine enabled services from ldap.
    Unable to determine enabled services. Cache is out of date or doesn't exist
    [fail]

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by alex vmguru.nl View Post
    small addition: when I try to start the server daemons, the following output is displayed:
    Host zimbra.infra.local
    Unable to determine enabled services from ldap.
    Unable to determine enabled services. Cache is out of date or doesn't exist
    [fail]
    That error is usually caused by a DNS error or an incorrect /etc/hosts file, go to the Split DNS article and in the 'Verify...' section you'll see details on how to check the DNS records and the format of the hosts file.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
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    Goodmorning Bill,

    It would be odd as Zimbra has worked fine for us for more than 3 months. As far as I can tell, all is well in the named department. The server isn't published with a public name to the internet but behind a firewall and a spam gateway.

    As mentioned, it worked perfectly before.

    Name Resolution Tests:
    zimbra@zimbra:~$ hostname
    zimbra.infra.local
    zimbra@zimbra:~$ cat /etc/hosts
    127.0.0.1 localhost.localdomain localhost
    172.16.1.12 zimbra.infra.local
    zimbra@zimbra:~$ cat /etc/resolv.conf
    search infra.local
    nameserver 172.16.1.254
    nameserver 8.8.8.8
    zimbra@zimbra:~$ host `hostname`
    zimbra.infra.local has address 172.16.1.12
    Last edited by alex vmguru.nl; 10-26-2010 at 11:12 PM.

  5. #5
    phoenix is offline Zimbra Consultant & Moderator
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    How about the output of the dig commands just for completeness? You should also only have one DNS server in your resolve.conf unless both of your DNS server have identical records for the Zimbra server.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
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    Bill,

    the internal domain "infra.local" does not have an MX entry. The domains that run on the zimbra appliance (or should I say ran) have an MX entry that point to the external IP address of the firewall.

    Does Zimbra need to be able to resolve any hosted domains to the internal IP address?

  7. #7
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by alex vmguru.nl View Post
    Bill,

    the internal domain "infra.local" does not have an MX entry. The domains that run on the zimbra appliance (or should I say ran) have an MX entry that point to the external IP address of the firewall.

    Does Zimbra need to be able to resolve any hosted domains to the internal IP address?
    Yes, it does and you should have an A & MX records pointing at the lan IP server.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
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    Bill,

    so, basically, what you're saying is that Zimbra needs to resolve all hosted domains via (local) dns to it's own (internal) IP. Odd then that the appliance version does not have a Bind instance installed.

    I need to move to a different location now, I will be back in approx 2 hours. I will then install Bind on the local machine and configure the hosted domains. Do I need to put an MX record in for the local domain "infra.local" as well?

    Cheers and thanks for your help!

    Alex

  9. #9
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by alex vmguru.nl View Post
    Bill,

    so, basically, what you're saying is that Zimbra needs to resolve all hosted domains via (local) dns to it's own (internal) IP.
    You only need the DNS A & MX records for the primary domain on the Zimbra server.

    Quote Originally Posted by alex vmguru.nl View Post
    Odd then that the appliance version does not have a Bind instance installed.
    That's for flexibility, you don't specifically need the DNS server on the appliance or on the 'normal' Zimbra server. If you already have a DNS server in your LAN then feel free to use that, the Split DNS article is just one example of how to set-up that facility.

    Quote Originally Posted by alex vmguru.nl View Post
    I need to move to a different location now, I will be back in approx 2 hours. I will then install Bind on the local machine and configure the hosted domains. Do I need to put an MX record in for the local domain "infra.local" as well?
    If that's the primary domain then, yes you'll need the records for that (as I mentioned above).
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
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    ok, so I just installed BIND9 on the appliance, added the zone files, checked the config, dig works fine for infra.local and vmguru.nl and points to the local IP:


    root@zimbra:/var/log# dig infra.local mx

    ; <<>> DiG 9.4.2-P2.1 <<>> infra.local mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 53447
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 1

    ;; QUESTION SECTION:
    ;infra.local. IN MX

    ;; ANSWER SECTION:
    infra.local. 86400 IN MX 10 zimbra.infra.local.

    ;; AUTHORITY SECTION:
    infra.local. 86400 IN NS zimbra.infra.local.

    ;; ADDITIONAL SECTION:
    zimbra.infra.local. 86400 IN A 172.16.1.12

    ;; Query time: 0 msec
    ;; SERVER: 172.16.1.12#53(172.16.1.12)
    ;; WHEN: Wed Oct 27 13:21:00 2010
    ;; MSG SIZE rcvd: 82

    Zimbra still refuses service however. How do we proceed from here?

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