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Thread: Is This a bug ?

  1. #1
    stc_mis is offline Junior Member
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    Default Is This a bug ?

    The mails our customers sent to us can not be displayed correctly in Zimbra!


    My Problem is not about the multi-language GUI display ,
    but about mail display !
    This is a big Problem in our company , may be also in many international companies.

    I can not anticipate what code(utf-8 , Big5 , GB 2312 or EUC) will be used by our customer to send a mail,
    but the conversion between the codes seems not be work.
    Is there any solution to display the mail correctly in zimbra ?
    Dose zimbra support multi-language display ?

  2. #2
    jholder's Avatar
    jholder is offline Former Zimbran
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    Default

    do you have a screenshot that you can post?

    john

  3. #3
    stc_mis is offline Junior Member
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    Default send screen to your in mail

    sorry , it is not convenient to post here , i'll send mail to you ,
    Thanks for your reply

  4. #4
    jholder's Avatar
    jholder is offline Former Zimbran
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    Default

    Hi STC,
    I saw your attachment. I need to know what version of ZCS you're on.

    If it's an older version, you need to upgrade soon to reduce the risk of lost messages.

    If it's a current version, please let me know so I can get a bug filed asap.

    john

  5. #5
    mmorse's Avatar
    mmorse is offline Moderator
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    before you ask how to check: zmcontrol -v

  6. #6
    stc_mis is offline Junior Member
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    Default zcs version

    Thanks both,

    we use zcs-4.5.5_GA_838.RHEL4.tgz to install


    also use zccontrol -v , show our version is
    Release 4.5.5_GA_838.RHEL4_20070503175122 CentOS4 FOSS edition

    Is this the current version ?

  7. #7
    jholder's Avatar
    jholder is offline Former Zimbran
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    Default

    Yep. That's the current version.

    Can you do a "Show Original" and send the text to jholder@zimbra.com

    john

  8. #8
    stc_mis is offline Junior Member
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    Default Did you receive my mail

    Hi john ,
    i have sent you the text , is there any process ?

  9. #9
    jholder's Avatar
    jholder is offline Former Zimbran
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    Yes. I sent you two follow-ups, and never received a reply. Please find them below.

    john
    Attached Files Attached Files
    • File Type: txt 1.txt (5.3 KB, 115 views)
    • File Type: txt 2.txt (5.1 KB, 117 views)

  10. #10
    stc_mis is offline Junior Member
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    Default sorry , i overlooked this mail

    Thanks John, i overlooked this mail.

    I have visited the link you gave to me ,
    also the the "Similar Threads" ( Thai language display problem when sent to yahoo or hotmail )
    It seems to be a problem from many others ,
    but i didn't find any solution , did i lose something ?

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