Outlook Idle Timeout

[wesbaker]

We have several clients in our organization that are using Outlook (2K, XP, 2003) as their mail client. They are getting an error several times a day about idle timeouts. From what I have gathered on the Internet it is related to how Outlook handles NOOP and IDLE messages from the server. Everything continues to work, but it is a huge nuisance for the user. Is there any fix or work around for this issue?

[Klug]

Which protocol are you using ?

[wesbaker]

IMAP. We did not experience it when using POP.

[bcarter]

Just posting activity to bring this post back. We are still having this issue with several Outlook clients.

[jholder]

May try to disable IDLE by appending /ni to the username.

let's see if that helps.

[wesbaker]

You say "appending /ni to the username". I just went to a mail client (thunderbird) and tried to change the username from wesbaker to wesbaker/ni.

It won't log in that way. The zimbra login won't take the username/ni syntax either.

Was this what you intended me to try or did I misunderstand?

[flamingcow]

Are you running Zimbra 4.5.6? Support for /ni is new.

[wesbaker]

I just went to the admin tool, and from there it reports the version to be
4.5.0_GA612

[randall]

Originally Posted by wesbaker

You say "appending /ni to the username". I just went to a mail client (thunderbird) and tried to change the username from wesbaker to wesbaker/ni.

It won't log in that way. The zimbra login won't take the username/ni syntax either.

Was this what you intended me to try or did I misunderstand?

You having trouble with outlook or thunderbird? You presented error in outlook and yet you tested it in thundirbird? Did I read you correctly?

[wesbaker]

I have multiple outlook and thunderbird clients.

None of the t-bird clients have the issue. Some outlook clients have it worse than others.