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"I just finished a rather long email and when i hit send the log in screen came up and I lost the entire message - this happens all the time. Is there a way to prevent this?"
Is there some sort of account timeout set in Zimbra somewhere? I checked through all the admin preferences, the only thing that looks relevant is "Auth Token Timeout" which is set to 2 days. Any idea that's going on here?
Yes, the session will time out after 2 days. If the user hit send after that time-out then it will probably lose the email. I think the user may be exagerating the 'happens all the time' statement, by definition it will only happen if the session times out and then he hits send - obviously he can't send an email if he's logged out.
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Login Timeout? 
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