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Thread: Outlook Sent Items - No "To:" Field in Web Client

  1. #1
    soxfan is offline Moderator
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    Default Outlook Sent Items - No "To:" Field in Web Client

    I saw a similar post from a few days ago, but I think my circumstances are different enough to warrant a new thread. I searched the forums and bugzilla and didn't find anything on this; hopefully I'm not missing something obvious.

    I am an email server administrator for about 400 users. We are currently using a simple Linux-based Postfix/POP3 environment, with Outlook 2000/2003 at the client end. We are just starting a migration to Zimbra (OSS edition, at least for now). In order to ensure a smooth transition it was agreed upon that we would have users continue using Outlook, and then slowly get them up to speed on the Zimbra web-client. At some point we may move some users entirely or partially over to the web-client.

    We have a few test users on the Zimbra server, trying to discover any issues or problems with moving from POP3 to IMAP with Outlook. So far it hasn't been too bad, and the few things that have been brought up we've been able to handle. However, we have discovered one problem that I can't find a solution for.

    Outlook does not allow you to control where Sent items are kept; they are just put into the sent folder on the local '.pst' file. Following information I found on these forums, as well as other places on the Internet, we setup a rule in Outlook to copy sent messages to the 'Sent' folder on the Zimbra server. The problem is that when you go back to the Zimbra web client and look at the list of messages in the Sent folder the "To:" field is blank. You have to select and view the actual message in order to see who it was sent to. I see this as a deterrent for us moving people slowly over to the web client; users won't like the fact that they can't easily see who they sent a message to.

    Any help or information on this issue would be greatly appreciated.

    TIA,
    John

  2. #2
    dkarp is offline Zimbra Employee
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    Default Different addresses?

    (Are you importing the mail by dragging the messages from the .pst to a Zimbra IMAP mailbox?)

    Zimbra only keeps the "To" information on hand for messages it believes were sent by you. So my bet is that the old "From" email address on mail in the .pst is different than the new email address on the Zimbra server.

    If that's the case, here's a workaround that you'll need only for import: Add the old email address into Zimbra as an alias for the new Zimbra address, then import the mailbox, then remove the alias. At import time Zimbra will detect that the "From" header matches the alias and thus treat it as a message "from me". And voila, the "To" column is populated!
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    soxfan is offline Moderator
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    Dkarp, thanks for the reply, but the situation you describe is not what we are experiencing. Actually the user email addresses aren't changing, and manually copying messages from the local Sent folder in Outlook '.pst' file over to the Zimbra server Sent folder works fine.

    This situation is for setting up a rule in Outlook so that any messages sent from Outlook go to the Zimbra server Sent folder, and not to the local '.pst' Sent folder.

  4. #4
    soxfan is offline Moderator
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    Sorry to reply to my own post, but just curious, is no one else using Zimbra like we are; namely Outlook in IMAP mode with the OSS version?

    If there are people doing this I would ask:
    a) How are you handling sent items? Are you just letting Outlook do its thing and save sent messages to the local '.pst' folder, or have you setup some type of rule like I have?
    b) If anyone is using a rule to copy sent items to the Zimbra Sent folder have you gone in under the Zimbra Web Client and looked at these items?

    Thanks,
    John

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    Ericx is offline Loyal Member
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    Quote Originally Posted by soxfan View Post
    Sorry to reply to my own post, but just curious, is no one else using Zimbra like we are; namely Outlook in IMAP mode with the OSS version?

    We rely heavily on email so we went with the network version so it would behave more like Exchange with outlook. It's working very well for us with outlook. Granted we don't have 400 users. How are you doing calendaring, contacts and other shared resources with pop3 and imap.
    EricX

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    sdb927 is offline Member
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    We're in the same boat here. When I create IMAP connections in Outlook I don't even see the "Sent" mailbox for the Zimbra account. All sent e-mails go into the local .pst Sent folder. It gets even more complicated because we have several "generic" e-mail accounts which multiple log into simultaneously (this is for customer service e-mails and such) and deal with as they have time.

    Ideally we want sent e-mail to go into the sent folder for the IMAP account that is being used to send the e-mail. Any ideas on how to do this without driving my users nuts and making an administrative nightmare for me?

    ----------------
    Steve

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    rajahd is offline Special Member
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    FWIW I think Outlook doesn't "subscribe" automatically to some folders. If you go into the IMAP folder list (it's on the right-click menu of any folder under an IMAP account) you can add subscriptions to Sent and any other folders which it passed over during account creation or which were added afterwards outside Outlook.

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    soxfan is offline Moderator
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    We're in the same boat here. When I create IMAP connections in Outlook I don't even see the "Sent" mailbox for the Zimbra account. All sent e-mails go into the local .pst Sent folder.
    Well, I think you're talking about two issues here. First, as the last poster indicated, I believe you need to subscribe to the Sent folder. But even when you do subscribe you won't see messages sent via Outlook in the Zimbra server mailbox. This is because Outlook won't let you specify where to put Sent items and defaults to the local .pst. This is actually an Outlook problem, not a Zimbra problem.

    However, if you search these forums or even just do a Google search for something like "IMAP Outlook sent" you should come up with some hits describing a method for setting up a rule in Outlook to copy sent items to another folder. This is where the issue with Zimbra comes in, because even after you have the rule setup and messages are being copied to the server, you won't be able to tell who they were sent to via the Web Client. With other email clients such as Zimbra they do show up properly.

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    sdb927 is offline Member
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    That was it - the Sent folder was unsubscribed. There were other folders which were not subscribed to automatically, thank you Outlook for trying to be too smart With all of these little caveats it seems pretty kludgy to get Outlook working as an IMAP front-end to Zimbra.

    For the most part I'm making my users use the web UI. However, I have a handful of people with compelling business needs for a thick e-mail client. This includes offline e-mail access and better handling of single users with multiple e-mail accounts. Are there any decent alternatives out there?

    As a side question, are there any thick client e-mail applications which would allow calendar (and possibly contact) integration with Zimbra? Right now it's not economical for us to implement the Network version just so 3 people can use the ZCS Outlook connector (and I'm not sure it would solve the 1-to-many user/mailbox issue anyway).

    Thanks for everyone's continued help and advice.

    ---------------
    Steve

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