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Thread: Forgotten Password??

  1. #1
    Maxxxx is offline New Member
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    Exclamation Forgotten Password??

    Hi..

    I recently changed my mrmail password and my password app failed to remember it. I can not see any password reminder or retrieval option anywhere on the login page either.

    How am I supposed to retrieve my password?

    Cheers.


    Screen Shot 2013-09-22 at 19.50.47.png

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by Maxxxx View Post
    I recently changed my mrmail password and my password app failed to remember it. I can not see any password reminder or retrieval option anywhere on the login page either.

    How am I supposed to retrieve my password?
    You need to ask the Administrator (or Help Desk) of your service provider, I'm afraid there's nothing we can do to help you.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    Maxxxx is offline New Member
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    Oh I thought that was Zimbra...?

    The log in screen says.. Zimbra Web Client..

    and: Mr Mail Premium Zimbra Services...

    Yet you say it's nothing to do with Zimbra??

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by Maxxxx View Post
    Yet you say it's nothing to do with Zimbra??
    It is nothing to do with Zimbra (the company), they only supply software to companies and these forums are for supporting users that have installed the software. The Company you want to contact would be the people that host your mail account and that would be MrMail.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    Maxxxx is offline New Member
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    Ah ok... I have attempted contact with their technical support team in 4 different ways.. even out of desperation their Facebook page!! Yet no one is responding. Seems like no one works for Mr Mail on a Sunday

    Thanks Bill.

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