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Thread: Problem with forwarding?

  1. #1
    lnxjenn is offline Junior Member
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    Question Problem with forwarding?

    Good morning. I do have an issue, and I would honstly like you guys to hear me out before claiming my stupidity

    The situation is involving an email account that is giving 550 relay not permitted (in reply to RCPT TO command) errors to recipients. Here is my test though: I sent an email via my yahoo account to this zimbra account, which is being forwarded to another domain address. Now, I sent my message from yahoo to the user@zimbra.example.net, and i see the message arrived in the zimbra mail box, but about 2 hours later, I received:

    This is the mail system at host zimbra.example.net.

    I'm sorry to have to inform you that your message could not
    be delivered to one or more recipients. It's attached below.

    For further assistance, please send mail to postmaster.

    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.

    The mail system

    <mary@forwarding.domain.uk> (expanded from
    <user@zimbra.example.net>): host
    mailcleaner.example.net[192.168.200.30] said: 550 relay not permitted (in
    reply to RCPT TO command)
    Testing from remote server for mail flow
    Now. I see the message sitting in the user's inbox for her zimbra account. the message is being saved in that inbox and forwarded to another email address. So I am suspecting something maybe in the forwarding might be the trouble. She has not received the message from my yahoo account, via the forwarding. Is there somewhere in Zimbra I can check this pathway and configuration? My other thought is, something is not communicating with her new domain very well from zimbra, but we can send her messages straight to the new address, and it works fine. I'm very perplexed and I am still new with administering Zimbra. So I am trying to figure out why the message goes through but still gets a bounce back with relay not permitted. This could be our mailcleaner device filtering the message to her forward.domain.uk address, but keeping the message from my yahoo in the zimbra mail account?

    Thank you for your insight and assistance.

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by lnxjenn View Post
    Good morning. I do have an issue, and I would honstly like you guys to hear me out before claiming my stupidity
    It's not really necessary to make statements like that, I don't believe anyone is claiming that you're 'stupid'.

    The situation is involving an email account that is giving 550 relay not permitted (in reply to RCPT TO command) errors to recipients. Here is my test though: I sent an email via my yahoo account to this zimbra account, which is being forwarded to another domain address. Now, I sent my message from yahoo to the user@zimbra.example.net, and i see the message arrived in the zimbra mail box, but about 2 hours later, I received:


    Quote Originally Posted by lnxjenn View Post
    Now. I see the message sitting in the user's inbox for her zimbra account. the message is being saved in that inbox and forwarded to another email address. So I am suspecting something maybe in the forwarding might be the trouble. She has not received the message from my yahoo account, via the forwarding. Is there somewhere in Zimbra I can check this pathway and configuration? My other thought is, something is not communicating with her new domain very well from zimbra, but we can send her messages straight to the new address, and it works fine. I'm very perplexed and I am still new with administering Zimbra. So I am trying to figure out why the message goes through but still gets a bounce back with relay not permitted. This could be our mailcleaner device filtering the message to her forward.domain.uk address, but keeping the message from my yahoo in the zimbra mail account?

    Thank you for your insight and assistance.
    You need to provide some evidence from the log files about what has happened when this mail gets to your server. Is your 'mailcleaner' on the same domain and LAN as your ZCS server? Is it authenticating against your Zimber server when it tries to forward mail? Is it submitting mail to port 587 or port 25?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    lnxjenn is offline Junior Member
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    mail is going through port 25. The MailCleaner is on the same domain as the ZCS server. The mail direction is pushed through the filter. I can see the mail going through the mail filter; seeing completed messages and that relay reject message as well. I do not believe the MailCleaner is authenticating against Zimbra. It's set up jsut for filtering for spam, and mainly does incoming filtering, but does some to help protect the system from sending spam.

    Which particular log should I look at? I've looked at serveral and I have not seen any rejections or anything regarding that account on our zimbra server.

    I will look at logwatch and see if i can implement that on our systems.

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