Results 1 to 7 of 7

Thread: User Sees mail Count in Draft Folder , But No Messages

  1. #1
    Himanshu is offline Advanced Member
    Join Date
    Jan 2008
    Posts
    223
    Rep Power
    7

    Default User Sees mail Count in Draft Folder , But No Messages

    A User Can see Count of Draft messages in the Draft Folder . But No messages in the same. All Messages saved as Draft are reported as saved and Count Increases , But No Messages can be seen in the folder. This is Zimbra OpenSource Version 8 on CentOS 6.3 X64

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,487
    Rep Power
    56

    Default

    If the user connects to the account using a fat client 9such as thunderbird) then get them to expunge the folders when they close TB. Are you actually saying that the user sees no messages in the Drafts folder even when they're creating a new message via the Web UI?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    Himanshu is offline Advanced Member
    Join Date
    Jan 2008
    Posts
    223
    Rep Power
    7

    Default

    Quote Originally Posted by phoenix View Post
    If the user connects to the account using a fat client 9such as thunderbird) then get them to expunge the folders when they close TB. Are you actually saying that the user sees no messages in the Drafts folder even when they're creating a new message via the Web UI?
    User Does not Use Any Fat Client. This behavior is with Web UI.

  4. #4
    Himanshu is offline Advanced Member
    Join Date
    Jan 2008
    Posts
    223
    Rep Power
    7

    Default

    There is an Additional Option for Retention for Draft Folder. Anything to do with that ?

  5. #5
    soxfan is offline Moderator
    Join Date
    Mar 2006
    Location
    Massachusetts
    Posts
    965
    Rep Power
    10

    Default

    Not sure if this relates to your issue or not, but I have seen cases where a "phantom" message appears in the Drafts folder; ie Drafts folder shows 1 unread message in the folder list, but Drafts folder itself is empty. What I usually do in this case is start composing a new message, save it as a draft, close out of the message, then go back to the drafts folder and open it. Don't think I've ever run into a case where this has not fixed the problem. It doesn't happen very often, and it's not easily reproducible, so I've never had enough to open a bug report.

  6. #6
    Jordack is offline New Member
    Join Date
    Sep 2011
    Posts
    4
    Rep Power
    3

    Default

    I had this issue on most of my accounts when I migrated from GroupWise.

    Run

    zmprov rmc {emailaddress}
    zmprov fc -a {emailaddress}

  7. #7
    ds2733 is offline Starter Member
    Join Date
    Jul 2013
    Posts
    1
    Rep Power
    2

    Default

    I have the same issue with the Web UI. This has happened twice in the last month. Both times I tried to save a draft, and it was gone, but the draft count increased by one. So now I have drafts(2) listed, but no underlying drafts. Want to get the number to zero and would love to know why my drafts were lost.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. [SOLVED] Phantom messages in Draft folder??
    By dwmtractor in forum Administrators
    Replies: 6
    Last Post: 10-29-2013, 07:12 AM
  2. Sent Mail appearing in Draft Folder
    By simba5140 in forum Administrators
    Replies: 2
    Last Post: 06-26-2012, 07:35 AM
  3. Replies: 2
    Last Post: 05-01-2012, 06:29 PM
  4. draft messages mailbox count is off by one
    By phingers in forum Administrators
    Replies: 1
    Last Post: 07-18-2009, 07:03 AM
  5. [SOLVED] Missing messages in draft folder
    By Robby.Ceyssens in forum Users
    Replies: 2
    Last Post: 06-25-2008, 04:47 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •