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Thread: Cannot attach email when composing email in new windows

  1. #1
    bhwong is offline Outstanding Member
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    Default Cannot attach email when composing email in new windows

    We have users experiencing the this issue ONLY if they compose email in new windows:

    When they attempt to attach email, the attach email windows show blank. When view message button is clicked. A error message shows:

    Unable to parse the search query.
    msg: Couldn't parse query:
    code: mail.QUERY_PARSE_ERROR
    method: [unknown]
    detail: soap:Sender
    data: [object Object]
    trace: btpool0-86363://mail.domain.com/service/soap/SearchRequest:1346752031793:c570b52ab3cf3512
    request: user@domain.com

    However, if there is already an attachment in the email, the attach email windows will not have this problem. This happen in IE 8 and Firefox 14.

  2. #2
    soxfan is offline Moderator
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    Default

    Just tested on my installation and it seems to work fine. What version of ZCS are you running? I wonder if it could be something else in addition to the "compose in new window" setting; maybe shared folders or something like that.

  3. #3
    bhwong is offline Outstanding Member
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    Default

    Hi Soxfan,

    This problem only happen to 1 particular account. On the same computer, logging into any other Zimbra accounts do not show this problem. When on another computer, only this particular account has the problem. Thus, I can only conclude that the profile or configuration of this account is faulty. But I have no idea what caused it and how to reset all it's setting to default.

    zimbra-mail-attach-error.gif

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