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Thread: VMware Staff Bugzilla Abuse or mismanagement

  1. #1
    brickjenks101 is offline Intermediate Member
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    Angry VMware Staff Bugzilla Abuse or mismanagement

    The original bug number 62233 was filed on 07-20-2011 because I am not been able to search within documents created using the briefcase create document feature. I also posted a error message which I was receiving in case the error message was some how related. For the next 6 months the bug was repeatedly marked closed, fixed, or resolved and I attempted repeatedly to convince the Bugzilla staff that the bug actually existed. The bug was closed on 2012-02-10 because the error message was fixed. This was upsetting because I filed the bug because I can not use the search document feature. I did not file the bug because I was receiving an error message. The bug was not fixed, and some progress towards resolving the bug was lost. The new bug 69588 was opened 01-26-2012 and I continue to try and convince the bugzilla staff that this bug exist while they continue to mark the bug fixed, closed, resolved, or will not fix.

    On 2012-03-12 Jon Dybik marked the bug as invalid claiming the bug was related to attachments, this bug was never related to attachments.

    I am certain the briefcase search does not work, search should work, and this is not a feature limitation but this is a programming error.

    I have contacted VMware about this issue and the representative tryed to be helpful but I have yet to see results.

    This experience with the way Vmware runs their bugzilla has forever tarnished my opinion of the company and their products.

    https://bugzilla.zimbra.com/show_bug.cgi?id=69588

    -Brian

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    ewilen's Avatar
    ewilen is offline Moderator
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    Ordinarily I wouldn't wade into a discussion like this but I have to ask: does it say anywhere in the Zimbra documentation that FOSS allows search inside documents (of any type) which are stored in Briefcase? If not, then that doesn't mean that it's a bug, per se, if your kludge doesn't work in some circumstances.

    What I'd suggest is to change your request into an RFE, clearly state that a simple code adjustment would accomplish what you want (i.e, searching in documents created within briefcase), and then post a link to the RFE in a new thread. I suspect you'll get quite a few votes as this would be a useful feature.

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    brickjenks101 is offline Intermediate Member
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    Quote Originally Posted by ewilen View Post
    Ordinarily I wouldn't wade into a discussion like this but I have to ask: does it say anywhere in the Zimbra documentation that FOSS allows search inside documents (of any type) which are stored in Briefcase? If not, then that doesn't mean that it's a bug, per se, if your kludge doesn't work in some circumstances.

    What I'd suggest is to change your request into an RFE, clearly state that a simple code adjustment would accomplish what you want (i.e, searching in documents created within briefcase), and then post a link to the RFE in a new thread. I suspect you'll get quite a few votes as this would be a useful feature.
    Thank you for taking the time to respond.

    I understand what you are saying. Unfortunately this looks like incomplete FOSS code to me. The searching partially works. If somebody can point me in the right direction I would try to look at fixing the code myself.

    I believe Zimbra FOSS uses Lucene Apache Lucene - Apache Lucene Core

    UPDATE: We tested on a zimbra FOSS 5 server and the searching works, although it stopped working in FOSS 6 according to my test. This would technically be classified as a software regression.
    Last edited by brickjenks101; 03-15-2012 at 02:21 PM.

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    ewilen's Avatar
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    I suppose, and you could mention that, but it one could also call it an undocumented side-effect in ZCS 5, which later disappeared. Six of one, half dozen of the other, you will probably have more success calling it an enhancement than a bug. Better still if you can fix it yourself and share the result with other FOSS users.

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