Page 1 of 2 12 LastLast
Results 1 to 10 of 15

Thread: Cursor disappears when replying to emails

  1. #1
    omegainstitute is offline Senior Member
    Join Date
    May 2007
    Location
    Rhinebeck, NY
    Posts
    62
    Rep Power
    8

    Default Cursor disappears when replying to emails

    I've got a bunch of users reporting to me that while they are replying to emails, the screen will "flicker" and then the cursor disappears and loses focus from the message.

    Is there any way to fix this via a preference setting?

    - Rob

  2. #2
    Krishopper is offline Dedicated Member
    Join Date
    Dec 2006
    Location
    Minneapolis MN
    Posts
    777
    Rep Power
    9

    Default

    Zimbra doesn't control the cursor in that sense. it is going to be a browser or javascript issue.

    What browser and operating systems are these users using?
    01 Networks, LLC / Cybernetik.net
    Zimbra NE and OSS Cloud Hosting
    Shared Web Hosting
    Consulting Services

  3. #3
    omegainstitute is offline Senior Member
    Join Date
    May 2007
    Location
    Rhinebeck, NY
    Posts
    62
    Rep Power
    8

    Default

    The problem occurs in either Firefox or Chrome (I've got users reporting the issue using either browser). One of my users I had test Chrome out, and the problem still exists (They were using Firefox).

    As far as Java, they are using v1.6.0.26.

    We've been using Zimbra for over 4 years now, and this problem hadn't existed until we upgraded from v5.0.16 to v7.1.2. Everything "seems" to be working great other than this focus issue. It's as if the focus on where the cursor is just changes on the fly.

  4. #4
    eddyg is offline Starter Member
    Join Date
    Sep 2011
    Posts
    1
    Rep Power
    3

    Default We are seeing the same thing

    Hi,

    We have had reports from users running Firefox 6.0.2 of the same issue since upgrading to 7.1.2 last week. The refresh is not time based, but appears to be related to typing the email contents. Every N words the refresh kicks in, the screen flashes, and the cursor is no longer in the compose text causing subsequent typing to be lost until the user grabs the mouse and clicks in the email again (N is hard to pin down, doesn't appear to be related to misspelling, however I do suspect the spell checker).

    Cheers, Ed.

  5. #5
    Guest is offline Trained Alumni
    Join Date
    May 2009
    Posts
    33
    Rep Power
    6

    Default

    We are seeing the same issue.. since running 7.1.2

    All browsers (on Windows = Firefox, IE + Mac Safari, Firefox) on windows and OS X.

    No idea of fix (might try turning off spellcheck and see if that helps)

  6. #6
    Defunct78 is offline Starter Member
    Join Date
    Sep 2011
    Posts
    1
    Rep Power
    3

    Default

    We are also noticing the same issue after upgrading to 7.1.2 Browser / OS do not seem to make a difference.

  7. #7
    omegainstitute is offline Senior Member
    Join Date
    May 2007
    Location
    Rhinebeck, NY
    Posts
    62
    Rep Power
    8

    Default

    I've got no solution for this, and it's quickly driving my users up a wall. *sigh*

  8. #8
    Dave Comfort is offline Zimbra Employee
    Join Date
    Nov 2006
    Posts
    14
    Rep Power
    8

    Default

    I bet you're runing into https://bugzilla.zimbra.com/show_bug.cgi?id=63469, which is fixed in 7.1.3. That bug only happens when opening a previously saved draft. As a workaround you can disable the autosave feature.

  9. #9
    Ryan1 is offline Loyal Member
    Join Date
    May 2011
    Posts
    87
    Rep Power
    4

    Default

    I'm using 7.1.2 and XP SP3 and I get this problem sometimes, I have it right now... with new messages, draft messages, reply messages, any kind of messages.

    Cursor behaves funny, disappears, jumps around and is generally highly annoying. Makes Zimbra nearly unusuable its so bad. Almost seems like someone wrote a virus just to optimize the annoyance factor.

    Closing and reopening Zimbra doesn't fix it.

  10. #10
    Dave Comfort is offline Zimbra Employee
    Join Date
    Nov 2006
    Posts
    14
    Rep Power
    8

    Default

    Ryan1, what browser are you using? Do you compose in the main zimbra window or new window? Do you have any other suggestions for how I can repro the problem?

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 4
    Last Post: 02-13-2011, 02:34 PM
  2. >10k emails in active queue... :(
    By Predatorz in forum Administrators
    Replies: 9
    Last Post: 01-16-2008, 02:41 PM
  3. Errors because of Deffered emails
    By mansuper in forum Administrators
    Replies: 0
    Last Post: 11-20-2006, 04:08 PM
  4. Not receiving emails
    By koby in forum Installation
    Replies: 2
    Last Post: 08-28-2006, 03:29 AM
  5. emails don't show up in inbox in browser
    By pstelzer in forum Installation
    Replies: 10
    Last Post: 12-13-2005, 10:21 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •