Can't login to Hosted Demo

[splintor]

After clicking the "Skip Registration, Go to Demo" button, I see the captcha image, and after I type the characters and submit, I wait a while, and then I always get a login window in which I don't know what to enter.

What am I doing worng?
Is it because I have a comany firewall?

I tried this with both IE 6 and Firefox 1.0.7.

Thanks,
Splintor

[KevinH]

Does it say session expired? Can you try adding ?debug=1 to the URL that it takes you too? This will open a popup debug window that should have more info. When it's working right you'll end up and the inbox and not even see a login page.

[splintor]

Yes, it does say: Your session has expired. Please login again.

Adding ?debug=1 to the URL (http://demo4.zimbra.com/zimbra/mail) opened a window with "Branch: main".

Refreshing the window, brought this:
_confirmExitMethod, received unload event

Debugging new window
Branch: main

REQUEST


<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope">

<soap:Header>

<context xmlns="urn:zimbra">

<authToken xmlns="">
0_4c7c089a96c2d53f187cd417d2612b39ce32b8ea_69643d3 3363a37613866306232332d343632352d313164612d6233633 92d3739313637613230303263613b6578703d31333a3131333 03333373337343538303b
</authToken>
<format xmlns="" type="js"/>
</context>
</soap:Header>
<soap:Body>

<GetInfoRequest xmlns="urn:zimbraAccount"/>
</soap:Body>
</soap:Envelope>
Clear Debug Window

REQ. HEADER: Content-Type - application/soap+xml; charset=utf-8

ROUND TRIP TIME: 5368

RESPONSE


Body: {
GetInfoResponse: {
attrs: {
attr: [
0: {
_content: "Dan Demouser",
name: "displayName"
},
1: {
_content: "2m",
name: "zimbraMailMinPollingInterval"
},
2: {
_content: "0",
name: "zimbraMailIdleSessionTimeout"
},
3: {
_content: "10485760",
name: "zimbraMailQuota"
},
4: {
_content: "0",
name: "zimbraContactMaxNumEntries"
},
5: {
_content: "TRUE",
name: "zimbraFeatureContactsEnabled"
},
6: {
_content: "FALSE",
name: "zimbraFeatureGalEnabled"
},
7: {
_content: "TRUE",
name: "zimbraFeatureCalendarEnabled"
},
8: {
_content: "TRUE",
name: "zimbraFeatureHtmlComposeEnabled"
},
9: {
_content: "TRUE",
name: "zimbraFeatureTaggingEnabled"
},
10: {
_content: "TRUE",
name: "zimbraFeatureAdvancedSearchEnabled"
},
11: {
_content: "TRUE",
name: "zimbraFeatureSavedSearchesEnabled"
},
12: {
_content: "TRUE",
name: "zimbraFeatureConversationsEnabled"
},
13: {
_content: "TRUE",
name: "zimbraFeatureChangePasswordEnabled"
},
14: {
_content: "TRUE",
name: "zimbraFeatureInitialSearchPreferenceEnabled"
},
15: {
_content: "TRUE",
name: "zimbraFeatureFiltersEnabled"
}
]
},
lifetime: 2729347,
name: "3u1zp999v9k0@demo.zimbra.com",
prefs: {
pref: [
0: {
_content: "5m",
name: "zimbraPrefMailPollingInterval"
},
1: {
_content: "conversation",
name: "zimbraPrefGroupMailBy"
},
2: {
_content: "TRUE",
name: "zimbraPrefMessageViewHtmlPreferred"
},
3: {
_content: "TRUE",
name: "zimbraPrefShowFragments"
},
4: {
_content: "includeBody",
name: "zimbraPrefForwardIncludeOriginalText"
},
5: {
_content: "FALSE",
name: "zimbraPrefUseKeyboardShortcuts"
},
6: {
_content: "25",
name: "zimbraPrefMailItemsPerPage"
},
7: {
_content: "FALSE",
name: "zimbraPrefForwardReplyInOriginalFormat"
},
8: {
_content: "25",
name: "zimbraPrefContactsPerPage"
},
9: {
_content: "internet",
name: "zimbraPrefMailSignatureStyle"
},
10: {
_content: "FALSE",
name: "zimbraPrefComposeInNewWindow"
},
11: {
_content: "TRUE",
name: "zimbraPrefSaveToSent"
},
12: {
_content: "TRUE",
name: "zimbraPrefAutoAddAddressEnabled"
},
13: {
_content: ">",
name: "zimbraPrefForwardReplyPrefixChar"
},
14: {
_content: "includeBody",
name: "zimbraPrefReplyIncludeOriginalText"
},
15: {
_content: "(GMT-08.00) Pacific Time (US & Canada) / Tijuana",
name: "zimbraPrefTimeZoneId"
},
16: {
_content: "in:inbox",
name: "zimbraPrefMailInitialSearch"
},
17: {
_content: "TRUE",
name: "zimbraPrefUseTimeZoneListInCalendar"
},
18: {
_content: "TRUE",
name: "zimbraPrefImapSearchFoldersEnabled"
},
19: {
_content: "FALSE",
name: "zimbraPrefIncludeSpamInSearch"
},
20: {
_content: "TRUE",
name: "zimbraPrefMailSignatureEnabled"
},
21: {
_content: "Communicate Openly - Zimbra, the Leader in Open Source Messaging",
name: "zimbraPrefMailSignature"
},
22: {
_content: "list",
name: "zimbraPrefContactsInitialView"
},
23: {
_content: "sent",
name: "zimbraPrefSentMailFolder"
},
24: {
_content: "FALSE",
name: "zimbraPrefIncludeTrashInSearch"
},
25: {
_content: "text",
name: "zimbraPrefComposeFormat"
},
26: {
_content: "FALSE",
name: "zimbraPrefShowSearchString"
},
27: {
_content: "day",
name: "zimbraPrefCalendarInitialView"
},
28: {
_content: "dedupeNone",
name: "zimbraPrefDedupeMessagesSentToSelf"
}
]
},
used: 121417
}
},
Header: {
context: {
change: {
token: 51
},
refresh: {
folder: [
0: {
folder: [
0: {
id: 10,
l: 1,
md: 1130333774,
name: "Calendar"
},
1: {
id: 7,
l: 1,
md: 1130333774,
name: "Contacts"
},
2: {
id: 6,
l: 1,
md: 1130333774,
name: "Drafts"
},
3: {
id: 2,
l: 1,
md: 1130333774,
n: 8,
name: "Inbox",
s: 110154,
u: 8
},
4: {
id: 4,
l: 1,
md: 1130333774,
n: 1,
name: "Junk",
s: 390,
u: 1
},
5: {
folder: [
0: {
id: 258,
l: 257,
md: 1130333774,
n: 1,
name: "Linux",
s: 456,
u: 1
}
],
id: 257,
l: 1,
md: 1130333774,
name: "Open Source"
},
6: {
id: 5,
l: 1,
md: 1130333774,
n: 7,
name: "Sent",
s: 9202,
u: 2
},
7: {
id: 259,
l: 1,
md: 1130333774,
n: 2,
name: "Stash",
s: 1210,
u: 2
},
8: {
id: 3,
l: 1,
md: 1130333774,
name: "Trash"
}
],
id: 1,
l: 11,
md: 1130333774,
name: "USER_ROOT",
search: [
0: {
id: 262,
l: 1,
md: 1130333775,
name: "Follow up",
query: "is:flagged",
sortBy: "dateDesc",
types: "conversation"
},
1: {
id: 261,
l: 1,
md: 1130333775,
name: "From External Domain",
query: "not from@demo.zimbra.com)",
sortBy: "dateDesc",
types: "conversation"
},
2: {
id: 260,
l: 1,
md: 1130333775,
name: "Unread",
query: "is:unread",
sortBy: "dateDesc",
types: "conversation"
},
3: {
id: 263,
l: 1,
md: 1130333775,
name: "With attachments",
query: "attachment:any",
sortBy: "dateDesc",
types: "conversation"
}
]
}
],
mbx: {
s: 121417
},
tags: {
tag: [
0: {
color: 0,
id: 66,
md: 1130333775,
name: "Zimbra",
u: 10
},
1: {
color: 6,
id: 64,
md: 1130333774,
name: "Customers",
u: 1
},
2: {
color: 3,
id: 65,
md: 1130333774,
name: "Industry News",
u: 2
}
]
}
},
sessionId: [
0: {
_content: "6366",
id: "6366"
}
]
}
}



Clear Debug Window

overview layout needed (refresh)

*** Unrecognized setting: zimbraPrefImapSearchFoldersEnabled

poll interval = 300000ms

code: "service.AUTH_EXPIRED",
description: "'name' is null or not an object",
message: "'name' is null or not an object",
name: "TypeError",
number: -2146823281



Clear Debug Window

[KevinH]

Originally Posted by splintor

code: "service.AUTH_EXPIRED",
description: "'name' is null or not an object",
message: "'name' is null or not an object",
name: "TypeError",
number: -2146823281

Ok seems like a bug but IE doesn't give us much to go on. Do you happen to have Firefox? If so you could try in that browser.

[splintor]

Yes I do.
As I said in my original post, it behaves the same.

[KevinH]

Originally Posted by splintor

Yes I do.
As I said in my original post, it behaves the same.

Sorry missed that. Can you post the error from Firefox? It may give us a line number and help us track it down. Thanks!

[diogoschneider]

I've got the exact same problem and here is the output from the Debug window on Firefox:

Branch: main
REQUEST

<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope">
<soap:Header>
<context xmlns="urn:zimbra">
<authToken>
0_369bf7d176e8e70158c5774c035255ae487dff68_69643d3 3363a32316230346533322d343831302d313164612d3863333 02d6562343135343565346630323b6578703d31333a3131333 03534383130383432333b
</authToken>
<format type="js"/>
</context>
</soap:Header>
<soap:Body>
<GetInfoRequest xmlns="urn:zimbraAccount"/>
</soap:Body>
</soap:Envelope>

Clear Debug Window
REQ. HEADER: Content-Type - application/soap+xml; charset=utf-8
ROUND TRIP TIME: 711
RESPONSE

Body: {
GetInfoResponse: {
attrs: {
attr: [
0: {
_content: "Dan Demouser",
name: "displayName"
},
1: {
_content: "2m",
name: "zimbraMailMinPollingInterval"
},
2: {
_content: "0",
name: "zimbraMailIdleSessionTimeout"
},
3: {
_content: "10485760",
name: "zimbraMailQuota"
},
4: {
_content: "0",
name: "zimbraContactMaxNumEntries"
},
5: {
_content: "TRUE",
name: "zimbraFeatureContactsEnabled"
},
6: {
_content: "FALSE",
name: "zimbraFeatureGalEnabled"
},
7: {
_content: "TRUE",
name: "zimbraFeatureCalendarEnabled"
},
8: {
_content: "TRUE",
name: "zimbraFeatureHtmlComposeEnabled"
},
9: {
_content: "TRUE",
name: "zimbraFeatureTaggingEnabled"
},
10: {
_content: "TRUE",
name: "zimbraFeatureAdvancedSearchEnabled"
},
11: {
_content: "TRUE",
name: "zimbraFeatureSavedSearchesEnabled"
},
12: {
_content: "TRUE",
name: "zimbraFeatureConversationsEnabled"
},
13: {
_content: "TRUE",
name: "zimbraFeatureChangePasswordEnabled"
},
14: {
_content: "TRUE",
name: "zimbraFeatureInitialSearchPreferenceEnabled"
},
15: {
_content: "TRUE",
name: "zimbraFeatureFiltersEnabled"
}
]
},
lifetime: 3435635,
name: "e030b6vi9myg@demo.zimbra.com",
prefs: {
pref: [
0: {
_content: "5m",
name: "zimbraPrefMailPollingInterval"
},
1: {
_content: "conversation",
name: "zimbraPrefGroupMailBy"
},
2: {
_content: "TRUE",
name: "zimbraPrefMessageViewHtmlPreferred"
},
3: {
_content: "TRUE",
name: "zimbraPrefShowFragments"
},
4: {
_content: "includeBody",
name: "zimbraPrefForwardIncludeOriginalText"
},
5: {
_content: "FALSE",
name: "zimbraPrefUseKeyboardShortcuts"
},
6: {
_content: "25",
name: "zimbraPrefMailItemsPerPage"
},
7: {
_content: "FALSE",
name: "zimbraPrefForwardReplyInOriginalFormat"
},
8: {
_content: "25",
name: "zimbraPrefContactsPerPage"
},
9: {
_content: "internet",
name: "zimbraPrefMailSignatureStyle"
},
10: {
_content: "FALSE",
name: "zimbraPrefComposeInNewWindow"
},
11: {
_content: "TRUE",
name: "zimbraPrefSaveToSent"
},
12: {
_content: "TRUE",
name: "zimbraPrefAutoAddAddressEnabled"
},
13: {
_content: ">",
name: "zimbraPrefForwardReplyPrefixChar"
},
14: {
_content: "includeBody",
name: "zimbraPrefReplyIncludeOriginalText"
},
15: {
_content: "(GMT-08.00) Pacific Time (US & Canada) / Tijuana",
name: "zimbraPrefTimeZoneId"
},
16: {
_content: "in:inbox",
name: "zimbraPrefMailInitialSearch"
},
17: {
_content: "TRUE",
name: "zimbraPrefUseTimeZoneListInCalendar"
},
18: {
_content: "TRUE",
name: "zimbraPrefImapSearchFoldersEnabled"
},
19: {
_content: "FALSE",
name: "zimbraPrefIncludeSpamInSearch"
},
20: {
_content: "TRUE",
name: "zimbraPrefMailSignatureEnabled"
},
21: {
_content: "Communicate Openly - Zimbra, the Leader in Open Source Messaging",
name: "zimbraPrefMailSignature"
},
22: {
_content: "list",
name: "zimbraPrefContactsInitialView"
},
23: {
_content: "sent",
name: "zimbraPrefSentMailFolder"
},
24: {
_content: "FALSE",
name: "zimbraPrefIncludeTrashInSearch"
},
25: {
_content: "text",
name: "zimbraPrefComposeFormat"
},
26: {
_content: "FALSE",
name: "zimbraPrefShowSearchString"
},
27: {
_content: "day",
name: "zimbraPrefCalendarInitialView"
},
28: {
_content: "dedupeNone",
name: "zimbraPrefDedupeMessagesSentToSelf"
}
]
},
used: 130121
}
},
Header: {
context: {
change: {
token: 53
},
refresh: {
folder: [
0: {
folder: [
0: {
id: 10,
l: 1,
md: 1130544508,
name: "Calendar"
},
1: {
id: 7,
l: 1,
md: 1130544508,
name: "Contacts"
},
2: {
id: 6,
l: 1,
md: 1130544508,
name: "Drafts"
},
3: {
id: 2,
l: 1,
md: 1130544508,
n: 10,
name: "Inbox",
s: 118876,
u: 10
},
4: {
id: 4,
l: 1,
md: 1130544508,
n: 1,
name: "Junk",
s: 390,
u: 1
},
5: {
folder: [
0: {
id: 258,
l: 257,
md: 1130544508,
n: 1,
name: "Linux",
s: 456,
u: 1
}
],
id: 257,
l: 1,
md: 1130544508,
name: "Open Source"
},
6: {
id: 5,
l: 1,
md: 1130544508,
n: 7,
name: "Sent",
s: 9184,
u: 2
},
7: {
id: 259,
l: 1,
md: 1130544508,
n: 2,
name: "Stash",
s: 1210,
u: 2
},
8: {
id: 3,
l: 1,
md: 1130544508,
name: "Trash"
}
],
id: 1,
l: 11,
md: 1130544508,
name: "USER_ROOT",
search: [
0: {
id: 262,
l: 1,
md: 1130544508,
name: "Follow up",
query: "is:flagged",
sortBy: "dateDesc",
types: "conversation"
},
1: {
id: 261,
l: 1,
md: 1130544508,
name: "From External Domain",
query: "not from@demo.zimbra.com)",
sortBy: "dateDesc",
types: "conversation"
},
2: {
id: 260,
l: 1,
md: 1130544508,
name: "Unread",
query: "is:unread",
sortBy: "dateDesc",
types: "conversation"
},
3: {
id: 263,
l: 1,
md: 1130544508,
name: "With attachments",
query: "attachment:any",
sortBy: "dateDesc",
types: "conversation"
}
]
}
],
mbx: {
s: 130121
},
tags: {
tag: [
0: {
color: 0,
id: 66,
md: 1130544508,
name: "Zimbra",
u: 10
},
1: {
color: 6,
id: 64,
md: 1130544508,
name: "Customers",
u: 1
},
2: {
color: 3,
id: 65,
md: 1130544508,
name: "Industry News",
u: 2
}
]
}
},
sessionId: [
0: {
_content: "4633",
id: "4633"
}
]
}
}

Clear Debug Window
overview layout needed (refresh)
*** Unrecognized setting: zimbraPrefImapSearchFoldersEnabled
poll interval = 300000ms

code: "service.AUTH_EXPIRED",
fileName: "http://demo.zimbra.com/zimbra/js/ZimbraMail_all.js.jgz?v=050920161031",
lineNumber: 3665,
message: "tz has no properties",
name: "TypeError",
stack: "()@http://demo.zimbra.com/zimbra/js/ZimbraMail_all.js.jgz?v=050920161031:3665\n()@http ://demo.zimbra.com/zimbra/js/ZimbraMail_all.js.jgz?v=050920161031:3669\n([object Object])@http://demo.zimbra.com/zimbra/js/ZimbraMail_all.js.jgz?v=050920161031:4076\ncall([object Object],[object Object])@:0\n((function (params) {if (!(params && params.bIsRelogin)) {if (!this._appViewMgr) {this._appViewMgr = new ZmAppViewMgr(this._shell, this, false, true);}try {this._components = new Object();this._components[ZmAppViewMgr.C_SASH] = new DwtSash(this._shell, DwtSash.HORIZONTAL_STYLE, "console_inset_app_l", 20);this._components[ZmAppViewMgr.C_BANNER] = this._createBanner();this._components[ZmAppViewMgr.C_USER_INFO] = this._createUserInfo();this._settings.loadUserSett ings();if (params && params.settings) {this._needOverviewLayout = true;for (var id in params.settings) {this._settings.getSetting(id).setValue(params.set tings[id]);}}this._pollInterval = this._appCtxt.get(ZmSetting.POLLING_INTERVAL) * 1000;DBG.println(AjxDebug.DBG1, "poll interval = " + this._pollInterval + "ms");ZmTimezones.initializeServerTimezone();this. _setUserInfo();this._checkOverviewLayout();var app = params ? params.app : null;var startApp = ZmZimbraMail.APP_CLASS[app] ? app : ZmZimbraMail.defaultStartApp;if (this._appCtxt.get(ZmSetting.SEARCH_ENABLED)) {this._components[ZmAppViewMgr.C_SEARCH] = this.getSearchController().getSearchPanel();}var currentAppToolbar = new ZmCurrentAppToolBar(this._shell);this._appCtxt.set CurrentAppToolbar(currentAppToolbar);this._compone nts[ZmAppViewMgr.C_CURRENT_APP] = currentAppToolbar;this._components[ZmAppViewMgr.C_APP_CHOOSER] = this._createAppChooser();this._components[ZmAppViewMgr.C_STATUS] = this._statusBox = new DwtText(this._shell, "statusBox", Dwt.ABSOLUTE_STYLE);this._statusBox.setScrollStyle (Dwt.CLIP);this._calController = this.getApp(ZmZimbraMail.CALENDAR_APP).getCalContr oller();if (skin && skin.showSkin) {skin.showSkin(true);}this._appViewMgr.addComponen ts(this._components, true);try {this.activateApp(startApp);} catch (ex) {this._handleException(ex, this.startup, null, true);}this.setSessionTimer(true);} catch (ex) {ex.code = ZmCsfeException.SVC_AUTH_EXPIRED;this._handleExcep tion(ex, this.startup, null, true);}}this._schedule(this._killSplash);}),[object Object],0)@http://demo.zimbra.com/zimbra/js/ZimbraMail_all.js.jgz?v=050920161031:1101\napply([object Object],[object Array])@:0\n(0)@http://demo.zimbra.com/zimbra/js/Ajax_all.js.jgz?v=050920161031:451\n@http://demo.zimbra.com/zimbra/js/Ajax_all.js.jgz?v=050920161031:448\n"

Clear Debug Window

Regards,
Diogo

[KevinH]

Originally Posted by diogoschneider

code: "service.AUTH_EXPIRED",
fileName: "http://demo.zimbra.com/zimbra/js/ZimbraMail_all.js.jgz?v=050920161031",
lineNumber: 3665,
message: "tz has no properties",
name: "TypeError",
stack: "()@http://demo.zimbra.com/zimbra/js/ZimbraMail_all.js.jgz?v=050920161031:3665\n()@http ://demo.zimbra.com/zimbra/js/ZimbraMail_all.js.jgz?v=050920161031:3669\n([object

Yes this is a known bug. We hope to have it fixed in the next release.

[splintor]

Originally Posted by KevinH

Yes this is a known bug. We hope to have it fixed in the next release.

Can you explain what the bug is?
I understand that some people are able to view the demo, so what's wrong with me and diogoschneider?

[KevinH]

Originally Posted by splintor

Can you explain what the bug is?
I understand that some people are able to view the demo, so what's wrong with me and diogoschneider?

Certian timezones can't be parsed by our code. You can try changing your timezone to PST.