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Thread: [SOLVED] Drafts folder showing incorrectly showing unread messages

  1. #1
    jshtimsj is offline Active Member
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    Default [SOLVED] Drafts folder showing incorrectly showing unread messages

    Hello,

    All of our users are noticing that the Drafts folder in the Zimbra web client shows all messages in the folder as unread. Looking through the forum shows varous things to try but none of them work for our environment such as compacting the Drafts folder in the IMAP client, emptying Trash, etc.

    Removing all emails from the Drafts folder and than creating and save a new draft email from within Zimbra causes the folder to display the message as unread. Anyone else have a fix for this?

    We're running Zimbra Release 6.0.7_GA_2473.RHEL5_64_20100616202447 CentOS5_64 NETWORK edition.

    Thanks in advance
    Last edited by jshtimsj; 02-18-2011 at 01:03 PM. Reason: fixed title

  2. #2
    jshtimsj is offline Active Member
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    This has nothing to do with third-party IMAP clients as other posts on the topic claim. Creating a new account in Zimbra and only using the web interface shows the Drafts folder acts differently than others. Anyone?

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    ewilen is offline Moderator
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    I don't have a fix, but I agree, I just saw something similar. There was one read message in my drafts, but Drafts was bolded in ZWC and indicated one unread message in the folder in both ZWC and Mail.app.

    I deleted the message in ZWC and then both ZWC and Mail.app show no unread messages in Drafts.

  4. #4
    jshtimsj is offline Active Member
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    Is there any fix for this folder inconsistency? Is the Drafts folder showing incorrect values a feature? It doesn't appear that its fixed in later releases.

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    ewilen is offline Moderator
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    I think we're running into Bug 11654 - Draft folder shows unread message count whereas all the mails in folder are shown as read. This is marked WONTFIX for reasons explained in the bug.

    The basic point is that the bolding/number shown for the Drafts folder is a deliberate exception to the normal interface. The comments in the bug are correct that Gmail works exactly the same way.

  6. #6
    jshtimsj is offline Active Member
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    Thank you ewilen for pointing out that bug. Looks like its a feature. I consider this one solved. Thanks again.

  7. #7
    stasouv is online now Active Member
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    Sorry to reply to a solved thread, but there seems to be a workaround for the unread count in the zimbra web client.
    For instance, one of the client accounts (let's call it "account" showed 5 messages were in drafts, but actually there was only one. Even after reindexing. So this seemed wrong, might be a feature or not...
    However, when reaching command line and running this search command:

    Code:
    zimbra@mail:~$ zmmailbox -z -m account s "in:drafts"
    The output showed 5 messages

    Code:
    1.  33554  conv   account                test5                                        07/25/13 14:03
    2. -33022  conv   account                test3                                    07/04/13 15:18
    3. -32567  conv   account                test                                            06/20/13 16:28
    4. -32564  conv   account                                                                    06/20/13 16:26
    5. -32508  conv   account                                                                    06/17/13 15:07
    So, all I had to do was to delete the items that weren't needed
    Code:
    zimbra@mail:~$ zmmailbox -z -m account dm 33022,32567,32564,32508
    After that, the unread count changed to 1, which is perfect.

    Perhaps I should note that we are running 8.x with dumpster enabled, so I don't know if this affects the drafts count.

    Stavros

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