[SOLVED] Drafts folder showing incorrectly showing unread messages

[jshtimsj]

Hello,

All of our users are noticing that the Drafts folder in the Zimbra web client shows all messages in the folder as unread. Looking through the forum shows varous things to try but none of them work for our environment such as compacting the Drafts folder in the IMAP client, emptying Trash, etc.

Removing all emails from the Drafts folder and than creating and save a new draft email from within Zimbra causes the folder to display the message as unread. Anyone else have a fix for this?

We're running Zimbra Release 6.0.7_GA_2473.RHEL5_64_20100616202447 CentOS5_64 NETWORK edition.

Thanks in advance

[jshtimsj]

This has nothing to do with third-party IMAP clients as other posts on the topic claim. Creating a new account in Zimbra and only using the web interface shows the Drafts folder acts differently than others. Anyone?

[ewilen]

I don't have a fix, but I agree, I just saw something similar. There was one read message in my drafts, but Drafts was bolded in ZWC and indicated one unread message in the folder in both ZWC and Mail.app.

I deleted the message in ZWC and then both ZWC and Mail.app show no unread messages in Drafts.

[jshtimsj]

Is there any fix for this folder inconsistency? Is the Drafts folder showing incorrect values a feature? It doesn't appear that its fixed in later releases.

[ewilen]

I think we're running into Bug 11654 - Draft folder shows unread message count whereas all the mails in folder are shown as read. This is marked WONTFIX for reasons explained in the bug.

The basic point is that the bolding/number shown for the Drafts folder is a deliberate exception to the normal interface. The comments in the bug are correct that Gmail works exactly the same way.

[jshtimsj]

Thank you ewilen for pointing out that bug. Looks like its a feature. I consider this one solved. Thanks again.