[SOLVED] Constantly active filter?

[JJR]

Hallo everybody.

First of all, I am not direct Zimbra user; it's my university as the mail provider using it on its server. Still I have a problem I couldn't solve with the admin, so here I am.

The story starts with any mail incoming from my friends in Russia classified as spam. I prefer to read and write with Russian fonts, and it looks like the software can't cope with Cyrillic alphabete in headers or body of the message. Guy said he has no idea what to do about that and advised simply establishing a filter.

So I set up one, with rules defined roughly as here (if the sender address is in my contacts, save in Incoming folder).

Disappointingly, so far it's only partly a success. I mean, despite having checked 'Active' box, it works only when I manually press "run filter". Sure thing I would prefer to have it working constantly, not that I have to manually check the spam every other day - any idea?

[ewilen]

Filters are always processed when you receive mail, as long as they're active and not superseded by a "do not process additional filters" command in a higher-ranked filter.

HOWEVER, as of Bug 23886 - Run spam test before user filters during message delivery, spam checking is done before filters are processed.

I believe there are ways of either reversing this order or turning off spam filtering entirely for a given user. For those you'll have to search the forum and have a very cooperative admin, because IIRC it's a PITA to maintain.

Instead your best bet is to make use of the per-user whitelist feature in ZCS 6. Preferences > Mail then scroll to Junk Mail Options and enter addresses (or domains) one at a time into the Allow messages from: section.

If you have more than 100 entries to enter here, you'll have to persuade your admin to increase the limit, but that's not too much of a big deal.

[JJR]

I gather the ZCS you mention is Zimbra Collaboration Suite so I have to contact the admin?
Thanks a lot anyway.

[ewilen]

Yes, but the feature I'm talking about is accessible in the web client.

[JJR]

Right, I found it. Sorry fot troubling you and thanks again.

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