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Thread: Can not add external account

  1. 12-30-2010, 07:55 PM #1
    falkon
    falkon is offline Starter Member
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    Default Can not add external account

    Hi all,
    when i try to add an extrnal account,and do the "Test Settings",there are some error messages.
    and here is the log
    ##########################
    WARN [btpool0-12://mail.test.com/service/soap/TestDataSourceRequest] [name=test@mail.test.com;aname=xx@mail.test.com;mid =3;ip=10.1.1.2;ua=ZimbraWebClient - FF3.0 (Linux)/6.0.7_GA_2473.RHEL5_64;] datasource - Test failed: DataSource: { id=TestId, type=pop3, isEnabled=false, name=Test, host=mail.test2.com, port=110, connectionType=cleartext, username=test, folderId=-1 }
    com.zimbra.common.service.ServiceException: system failure: Unable to connect to POP3 server: DataSource: { id=TestId, type=pop3, isEnabled=false, name=Test, host=mail.test.com, port=110, connectionType=cleartext, username=test, folderId=-1 }
    ExceptionId:btpool0-12://mail.test.com/service/soap/TestDataSourceRequest:1293767544357:71b27ff44e28e5 c8
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:165)
    at com.zimbra.cs.datasource.Pop3Sync.test(Pop3Sync.ja va:108)
    at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:176)
    at com.zimbra.cs.service.mail.TestDataSource.handle(T estDataSource.java:129)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:409)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: d2:CN18:mail.test2.com1:O0:2:OU11:IMAP server6:accept5:false5:alias32:mail.test2.com:8E72 07825F5D06F64:fromi1210947359000e4:host15:mail.tes t2.com3:icn18:mail.test2.com2:io0:3:iou11:IMAP server3:md532:7AC6C9588852846518AFCD316C8123328:mi smatch5:false1:s16:8E7207825F5D06F64:sha140:1F2BC2 D08218CE835B188F04DB14D848BFD342D52:toi12424833590 00ee
    at com.sun.net.ssl.internal.ssl.Alerts.getSSLExceptio n(Alerts.java:174)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(S SLSocketImpl.java:1611)
    at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Ha ndshaker.java:187)
    at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Ha ndshaker.java:181)
    at com.sun.net.ssl.internal.ssl.ClientHandshaker.serv erCertificate(ClientHandshaker.java:1035)
    at com.sun.net.ssl.internal.ssl.ClientHandshaker.proc essMessage(ClientHandshaker.java:124)
    at com.sun.net.ssl.internal.ssl.Handshaker.processLoo p(Handshaker.java:516)
    at com.sun.net.ssl.internal.ssl.Handshaker.process_re cord(Handshaker.java:454)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(SSLSocketImpl.java:884)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.perform InitialHandshake(SSLSocketImpl.java:1112)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHa ndshake(SSLSocketImpl.java:1139)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHa ndshake(SSLSocketImpl.java:1123)
    at com.zimbra.common.net.CustomSSLSocket.startHandsha ke(CustomSSLSocket.java:90)
    at com.zimbra.cs.mailclient.MailConnection.startTls(M ailConnection.java:108)
    at com.zimbra.cs.mailclient.MailConnection.connect(Ma ilConnection.java:92)
    at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:157)
    ... 38 more
    Caused by: java.security.cert.CertificateException: d2:CN18:mail.test2.com1:O0:2:OU11:IMAP server6:accept5:false5:alias32:mail.test2.com:8E72 07825F5D06F64:fromi1210947359000e4:host15:mail.tes t2.com3:icn18:mail.test2.com2:io0:3:iou11:IMAP server3:md532:7AC6C9588852846518AFCD316C8123328:mi smatch5:false1:s16:8E7207825F5D06F64:sha140:1F2BC2 D08218CE835B188F04DB14D848BFD342D52:toi12424833590 00ee
    at com.zimbra.common.net.CustomTrustManager.checkServ erTrusted(CustomTrustManager.java:90)
    at com.sun.net.ssl.internal.ssl.ClientHandshaker.serv erCertificate(ClientHandshaker.java:1027)
    ... 49 more
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  2. 12-31-2010, 01:32 AM #2
    Saturdays
    Saturdays is offline Advanced Member
    Join Date
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    Default

    Quote Originally Posted by falkon View Post
    Hi all,
    when i try to add an extrnal account,and do the "Test Settings",there are some error messages.
    and here is the log
    ##########################
    WARN [btpool0-12://mail.test.com/service/soap/TestDataSourceRequest] [name=test@mail.test.com;aname=xx@mail.test.com;mid =3;ip=10.1.1.2;ua=ZimbraWebClient - FF3.0 (Linux)/6.0.7_GA_2473.RHEL5_64;] datasource - Test failed: DataSource: { id=TestId, type=pop3, isEnabled=false, name=Test, host=mail.test2.com, port=110, connectionType=cleartext, username=test, folderId=-1 }
    com.zimbra.common.service.ServiceException: system failure: Unable to connect to POP3 server: DataSource: { id=TestId, type=pop3, isEnabled=false, name=Test, host=mail.test.com, port=110, connectionType=cleartext, username=test, folderId=-1 }
    ExceptionId:btpool0-12://mail.test.com/service/soap/TestDataSourceRequest:1293767544357:71b27ff44e28e5 c8
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:165)
    at com.zimbra.cs.datasource.Pop3Sync.test(Pop3Sync.ja va:108)
    at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:176)
    at com.zimbra.cs.service.mail.TestDataSource.handle(T estDataSource.java:129)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:409)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: d2:CN18:mail.test2.com1:O0:2:OU11:IMAP server6:accept5:false5:alias32:mail.test2.com:8E72 07825F5D06F64:fromi1210947359000e4:host15:mail.tes t2.com3:icn18:mail.test2.com2:io0:3:iou11:IMAP server3:md532:7AC6C9588852846518AFCD316C8123328:mi smatch5:false1:s16:8E7207825F5D06F64:sha140:1F2BC2 D08218CE835B188F04DB14D848BFD342D52:toi12424833590 00ee
    at com.sun.net.ssl.internal.ssl.Alerts.getSSLExceptio n(Alerts.java:174)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(S SLSocketImpl.java:1611)
    at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Ha ndshaker.java:187)
    at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Ha ndshaker.java:181)
    at com.sun.net.ssl.internal.ssl.ClientHandshaker.serv erCertificate(ClientHandshaker.java:1035)
    at com.sun.net.ssl.internal.ssl.ClientHandshaker.proc essMessage(ClientHandshaker.java:124)
    at com.sun.net.ssl.internal.ssl.Handshaker.processLoo p(Handshaker.java:516)
    at com.sun.net.ssl.internal.ssl.Handshaker.process_re cord(Handshaker.java:454)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(SSLSocketImpl.java:884)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.perform InitialHandshake(SSLSocketImpl.java:1112)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHa ndshake(SSLSocketImpl.java:1139)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHa ndshake(SSLSocketImpl.java:1123)
    at com.zimbra.common.net.CustomSSLSocket.startHandsha ke(CustomSSLSocket.java:90)
    at com.zimbra.cs.mailclient.MailConnection.startTls(M ailConnection.java:108)
    at com.zimbra.cs.mailclient.MailConnection.connect(Ma ilConnection.java:92)
    at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:157)
    ... 38 more
    Caused by: java.security.cert.CertificateException: d2:CN18:mail.test2.com1:O0:2:OU11:IMAP server6:accept5:false5:alias32:mail.test2.com:8E72 07825F5D06F64:fromi1210947359000e4:host15:mail.tes t2.com3:icn18:mail.test2.com2:io0:3:iou11:IMAP server3:md532:7AC6C9588852846518AFCD316C8123328:mi smatch5:false1:s16:8E7207825F5D06F64:sha140:1F2BC2 D08218CE835B188F04DB14D848BFD342D52:toi12424833590 00ee
    at com.zimbra.common.net.CustomTrustManager.checkServ erTrusted(CustomTrustManager.java:90)
    at com.sun.net.ssl.internal.ssl.ClientHandshaker.serv erCertificate(ClientHandshaker.java:1027)
    ... 49 more
    try enabling zimbra DataSource for your account and try again.

    su - zimbra
    zmprov modifyDataSource {account-name} zimbraDataSourceEnable TRUE
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  3. 04-17-2011, 06:23 PM #3
    eethore
    eethore is offline Member
    Join Date
    Sep 2009
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    Default

    i got the same problem, and none of solution works!
    oh my!
    why took it so long, and not notice this as a bug.
    i've patching to 7.0.1 but this error still there.
    Did anyone notice that this is a BIG problem for users?
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  4. 04-18-2011, 12:23 AM #4
    gvillari
    gvillari is offline Trained Alumni
    Join Date
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    Hi,

    try setting the attribute 'javamail_pop3_enable_starttls' to false in /opt/zimbra/conf/localconfig.xml:

    Code:
     <key name="javamail_pop3_enable_starttls">
    <value>false</value>
  </key>
    After this modification, restart the services.

    Regards
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