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Thread: Inbox Issue

  1. #1
    jdtx is offline Junior Member
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    Default Inbox Issue

    Hello,

    I am having some trouble with my Zimbra e-mail inbox. Within the last few weeks my inbox will now only show a few e-mails. I can no longer scroll through multiple pages of messages from various dates. Instead, I only have one page of inbox, and the number of e-mails keeps mysteriously shrinking without me deleting anything. I know the e-mails have not disappeared, because I can still search for messages from a certain person, and it will pull up all previous messages. However, this is somewhat of a pain...

    Any idea what has happened? Is there some setting that is doing this that I can change?

    Thanks.

  2. #2
    fyd
    fyd is offline Elite Member
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    I only have one page of inbox, and the number of e-mails keeps mysteriously shrinking without me deleting anything
    Does it happen with newly received mails as well? I guess it won't. Or mails before a period of time?

    I once got myself crazy with the same situation in my gmail inbox. I tried everything I could but no luck. Lets confirm .. you have any filters set? And have you in any chance accidently clicked a bunch of mails and dropped them to trash or any other folder of yours? I guess you've looked into these places.

  3. #3
    jdtx is offline Junior Member
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    Thanks for the reply.

    This does not happen with "brand new" e-mails, but it has deleted, or at least hidden e-mails that were on the first page of my inbox which were only a week or so old.

    I do not have any filters set, and yes, I have check the trash, etc.

  4. #4
    fyd
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    Can you check your ~/log/mailbox.log for any warnings? Could be a corrupted index that is not showing the previous mails. Check for any warnings or errors.

    If it is that you can re-index your mailbox after taking a full backup of your account (just incase something goes wrong). That can be done from the admin gui.

  5. #5
    fyd
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    jdtx, I was speaking with respect to ZCS and your web client .. don't tell me its ZD heh .. pls update your forums profile with your version and stuffs. It helps over here.

  6. #6
    jdtx is offline Junior Member
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    Okay, I'm running Mac OS X 10.5.8

    I'm not sure if this helps, but my Zimbra account is in conjunction with Bandzoogle...

  7. #7
    fyd
    fyd is offline Elite Member
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    Quote Originally Posted by jdtx View Post
    Okay, I'm running Mac OS X 10.5.8

    I'm not sure if this helps, but my Zimbra account is in conjunction with Bandzoogle...
    All right but what zimbra product are you using? Sorry if i am missing anything here..

  8. #8
    jdtx is offline Junior Member
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    I was hoping that would tell you which product it is. I am not sure. It is whatever Zimbra product comes standard with Bandzoogle...just an e-mail account...

  9. #9
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by jdtx View Post
    I was hoping that would tell you which product it is. I am not sure. It is whatever Zimbra product comes standard with Bandzoogle...just an e-mail account...
    That doesn't tell us anything about the version you're using, login to your email account and enter the following in the search field:
    Code:
    $set:get version
    Update your forum profile with the version information from that command.

    There isn't likely to be much we can do about any problems you encounter, we have nothing to do with your email supplier and you normally have to contact them for support.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    jdtx is offline Junior Member
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    I see. Thank you.

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