I am not sure if this is the correct forum, but Comcast customer no-support has no clue on this one. So, here it goes:
1. I send emails from my laptop using Outlook 2010 that goes to a cloud-based MS Exchange server.
2. My emails have my company logo w/ embedded link to my website with basic info text below it.
3. It goes out HTML but by the time it hits the Comcast SmartZone, the email is now Text Only, the logo is now two attachments and the embedded link is an "unknown HTML" attachment of 0 bytes. Yes, I have SmartZone setup to receive all emails as HTML when possible and to allow graphics to be in the HTML format.
4. The HTML email w/ logo and link arrives perfectly fine to other email addresses including Yahoo, Gmail and Earthlink...so it's not happening at my Outlook or Exchange server level.
I can't get anyone on the phone to understand that Zimbra is handling the email and that something is happening prior to it getting to the SmartZone. This is very bad news for me as I am an email content consultant and there are millions of folks who use Comcast.net email addresses...if my emails are stripped down, my content is less informative and basically useless. FYI, I don't send SPAM and use an ESP to ensure it, but I do have many legit relationships.
Any help on this one would allow me to tell the knuckleheads at Comcast how to fix the issue...they literally ignored an open service ticket for two weeks and opened a "new" one last night...I can't wait another two weeks to find out they have no clue. Thanks in advance.