Shared Briefcase subfolder's files cannot be access

[bhwong]

We just discovered that when trying to download any file in the subfolders of shared briefcase, Zimbra shows: no such item. Is this a known bug?

[phoenix]

Originally Posted by bhwong

Is this a known bug?

No, it's not and it works for me.

[cstestlabs]

We're having the same problem. This was running perfectly after running
zmprov md <domainname> zimbraPublicServiceProtocol https
last week, and suddenly it's broken again with 404 no such item. There has been no administrative activity on the box since then, just user downloads from a single shared briefcase, and it suddenly stopped working with this message.
Other than lots of portal posts showing this as a bug going back several years, I'm not finding much on this. /opt/zimbra/logs/zimbra.log doesn't show anything unusual. I'm looking into the other logs.

[bhwong]

You mean if I run "zmprov md <domainname> zimbraPublicServiceProtocol https", the subfolders in shared briefcase will be able to work?

Do you have the url of the postal posts showing this as a bug?

[cstestlabs]

This thread, and the one linked below both discuss the 404/no such item issue with the shared briefcase. The owner can download items from the briefcase at will, but others cannot. We've spent several hours tracking this down, and it's apparently a permissions issue, but we haven't been able to find the problem.
We're not seeing any errors in the jetty logs or zimbra.log

[SOLVED] Sharing Wiki Documents Error

[bhwong]

Bill / phoenix,

It appears that this IS a bug. Can you please reconfirm by asking your colleague to share his folder to you with viewer right, and try to download a file from one of the subfolders? The owner will not have this problem.

[cstestlabs]

I have access to both accounts, and I've shared the briefcase as viewer/manager/admin and in each case I get the error from the other user's account. The owner has no problems.
I can also tell you that I've gone in and un-shared the briefcase and set it up again, adding each user. After that I restarted the servers, but I still got the same 404/no such item error.

[bma]

I have the same problem, does anyone get a solution?

Thanks

[cstestlabs]

OK,
I think I figured something out. This was a very difficult install, getting everything just right, and I spent weeks (2-3) troubleshooting. I do lots of FOSS installations and I found this one to be one of the toughest. Once I got everything working, It appeared to stop working with this bug, being able to access the shared briefcase but not being able to download.
I emailed everyone in our test group that it looked as if it was broken, and I recommended that we share a generic account, as we were using this just to share documents online anyhow. Nobody needed the mail features.
At some later point I logged in and it seemed to be working again. As fortune would have it, nobody's using this system for several weeks now, so my recollections are a bit fuzzy, but it seems that I was premature in telling my people that the downloads weren't working.
I was testing from my local network https://192.168.1.225 , and they were coming in from https://<domain I registered just for testing this>.com . At some point I figured out that it was working all along (as I recall - didn't painstakingly test this) when I accessed via the domain name, but briefcase downloads were broken when came in with a localnet IP address.
So my apologies to the Zimbra folks for my error. I WAS aware that this thing is extremely DNS sensitive, and I think I even had a hosts file entry on one or more of my client machines.
-mz

[bhwong]

Try to login using standard instead of advanced mode and check if you still have the same problem. We found advanced mode is more buggy. Email attachments disappear at times too, not just subfolder files in briefcase