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Thread: Changes Needed To Zimbra Now!!!

  1. #1
    operationajax is offline Junior Member
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    Thumbs down Changes Needed To Zimbra Now!!!

    Deletion boxes need to be wider...when clicking a delete box I have often opened the email which then for some reason takes forever to open...I have also tried to use the delete box that checks off all the emails and only uncheck those I need but since the box is so small one false move and you click too far and bam! The email opens and all of the emails you have clicked for deletion are now unchecked…simply mind boggeling!!! Which brings me to another problem...SLOW SERVERS. My gosh, have you ever heard of the saying, " A slow boat from China" well Zimbra is the slow boat...was online at 4a.m. EST and received server errors from Zimbra...sometimes I will receive server errors during primetime [9 to 5]...Zimbra is definitely going to have to pedal faster or get some mice to run on those spinning wheels to generate more power!!! The next problem I have with Zimbra is that although I have mail filters I STILL get tons of spam in my INBOX!! WHY??? Next problem, not sure if Zimbra is Java based but at times it freezes my entire pc…BTW- running windows XP and using FF browser when opening Zimbra!!! One last suggestion, I noticed the large tag box to the left is empty...why don't we get rid of the garbage on the dashboard and move some of it to the tag box which would then give the user more room to view/read emails which btw is small [yes I know u can drop the pane up and down but more real estate would be nice!!]. The calender should be an option and not permanent...I have no need for one since I have one on my pc...in short, I am sure most folks need a simple and clean/streamlined web based email system and not something that looks like a busy Southern California freeway..Not sure why Lycos.com migrated their email system to Zimbra but I have NEVER seen such a program with so many problems@@@@@ I have another Lycos.com email account and although it isn’t Zimbra’s fault the senders are finding their emails being returned back to them…I want to shoot the executive at Lycos who thought of this email migration!!
    Last edited by operationajax; 05-27-2010 at 06:04 AM. Reason: because i wanted to.

  2. #2
    raj's Avatar
    raj
    raj is offline Moderator
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    Dear you are at the "wrong" place..all the problems you have mentioned are because of your email service provider "Lycos.com"
    You need to contact them directly

    "This" is the site of the "zimbra" software, which "Lycos.com" is using to host email.

    Thanks
    Raj
    i2k2 Networks
    Dedicated & Shared Zimbra Hosting Provider

  3. #3
    operationajax is offline Junior Member
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    although Lycos is using your software if a user is having problems wouldn't the source of the program be the one to contact?

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by operationajax View Post
    although Lycos is using your software if a user is having problems wouldn't the source of the program be the one to contact?
    No, the ones to contact would be the organisation that provides the service.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    raj's Avatar
    raj
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    Quote Originally Posted by operationajax View Post
    although Lycos is using your software if a user is having problems wouldn't the source of the program be the one to contact?
    As per your reply a good analogy will be if your "honda" car have a problem..do you call "honda Japan" and take your car to Japan ?
    No..you take your car to your local dealer who is gives you Honda "service"

    same way you need to call/contact "LYCOS" support ans explain them all the problems you mentioned

    good day
    raj
    i2k2 Networks
    Dedicated & Shared Zimbra Hosting Provider

  6. #6
    mmorse's Avatar
    mmorse is offline Moderator
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    So Lycos hosts the free open source edition; we don't have control or access to your system (though even with the paid network edition we can only manage said systems when asked) - how they configure it, number of servers, the hardware, configuration, etc is up to them (what you perceive as slowness).

    For starters let's get a version, type $set:get version in the main search bar of the advanced AJAX web-client. Other methods of finding that info are here: http://www.zimbra.com/forums/announc...sion-info.html (If you give us your mailbox url, what you type in your browser's address bar, we can probably figure it out for you.)

    The one's we can address:

    Deletion boxes need to be wider...when clicking a delete box I have often opened the email which then for some reason takes forever to open... I have also tried to use the delete box that checks off all the emails and only uncheck those I need but since the box is so small one false move and you click too far and bam! The email opens and all of the emails you have clicked for deletion are now unchecked…simply mind boggeling!!!
    I assume you mean the checkboxes need to be wider or the area around them shouldn't open the email, something like: Bug 36057 - Extend a "dead area" around item selection checkboxes - HTML Client

    The next problem I have with Zimbra is that although I have mail filters I STILL get tons of spam in my INBOX!!
    Again we don't know what spam settings they have configured, but you can arbitrarily apply a lower value to your account by setting a filter for header named > X-Spam-Level > contains *** (stars refer to rank, so fewer stars will catch more) > file into folder > junk. (Even that might not be possible if they've modified the system.)

    not sure if Zimbra is Java based but at times it freezes my entire pc…BTW- running windows XP and using FF browser
    Have you tried the standard/lite HTML web-client? server.domain.com/h It's possible your machine or connection just can't handle the Javascript of the advanced client which is why we have the basic one as another option. Are you using the latest Firefox 3.6.3?

    One last suggestion, I noticed the large tag box to the left is empty...why don't we get rid of the garbage on the dashboard and move some of it to the tag box which would then give the user more room to view/read emails which btw is small [yes I know u can drop the pane up and down but more real estate would be nice!!].
    That tag box (I assume you mean the left hand tree) can fill with all sorts of things, from a huge folder list, to saved searches, to tags, to zimlets. Deciding what 'dashboard' buttons to move there dynamically (based on how big your folder/tag/search/zimlet list is) might just prove confusing - so while we could put some there we'd still want a location we could refer everyone too if their looking for a command. To read something simply double click to open it full page. Note you can turn off the reading pane (under preferences > mail).

    The calender should be an option and not permanent...I have no need for one since I have one on my pc...
    The bottom left cal? It's an option under preferences > calendar > always show the mini-cal. Or you mean the entire app? Lycos can turn off individual tabs (mail, addressbook, calendar, tasks, documents, briefcase, even preferences) for you on an individual basis. But if your not using it simply don't click that tab - the client is mostly lazy loading.

    Zimbra is highly modifiable (for all I know Lycos could have completely rearranged the UI and added all sorts of things - might show us a pic) it's used by millions with many not even knowing it. If Lycos admins ever want to enlist our professional services, support, or even post in the forums we'd be happy to help them address any problems. Till then there's not much we can do.

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    operationajax is offline Junior Member
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    mmorse, thanks for your reply and info regarding my inquiry!! I unfortunately will need to reply at a later time since the email servers at Lycos.com are down and cannot access my account. At the moment I am trying to contact Lycos.com and see what their problem is!! To be continued....

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    operationajax is offline Junior Member
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    Quote Originally Posted by mmorse View Post

    For starters let's get a version, type $set:get version in the main search bar of the advanced AJAX web-client. Other methods of finding that info are here: http://www.zimbra.com/forums/announc...sion-info.html (If you give us your mailbox url, what you type in your browser's address bar, we can probably figure it out for you.)
    Here is the Client Information

    Client Version: 5.0.18_GA_3028.CentOS5
    Client Release: 20090727143726
    Build Date: 20090727-1442

    Is there any additional info u need other than what I posted????



    Quote Originally Posted by mmorse View Post
    I assume you mean the checkboxes need to be wider or the area around them shouldn't open the email, something like: Bug 36057 - Extend a "dead area" around item selection checkboxes - HTML Client
    Yes, the checkboxes are ENTIRELY WAY TOO small... if one is not 100 % on target the email opens instead.

    Quote Originally Posted by mmorse View Post
    Again we don't know what spam settings they have configured, but you can arbitrarily apply a lower value to your account by setting a filter for header named > X-Spam-Level > contains *** (stars refer to rank, so fewer stars will catch more) > file into folder > junk. (Even that might not be possible if they've modified the system.)
    Will make the necessary adjustments according to your recipe.

    Quote Originally Posted by mmorse View Post
    Have you tried the standard/lite HTML web-client? server.domain.com/h It's possible your machine or connection just can't handle the Javascript of the advanced client which is why we have the basic one as another option. Are you using the latest Firefox 3.6.3?

    I should be able to handle Java...I am using the latest FF according to my about info: [Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 ].


    Quote Originally Posted by mmorse View Post
    That tag box (I assume you mean the left hand tree) can fill with all sorts of things, from a huge folder list, to saved searches, to tags, to zimlets. Deciding what 'dashboard' buttons to move there dynamically (based on how big your folder/tag/search/zimlet list is) might just prove confusing - so while we could put some there we'd still want a location we could refer everyone too if their looking for a command. To read something simply double click to open it full page. Note you can turn off the reading pane (under preferences > mail).
    Will turn off the reading pane and see if that helps~~ Thanks!!

    the servers at Lycos.com were up for a bit but are down again so I cannot utilize any of your "recipes" but as soon as they are back up I will work on the spam and calendar situations. Will return soon [hopefully!!] and let you know if they were remedied!! One more thing, I will take a screen shot of zimbra as it looks on Lycos.com as soon as they come back online@!
    Last edited by operationajax; 05-27-2010 at 08:14 AM.

  9. #9
    mmorse's Avatar
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    Current is ZCS 6.0.6, might tell them it's time to upgrade; 6.0.7 should be out late next week. (ZCS 5.0.18 is about a year old now.)

    For instance in the advanced client checkboxes are already fixed a bit. Even in the standard client I can click outside of the checkboxes (as long as it's to the left/bottom/top and not the right) and not open the email. Try it out here http://www.zimbra.com/demo

    Sounds like a lot of provider side problems then, and not user side (from number of servers, what each is configured to do, ldap, mailstore, proxy, mta, etc, how their connected, hardware speed, network speed, internet speeds, etc). Tracking performance bugs in such an old version isn't always worth the time unless the same can be shown/reproduced on newer. And if their down well... hope it was nothing that ZCS couldn't have anticipated or avoided; if so hope they post details.

    You might benefit from using Zimbra Desktop 2.0 Beta2! same UI (or in your case newer UI) with the ability to do everything offline - syncs nicely - choose type 'Zimbra' when you set it up instead of IMAP/POP).

    Take care, good luck getting through to their reps - your welcome to point them at this thread if they're interested in communicating with us, the forums are a free service to everyone in the community.
    Last edited by mmorse; 05-27-2010 at 08:29 AM.

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    operationajax is offline Junior Member
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    Thanks Mike for your time and valuable info!!! I Downloaded and installed the Desktop beta...however, upon installation it is asking for a incoming server...what info should I enter [ I tried my dns server info but it host not found]? BTW- I did choose the Zimbra type when installing.

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