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Thread: Searching for a particular header value is not working

  1. #1
    kenalker is offline New Member
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    Default Searching for a particular header value is not working

    1) When I enter the following string into the search bar in the Zimbra Web client:

    in:"inbox" #X-pstn-levels:"S: 9.4*"

    nine messages are returned. Here is a header from one of those messages:

    X-pstn-levels: (S: 9.48487/99.90000 CV:99.9000 FC:95.5390 LC:95.5390 R:95.9108 P:95.9108 M:95.5423 C:98.6951 )

    However, when I enter the string:
    in:"inbox" #X-pstn-levels:"S: 0.0*"

    I get "no results found". However, there are many messages in my INBOX with the following header:

    X-pstn-levels: (S: 0.00000/36.06115 CV:99.9999 R:95.9108 P:95.9108 M:97.0282 C:98.6951 )

    The problem seems to have something to do with the "0.00000" string, as the search does not fail when using non-zero numbers.

    Support for what I am trying to accomplish was added via Bug 7384 - IMAP search on non-indexed header returns error.

    2) On a side note, these searches only work sometimes. Often, I get the following error:

    A network service error has occurred
    method: SearchRequest
    msg: A network service error as occurred.
    code: CSFE_SVC_ERROR
    detail: HTTP response status 504

    What could be causing this error?

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Please update your forum profile with the output of the following (do not post the output here):

    Code:
    zmcontrol -v

    Quote Originally Posted by kenalker View Post
    1)However, when I enter the string:
    in:"inbox" #X-pstn-levels:"S: 0.0*"

    I get "no results found". However, there are many messages in my INBOX with the following header:

    X-pstn-levels: (S: 0.00000/36.06115 CV:99.9999 R:95.9108 P:95.9108 M:97.0282 C:98.6951 )

    The problem seems to have something to do with the "0.00000" string, as the search does not fail when using non-zero numbers.
    A quick test shows that it seems to be working for me, searching for a header containing "0.0000" or "0.0*" returns valid email in the results.



    Quote Originally Posted by kenalker View Post
    2) On a side note, these searches only work sometimes. Often, I get the following error:

    A network service error has occurred
    method: SearchRequest
    msg: A network service error as occurred.
    code: CSFE_SVC_ERROR
    detail: HTTP response status 504

    What could be causing this error?
    That's usually caused by the server not being able to be contacted due to an intermittent problem (network, DNS, cabling problems etc.). You can see what a 504 error is here: List of HTTP status codes - Wikipedia, the free encyclopedia
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    I've also injected a message into my server and a search works fine using the following header:

    Code:
    X-pstn-levels: (S: 0.00000/36.06115 CV:99.9999 R:95.9108 P:95.9108 M:97.0282 C:98.6951 )
    and the following search

    Code:
    in:"inbox" #X-pstn-levels:"S: 0.0*"
    It finds the email.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
    kenalker is offline New Member
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    Quote Originally Posted by phoenix View Post
    Please update your forum profile with the output of the following (do not post the output here):

    Code:
    zmcontrol -v
    This has been done.

  5. #5
    kenalker is offline New Member
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    It finds the email.
    I've gone through this all over again with the same results I had originally. Are we using different versions of Zimbra, perhaps?

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