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Thread: How to undo default action on attachment selection

  1. #1
    arnolds is offline New Member
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    Default How to undo default action on attachment selection

    Hi,

    I mistakenly set "save" and not "open" for Word .doc when clicking on an attachement.
    Also I selected "Do not ask me again ...."

    How can I undo the "Do not ask me again ...."

    Thanks,
    Arnolds

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by arnolds View Post
    Hi,

    I mistakenly set "save" and not "open" for Word .doc when clicking on an attachement.
    Also I selected "Do not ask me again ...."

    How can I undo the "Do not ask me again ...."

    Thanks,
    Arnolds
    Go to your browser Preferences/Applications (for Firefox) and reset the default behaviour, this isn't a Zimbra problem.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    arnolds is offline New Member
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    Unfortunately it did not resolved the issue. I have IE7. I reset Factory (Tools->Internet Option-> Advanced -> Rest) settings, but still DC on attached .doc in Zimbra Desktop, opens form to save file and not open it in WORD.

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by arnolds View Post
    Unfortunately it did not resolved the issue. I have IE7. I reset Factory (Tools->Internet Option-> Advanced -> Rest) settings, but still DC on attached .doc in Zimbra Desktop, opens form to save file and not open it in WORD.
    I don't use IE and offhand I don't remember where that setting is located, you'll have to do a google search for details on how to set the preference.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    arnolds is offline New Member
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    For problem definition accuracy, I am trying to get back the pompt with :
    "do this automatically for files like this from now on"

    So I can decide if to download or open the Word document.
    Currently it always downloads and does not provide a pop-up prompting me to select open or download.

    I am have Internet Explorer 7 as my default browser.

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by arnolds View Post
    For problem definition accuracy, I am trying to get back the pompt with :
    "do this automatically for files like this from now on"

    So I can decide if to download or open the Word document.
    Currently it always downloads and does not provide a pop-up prompting me to select open or download.

    I am have Internet Explorer 7 as my default browser.
    I understand exactly what you're trying to do and as I've already said, I don't have access to a version of IE at the moment and you should do a google search to find the answer to your question - this is not a Zimbra problem.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    arnolds is offline New Member
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    I have sent many hours seaching google today, and most suggestions are:
    Tools->Folder Options ->File Type-Advance and
    They have not helped.

    I have also found some references to FireFox, but I do not have Firefox installed.
    Thanks,
    Arnolds

  8. #8
    dew
    dew is offline Starter Member
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    I have the exact same issue. I've selected "always do this automatically for files like this from now on" and want to undo this choice. I run both IE and Firefox with Firefox being my default browser. I am not convinced that this is an IE problem. Any suggestions?

  9. #9
    jonallport's Avatar
    jonallport is offline Special Member
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    Quote Originally Posted by dew View Post
    I have the exact same issue. I've selected "always do this automatically for files like this from now on" and want to undo this choice. I run both IE and Firefox with Firefox being my default browser. I am not convinced that this is an IE problem. Any suggestions?
    Firefox is easy:
    Tools/Options (or Edit/Preferences for *NIX users)/Applications
    Find 'Microsoft Word Document' and change the behaviour to 'Always ask'

    IE is more of a problem; I can't find any options for file behaviour in 6, 7 or 8! (you don't seem to get the check-box in 8, so maybe someone in Redmond thought it wise not to let people do something they couldn't undo?). Will keep trying.

  10. #10
    Cerastes is offline Starter Member
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    I use Zimbra Desktop and have the same problem.

    My browser is Google Chrome.
    I have been tying to find a fix for weeks now but no luck.

    Does anybody have any idea on how to resolve this issue?

    Many Thanks.

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