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Thread: POP failure with external accounts - Read timed out

  1. #1
    pmona is offline Active Member
    Join Date
    Jan 2010
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    Default POP failure with external accounts - Read timed out

    I have been using the web ui for a few days with out any problems. Today, I fired up Outlook for the first time in a while. After doing so, I could no longer retrieve mail for my external accounts, receiving the message:

    zimbraDataSourceLastError: system failure: Unable to connect to POP3 server: DataSource: { id=dedec2fc-2a14-4e3c-aa0f-644aa83d13d4, type=pop3, isEnabled=false, name=external_act, host=mydomain.com, port=110, connectionType=cleartext, username=external_act, folderId=996 }, Read timed out


    This external account is actually on the same server and domain as my primary account. I have it configured as an external account so I only use one login to check all my mail accounts.


    When this happens, I can edit the external account and change it to ssl and it will work a few times, then fail again.

    Does anyone know how to resolve this? I'm running Release 6.0.4_GA_2038.RHEL5_20091214191028 CentOS5 FOSS edition


    Here is output from my log:

    2010-01-06 20:53:53,243 INFO [btpool0-31://mydomain.com:8010/service/soap/ImportDataRequest] [name=myname@mydomain.com;mid=4;ip=172.20.1.99;ua=Z imbraWebClient - FF3.0 (Win)/6.0.4_GA_2038.RHEL5;] soap - ImportDataRequest
    2010-01-06 20:53:53,243 INFO [btpool0-31://mydomain.com:8010/service/soap/ImportDataRequest] [name=myname@mydomain.com;mid=4;ip=172.20.1.99;ua=Z imbraWebClient - FF3.0 (Win)/6.0.4_GA_2038.RHEL5;ds=external_act;] datasource - Importing data for data source 'external_act'
    2010-01-06 20:53:59,230 INFO [btpool0-33://mydomain.com:8010/service/soap/GetImportStatusRequest] [name=myname@mydomain.com;mid=4;ip=172.20.1.99;ua=Z imbraWebClient - FF3.0 (Win)/6.0.4_GA_2038.RHEL5;] soap - GetImportStatusRequest
    2010-01-06 20:54:05,440 INFO [btpool0-33://mydomain.com:8010/service/soap/GetImportStatusRequest] [name=myname@mydomain.com;mid=4;ip=172.20.1.99;ua=Z imbraWebClient - FF3.0 (Win)/6.0.4_GA_2038.RHEL5;] soap - GetImportStatusRequest
    2010-01-06 20:54:13,597 INFO [btpool0-33://mydomain.com:8010/service/soap/GetImportStatusRequest] [name=myname@mydomain.com;mid=4;ip=172.20.1.99;ua=Z imbraWebClient - FF3.0 (Win)/6.0.4_GA_2038.RHEL5;] soap - GetImportStatusRequest
    2010-01-06 20:54:14,900 INFO [ScheduledTask-2] [name=garage@myotherdomain.com;mid=18;ds=otherdomai n;] datasource - Importing data for data source 'otherdomain'
    2010-01-06 20:54:23,762 INFO [btpool0-33://mydomain.com:8010/service/soap/GetImportStatusRequest] [name=myname@mydomain.com;mid=4;ip=172.20.1.99;ua=Z imbraWebClient - FF3.0 (Win)/6.0.4_GA_2038.RHEL5;] soap - GetImportStatusRequest
    2010-01-06 20:54:30,580 INFO [ScheduledTask-5] [name=myname@mydomain.com;mid=4;ds=zimbra admin;] datasource - Importing data for data source 'zimbra admin'
    2010-01-06 20:54:35,922 INFO [btpool0-33://mydomain.com:8010/service/soap/GetImportStatusRequest] [name=myname@mydomain.com;mid=4;ip=172.20.1.99;ua=Z imbraWebClient - FF3.0 (Win)/6.0.4_GA_2038.RHEL5;] soap - GetImportStatusRequest
    2010-01-06 20:54:50,027 INFO [btpool0-33://mydomain.com:8010/service/soap/GetImportStatusRequest] [name=myname@mydomain.com;mid=4;ip=172.20.1.99;ua=Z imbraWebClient - FF3.0 (Win)/6.0.4_GA_2038.RHEL5;] soap - GetImportStatusRequest
    2010-01-06 20:54:53,280 INFO [btpool0-31://mydomain.com:8010/service/soap/ImportDataRequest] [name=myname@mydomain.com;mid=4;ip=172.20.1.99;ua=Z imbraWebClient - FF3.0 (Win)/6.0.4_GA_2038.RHEL5;ds=external_act;] datasource - Import completed for data source 'external_act'
    2010-01-06 20:54:53,280 INFO [btpool0-31://mydomain.com:8010/service/soap/ImportDataRequest] [name=myname@mydomain.com;mid=4;ip=172.20.1.99;ua=Z imbraWebClient - FF3.0 (Win)/6.0.4_GA_2038.RHEL5;ds=external_act;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: system failure: Unable to connect to POP3 server: DataSource: { id=dedec2fc-2a14-4e3c-aa0f-644aa83d13d4, type=pop3, isEnabled=false, name=external_act, host=mydomain.com, port=110, connectionType=cleartext, username=external_act, folderId=996 }
    ExceptionId:btpool0-31://mydomain.com:8010/service/soap/ImportDataRequest:1262840093230:a503c69cceaa802e
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:247)
    at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:136)
    at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:107)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:248)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:208)
    at com.zimbra.cs.service.mail.ImportData.handle(Impor tData.java:60)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:418)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:272)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:156)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:409)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: java.net.SocketTimeoutException: Read timed out
    at java.net.SocketInputStream.socketRead0(Native Method)
    at java.net.SocketInputStream.read(SocketInputStream. java:129)
    at java.io.BufferedInputStream.fill(BufferedInputStre am.java:218)
    at java.io.BufferedInputStream.read(BufferedInputStre am.java:237)
    at com.zimbra.cs.mailclient.MailInputStream.read(Mail InputStream.java:93)
    at com.zimbra.cs.mailclient.MailInputStream.readLine( MailInputStream.java:73)
    at com.zimbra.cs.mailclient.pop3.Pop3Response.readRes ponse(Pop3Response.java:52)
    at com.zimbra.cs.mailclient.pop3.Pop3Response.read(Po p3Response.java:43)
    at com.zimbra.cs.mailclient.pop3.Pop3Connection.proce ssGreeting(Pop3Connection.java:75)
    at com.zimbra.cs.mailclient.MailConnection.connect(Ma ilConnection.java:85)
    at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:128)
    ... 37 more
    2010-01-06 20:55:06,146 INFO [btpool0-33://mydomain.com:8010/service/soap/GetImportStatusRequest] [name=myname@mydomain.com;mid=4;ip=172.20.1.99;ua=Z imbraWebClient - FF3.0 (Win)/6.0.4_GA_2038.RHEL5;] soap - GetImportStatusRequest

  2. #2
    indrasa is offline Junior Member
    Join Date
    Jul 2010
    Posts
    6
    Rep Power
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    Default

    I got the same problem with Zimbra 6.0.6, don't know why all externall POP3 accounts won't receive any mails. And I got this error messages in my mailbox.log:

    ... datasource - Scheduled DataSo
    com.zimbra.common.service.ServiceException: system failure: Unable to connect to POP3 server: DataSource: { id=d9731960-0731
    ExceptionId:ScheduledTask-8:1279599759528:4f2dc08e2c750be1 ...
    I checked my POP remote server with "# telnet xxx.xxx.xxx.xxx 110", the "+OK" response appeared more than 30 seconds.

    Then i fixed my remote server by tuning up the Ident DNS and lookup on tcpservers (qmail installation) - RE: Slow SMTP and POP3 response (sorry, it's a long one)

    And everything goes back to normal.

    It helps hopefully.

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