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Thread: Webmail version - delete of trash repeatedly shifts focus to Inbox

  1. #1
    nyd1972 is offline Starter Member
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    Default Webmail version - delete of trash repeatedly shifts focus to Inbox

    I have been using webmail client as University from India.

    The latest version, I wanted to delete a bunch of mails in trash folder.

    [1] I select the check box on the options line, 50 mails get selected.

    [2] Press the delete button - 50 mails disappears

    [3] Now the focus shifts to Inbox.

    (A) If have something like 300 mails, am I expected to repeatedly click on trash folder to shift the focus back - each and every time?

    (B) I do not know what version I am using. Is there a way to find out for your records?

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    The first thing is that you shouldn't need to empty the Trash folder, it's emptied on a schedule that's set by your Administrator. The default length for mail left in the Trash folder is 30 days then it will remove mail older than that.

    Focus should not change from the Trash to Inbox after deleting messages, it should remain in the Trash folder.

    You also should be able to right-click on the Trash folder and the 'Empty Trash'.

    You can get the version with the following entered in the Web UI search field: $set: get version - you should update your forum profile with that information (do not post it in this thread).
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    MOlin is offline Active Member
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    Default Same here - delete of trash shifts focus back to inbox

    I am experiencing this same issue after upgrading to 6.0.5 MacOSX-Intel. I have had users accidentally delete inbox email because of this. Associates are encouraged to delete their email regularly, not to wait on the server (30 days).

    What is going on with quality control at Zimbra? These issues should not be in NE GA releases!

    Side note, I also have encountered a nasty bug that zaps all disk space on the boot volume after selecting the server status -> disk usage tab. 8GB of free space got chewed down to 0KB in a matter of minutes.

  4. #4
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    ArcaneMagus is offline Moderator
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    M0lin if nobody can reproduce the error how are they supposed to find it?

    Do you have steps to reproduce (exact client software versions and server version)? Have you filed a bug on Bugzilla Main Page - Zimbra or searched for a currently existing bug?

    As for your disk space issue, what is the boot volume being filled with? How do you know it is zimbra (the script ran when you go there only parses the output of `df` and a few other status utilities)? Have you filed a bug?

  5. #5
    MOlin is offline Active Member
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    Quote Originally Posted by ArcaneMagus View Post
    M0lin if nobody can reproduce the error how are they supposed to find it?

    Do you have steps to reproduce (exact client software versions and server version)? Have you filed a bug on Bugzilla Main Page - Zimbra or searched for a currently existing bug?

    As for your disk space issue, what is the boot volume being filled with? How do you know it is zimbra (the script ran when you go there only parses the output of `df` and a few other status utilities)? Have you filed a bug?
    ArcaneMagus,

    The exact steps were posted above in the first post? And, as I stated in my post 6.0.5 MacOSX-Intel.

    Is it a requirement to first post to the bugzilla before posting to the community forum? I did not know this if so.

  6. #6
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    Well the problem with that is that following those steps I can't reproduce the problem.

    I just tested using the following server:
    Release 6.0.3_GA_1915.UBUNTU8_64 UBUNTU8_64 FOSS edition.

    And the following browsers using the advanced client:
    Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/533.2 (KHTML, like Gecko) Chrome/5.0.342.3 Safari/533.2
    Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.3a3pre) Gecko/20100315 Minefield/3.7a3pre
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0)

    And the following browser using the standard client:
    Opera/9.80 (Windows NT 6.1; U; en) Presto/2.5.18 Version/10.50

    I tested by creating 180 messages in the trash folder of an account, and then deleting a screen full in each client (refilling the folder as necessary). Under all clients I got the expected behavior of the messages getting deleted and then next set of messages in the trash folder showing up. Under none of these clients did I have it go to the inbox folder on me.

    Information like what I posted above would be very helpful in diagnosing the problem. "6.0.5 MacOSX-Intel" could mean you are using a Mac OS-X server running version 6.0.5 (which tells us nothing about the client you are using which is the important part of this problem), or it could mean that you are using a 6.0.5 server and that you are using an Intel based mac to access it (again... not too helpful as we still don't know which browser you used).

  7. #7
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    M0lin, please don't post duplicate threads on the same topic..

    For simplicity sake, I'll duplicate what I had over in the other thread.

    I was able to reproduce this with 6.0.5 NE on Ubuntu 8.04 x64 using Chrome on OS X as the client. I selected all the messages in my trash, hit the delete button, and I was pushed to my Inbox. It did this 2/3 times for me.
    Last edited by y@w; 03-17-2010 at 10:50 AM.

  8. #8
    SeanG is offline Zimbra Employee
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    Could you guys let us know what browser client you're seeing this behavior on? We've been unable to repro with Firefox 3.6 so far.
    Bugzilla - Wiki - Downloads - Before posting... Search!

  9. #9
    ArcaneMagus's Avatar
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    Moved the only non duplicate post over here and deleted the duplicate thread.

  10. #10
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    I said Safari above, but it was in Chrome. I just reproduced it..

    This may be part voodoo, but it looks like if I have 3 or more messages in the trash it does it. It doesn't do that with 1 or 2 messages in there.

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