IM chat history
I used internal IM client and the history is stored in the Chats folder /www version/. When we used external IM client like Spark, the history is not in the Chats folder.
Is there possibility to setup ZCS server and store all mesages (sent via internal or external client) in Chats folder? (I know that there could be history in client, but possibility of searching in emails and IM messages from one place seems very interested for us...)
Thank you in advance for your reply.
Really? First, check your preferences in the Zimbra webclient IM tab, make sure it is to log chat conversations.
We use Pandion internally, and chat logs are correctly places in the "Chat" folder in Zimbra accounts (and thus searchable), so perhaps this is related to the Spark client? Try 1-2 others....
In 5.x (when signed into the web-client /zcs) if you opened a chatroom in an external client (pidgin, spark, adium) even with a different /resource it would open in ZWC. Then chats would be logged. (Even non-chatroom messages were sent to all clients.)
Just noticed that literally the day our internal servers were upgraded to 6.x my chat logging history stops, I think we might have started doing individual resource routing for IM or 'by which ever client last communicated' though I haven't looked hard into it. Signing into a chatroom on an external client doesn't open it in ZWC (hence no logging).
Now whether these RFE's will handle that I don't know (still have logging in my external client but it would be nice to aggregate in my server's chats folder): Bug 21761 - Legal intercept support: IM (typically just ZWC, SMTP/IMAP/POP isn't included in Legal Intercept - Zimbra :: Wiki ) & Bug 12697 - Other collaboration data (IM, Docs, Calendars) need to be archived (ZAD)
Regardless, the correct behavior for normal messages should be broadcast, but subsequent replies go to the same client resource I've answered from. Currently this does not happen, so there's an RFE/bug to be had there.
Thank you both for reply!
We are using v. 6, so it seems that we should wait to update.
We are certainly very interested to understand ZAD's participation in IM chat history. IM can't magically fly under the radar if ZAD is catching all email-based communications.