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Thread: Emails sent from Outlook 2007 get unformated on Zimbra Web interface

  1. #1
    rnuno is offline Intermediate Member
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    May 2007
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    Default Emails sent from Outlook 2007 get unformated on Zimbra Web interface

    Hi,

    Im seeing this behavior for a long time and i tried to search the forums about it but it seams no one is seeing this issue like we do. Wen a user writes a email on Outlook for instance 3 lines like this:

    Code:
    Hi,
    
    line1 
    line2
    line3
    
    Bye.
    On the Zimbra web interface it will look something like this:


    Code:
    Hi,
    
    
    line1
    
    
    line2
    
    
    line3
    
    
    bye.
    is there any option that we can change on the interface or Outlook to stop this behavior? This are HTML emails.

    Thank you.

  2. #2
    rnuno is offline Intermediate Member
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    May 2007
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    Default

    Ok i will attach some pictures to try to show what im talking about. is no one else seeing this issue?


    View of the email on the Outlook Client:




    View of the email on the Zimbra Desktop or Web Interface:


  3. #3
    buttadee is offline Active Member
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    Boston, MA
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    Default

    Interesting, I just saw this when looking for explanation of why calendar appointment descriptions in HTML have "random" chunks of text removed when created in ZCO (Outlook 2007) and viewed by invitees in web client. (I can reliably reproduce the scenario where text will be removed by using some text modification like italics, bold, or underline (for example) in the appointment description, but I can't reliably predict exactly what words will go missing.)

    I noticed this only when testing 6.0.4, so thought it was a bug in 6.0x at first, but then your post helped me realize that it was more likely the fact that I was now testing a system using Outlook 2007 and I'm more used to 2003. NRC, do you think the change in Outlook 2007 HTML composition is the most likely culprit here?

    Thanks!

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