Auto-response message

[highhorse]

One of my users just informed me that our auto-responses are not being sent to external email addresses.

I have tested our ability to send mail and that seems to be fine. We are also using postfix mta's at the outside edge of our mail system. I have eliminated those as a possible suspect by using a domain that does not send through them.

The main issue is I do not want upset customers because they couldn't reach anyone.

Thank you,
Troy

[uxbod]

Welcome to the forums

Have them send a test message and check /var/log/zimbra.log and /opt/zimbra/log/mailbox.log to see what is happening.

[highhorse]

Here is what I have collected. I have edited usernames and the server name.

/var/log/zimbra.log

Jun 11 08:51:52 l***l amavis[30779]: (30779-11) FWD via SMTP: <t***e@lmtribune.com> -> <b***h@lmtribune.com>,BODY=7BIT 250 2.6.0 Ok, id=30779-11, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as C1CD43780DA
Jun 11 08:51:52 l***l amavis[30779]: (30779-11) Passed CLEAN, LOCAL [192.168.135.223] [192.168.135.223] <t***e@lmtribune.com> -> <b***h@lmtribune.com>, Message-ID: <4A312818.6000900@lmtribune.com>, mail_id: 34F76ecgtMAd, Hits: -2.898, size: 617, queued_as: C1CD43780DA, 454 ms
Jun 11 08:51:52 l***l postfix/smtp[863]: 514693780D6: to=<b***h@lmtribune.com>, relay=127.0.0.1[127.0.0.1]:10024, delay=0.48, delays=0.02/0/0/0.45, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as C1CD43780DA)
Jun 11 08:51:52 l***l postfix/qmgr[27835]: 514693780D6: removed
Jun 11 08:51:52 l***l postfix/lmtp[26155]: C1CD43780DA: to=<b***h@lmtribune.com>, relay=l***l.lmtribune.com[192.168.100.45]:7025, delay=0.1, delays=0.01/0.01/0/0.08, dsn=2.1.5, status=sent (250 2.1.5 OK)
Jun 11 08:51:52 l***l postfix/qmgr[27835]: C1CD43780DA: removed

/opt/zimbra/log/mailbox.log

[name=b***sh@lmtribune.com;mid=12;] mailop - Adding Message: id=15550, Message-ID=<4A3128D7.1010601@lmtribune.com>, parentId=-1, folderId=2, folderName=Inbox.
2009-06-11 08:55:04,626 INFO [LmtpServer-624] [name=b***h@lmtribune.com;mid=12;] mailbox - outofoffice not sent (already sent) mid=15550 rcpt='b***h@lmtribune.com' dest='t***e@lmtribune.com'

[veronica]

> mailbox - outofoffice not sent (already sent)

Logs says clearly already sent. Autoresponse is sent only 1st time when a user sends a mail to person with outofoffice set. Successive mails from same user doesn't initiate autoresponse.

[highhorse]

Today I sent from a different account and nothing showed up.

/opt/zimbra/log/mailbox.log

2009-06-12 08:35:38,025 INFO [LmtpServer-702] [name=b***h@lmtribune.com;mid=12;] mailbox - outofoffice sent dest='p***s@gmail.com' rcpt='b***h@lmtribune.com' mid=15587

[soxfan]

Make sure the "issue" isn't on the remote side. I have seen a lot of cases where "Out of Office" messages get treated as Spam/Junk.

[highhorse]

That is what I had been leaning toward. It's just strange that I didn't see it in the spam folder.

Thanks again.