External pop3 does not run automatically

[massimo81]

I've installed zcs open source edition and all works quite well.

I've a strange thing about pop3 external connection of some users.

Some users received correctly external email every x minutes. But some user don't receive external pop3 email automatically and must click on "download external email" button.

I've set the same property for all users.

What can i control for understand the problem?

Thank's

[adx442]

Here's my notes from dealing with the same thing for a user with an external POP3 account:

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zmprov gds some.user@ourcompany.com
the "gds" is GetDataSource. This will show the following output:

# name Usinternet
# type pop3
objectClass: zimbraDataSource
objectClass: zimbraPop3DataSource
zimbraDataSourceConnectionType: cleartext
zimbraDataSourceEmailAddress: some.user@usinternet.com
zimbraDataSourceEnabled: TRUE
zimbraDataSourceFolderId: 2
zimbraDataSourceHost: mail.usinternet.com
zimbraDataSourceId: f0a3705d-be6c-453a-b00d-203aaace23e0
zimbraDataSourceLeaveOnServer: FALSE
zimbraDataSourceName: Usinternet
zimbraDataSourcePollingInterval: 10m
zimbraDataSourcePort: 110
zimbraDataSourceType: pop3
zimbraDataSourceUseAddressForForwardReply: TRUE
zimbraDataSourceUsername: someuserel
zimbraPrefDefaultSignatureId: 2d2ae3cd-01f6-4df8-9e8f-28ce75d6985f
zimbraPrefFromAddress: someuser@ourcompany.com
zimbraPrefFromDisplay: Some User
zimbraPrefReplyToAddress: some.user@ourcompany.com
zimbraPrefReplyToDisplay: Some User

# name Our Company
# type pop3
objectClass: zimbraDataSource
objectClass: zimbraPop3DataSource
zimbraDataSourceConnectionType: cleartext
zimbraDataSourceEmailAddress: someuser@ourcompany.com
zimbraDataSourceEnabled: TRUE
zimbraDataSourceFolderId: 2
zimbraDataSourceHost: mail.airstreamcomm.net
zimbraDataSourceId: dec885e4-6dcf-480f-999f-68d035609551
zimbraDataSourceLeaveOnServer: TRUE
zimbraDataSourceName: Our Company
zimbraDataSourcePollingInterval: 3m
zimbraDataSourcePort: 110
zimbraDataSourceType: pop3
zimbraDataSourceUsername: ourcompanysomeuser
zimbraPrefFromAddress: someuser@freya.ourcompany.net
zimbraPrefFromDisplay: Some User

So, to modify the time that the Our Company account will be checked, we're going to manually modify the value of "Our Company" (listed in output above as zimbraDataSourceName and as #name Our Company).

zmprov mds some.user@ourcompany.com "Our Company" zimbraDataSourcePollingInterval 3m

The "mds" is ModifyDataSource. We choose the portion of the account to modify with "Our Company", followed by the datatype to be modified, followed by the new value.

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These notes were intended to remind me of what command did what and provide concrete examples, but this just happens to be the modification that you probably need.

Just provide the name of the data source and give it a polling interval value. My example will check the Our Company account every 3 minutes. I do remember reading a comment that checking external accounts can be resource intensive, so you may want to have their external accounts checked at a rate of once every 10 minutes or so and see if your server load looks good. With our little company, it hasn't made any noticeable difference.

Hope this helps you out!