Before using Zimbra, my users where accustomed to sending all appointments to a distribution list called agenda@fqdn. This caused all items to be dispersed to my users, and they accepted what they found interesting.
This resulted in a mosaic of overlapping appointments on any particular work day.
Now that we've started using zimbra, i have created a shared account, with a different calendar for each department, and a few calendars for things like peoples holidays and sick days.
A number of people are happy with this, because it cleans up your personal agenda, and it gives them one single dept. calender they can use.
However lately i have been getting complaints concerning people not being aware of appointments, and not being aware someone is on holiday etc.
This is mostly due to people not looking in the right places, and/or items being placed in the wrong location.
I have explained numerous times how the new system works, and why we are using it, but it looks like people are still having trouble with it.
Does this sound familiar to some of you ? if so what steps did you take to get your users to support multiple calenders ?
In the end it looks like my users simply don't care about clarity, and would rather search through one big pile of appointments rather than having to open a different calendar