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Thread: Why is Zimbra so buggy?

  1. #31
    edwin.arneson's Avatar
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    Oh, what fun. So I thought I'd try the newly GA Zimbra Desktop to see if it worked better then the Advanced client. It lasted about 5 minutes. I right-clicked on an e-mail message and selected "Show Original." Had I been using the Advanced client, I could have printed it. Using Zimbra Desktop I can't (of course copy/paste is a work-around).

    I thought I'd put this in Bugzilla like everyone recommends, but after doing a couple of searches, Bugzilla seems to have gone away. So I'm typing here right now instead of Bugzilla.

  2. #32
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    After 2.5 decades of Mac usage, I assume that command-P will print a given document. With Windows, control-P generally works. Have you tried them?

    There's a link to bugzilla right above the "new reply" button in the forum.

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    i'm curious

    Did you guys do an evaluation of zimbra before purchasing? It sounds like you've done some pretty comprehensive testing way more than most.

    Were you part of the decision making process? If so or not, are you aware of why they decided to go ahead with zimbra implementation?

  4. #34
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    Quote Originally Posted by bdial View Post
    i'm curious

    Did you guys do an evaluation of zimbra before purchasing?
    Yes, it was evaluated. It replaced both an in-house web mail system as well as Oracle Calendar.

    Quote Originally Posted by bdial View Post
    It sounds like you've done some pretty comprehensive testing way more than most.
    As previously mentioned, I'm in IT here, but for the purposes of the e-mail system, I'm just a user. Hence, I didn't test Zimbra, I've just encountered lots of bug trying to use it.

    Quote Originally Posted by bdial View Post
    Were you part of the decision making process? If so or not, are you aware of why they decided to go ahead with zimbra implementation?
    No, I was not part of the decision making processes. I don't have specific details as to their decision to go ahead (for instance, I don't know if they looked at anything else). One exigency was to get rid of the expense of Oracle Calendar and another requirement was to advance the functionality of the web mail system. I believe they are interested in the promise of the "collaboration suite" aspects of Zimbra and I'd suppose they didn't encounter any show-stopper bugs.

    They do know there are bugs and issues (cf. SFU.ca » IT Services » Email at SFU SFU Connect Calendar: Known Issues), but obviously the pros outweighed the cons.

    I don't hate ZCS, and I even like some aspects a lot. The number of bugs seems mind-boggling, though, and suggested some sort of deficiency on Zimbra's side (the company) and hence the original question to see what opinions people had as to the reason.

    Either testing or the specification of fixes/ehancements seems very deficient. For instance, take item (55) on my list:
    Preferences/Shortcuts/Saved Search Shortcuts says
    you can "Assign numeric shortcuts to Saved Searches."
    In fact you can't. What you can do is assign numeric
    shortcuts to saved Mail searches. Any other application's
    saved searches don't appear in the "Choose Search" list
    when you click on the "Browse..." button.
    Someone wrote the code to enable saved searches. Someone wrote the code to enable saved search shortcuts. Someone presumably tested the features. Yet it doesn't work like you'd expect. Unlike some of the issues I noted, this isn't obscure; this isn't some hard to find feature. And combined with (54) why add this feature if it is going to be done so badly? Sure, part of it works, but why not do it correctly or don't do it at all? (Note that (55) is in Bugzilla as 12062 and tagged as an enhancement. If the preferences said "Assign numeric shortcuts to Saved Mail Searches in the default search folder" then 12062 would be an enhancement request. Since it says "Saved Searches" and doesn't work like it says, how can this not be a bug?)

  5. #35
    SPF
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    IMO, they are trying to do too much.

    I'm not sure the market was screaming for another bloatware fatclient. I think they should focus in on the Server and webclient, and then work on getting the existing little barely-working stuff up to professional levels. (hello J2ME client)

    And I may be way off, but I get the feeling sometimes that they don't have nearly enough employees, especially local employees. But to be fair, I've mostly been satisfied with the support we've received. (network ed.)

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    Perlpigeon is offline Member
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    Default An answer...

    Hi,

    although initially I read some irritation between the lines in the previous posts, this thread seems to have turned into a positive one where there's constructive criticism, and with the help of mr. E. Arneson a list of to (quickly and thoroughly) resolve issues can be addressed. Great!

    I just want to quickly let others - who are not so familiar with bug lists in a software company - know that a list of, well, say 200 or 1000 bugs for (in this case) both server and client side, multi-platform software that has not been developed and improved with the resources from a huge firm like Microsoft, is not really so uncommon or unexpected. Being in Content/Document Management business for 9 years now and having dealt back-end (technical) and front-end (end-user) with both Microsoft products and others, also Microsoft has had bug-lists these sizes, if not larger.

    I have found that Zimbra is a great product, with all its little faults, as I find that Microsoft Exchange + Microsoft Outlook combined are great products with all their faults. My opinion is that Zimbra currently is setting a somewhat different footprint on managing communication and interactions which hopefully will result in both happy users and administrators.

    Lastly my answer to the initial question from Mr. Arneson why zimbra is so buggy: because it is software that is being used.

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    rschoenbach is offline Starter Member
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    Finally, someone saying what I and many of my colleagues forced to use this new client have been saying--only the person clearly knows more technical detail. For me, it's just a user-end thing. I've just spent at least a half hour looking through these forums trying to find how to solve one of the glitchy things--downloading attachments (since Drag and Drop isn't an option yet?!?) to a SPECIFIC folder on my desktop, not just the "most recent" 3 folders. With Zimbra, I feel like my whole email experience has mittens on it--very slowed down. I'm wondering if I should try to use Gmail and somehow link up my work account. Any ideas how to do that welcome. Meanwhile, I'll go back to searching for the answer to my most pressing question (and just deal with annoyance about less presssing glitches).

  8. #38
    ewilen's Avatar
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    Don't know if you've found an answer yet, but to download an attachment to a specific folder, you should be able to do it the same way you would do if you were downloading a file from a normal web link. I.e., right-click and "Download linked File as..." (or similar depending on your browser).

  9. #39
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    Arrow

    Quote Originally Posted by rschoenbach View Post
    downloading attachments (since Drag and Drop isn't an option yet?!?) to a SPECIFIC folder on my desktop, not just the "most recent" 3 folders.
    Ewilen gave you the solution. I might add that the download behaviour is browser (and OS) specific. From the behaviour you describe I can't guess what browser you are using.

    Quote Originally Posted by rschoenbach View Post
    With Zimbra, I feel like my whole email experience has mittens on it--very slowed down.
    If you are using Internet Explorer, you'll find Zimbra to be much faster using Firefox or Safari.

    I've found both the search capability and the shortcuts (both folders and tags) to be enhancements over other e-mail clients I've used.

    Quote Originally Posted by rschoenbach View Post
    I'm wondering if I should try to use Gmail and somehow link up my work account. Any ideas how to do that welcome.
    If your Zimbra server is set up to allow POP access, you can connect to it via Gmail. See Settings/Accounts/Get mail from other accounts.

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    ewilen's Avatar
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    On the other hand, I'm sure commenting is beneficial when it exposes real-life cases or other dimensions of the bug.

    Also, I sometimes find bugs which are essentially duplicates, with votes scattered among them, which haven't yet been marked as duplicates. I try to leave cross-references in comments so that the duplicates will be closed and votes consolidated, which should raise the visibility of the issue.

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