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Thread: garbage...

  1. #1
    igorbuc is offline New Member
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    Angry garbage...

    What is the problem with your software? It has been adopted by Stanford and some of us are having frequent problems with it. A member of the Faculty Senate, I am going to ask for a reconsideration, or a simple bypass, given your inability to fix local bugs. We are in a cost-cutting mode anyway.

  2. #2
    uxbod's Avatar
    uxbod is offline Moderator
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    Welcome to the forums

    I am sorry that you feel that way though your comments would be better directed to your account manager.

  3. #3
    igorbuc is offline New Member
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    Thumbs down Account manager

    Yes, blame the locals. They have been in touch with you. I am dead annoyed with the hours wasted with this new email thing, and this annoyance will have public consequences.

  4. #4
    uxbod's Avatar
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    Perhaps your frustration should then be directed to your internal management team to speak with Zimbra again.

  5. #5
    igorbuc is offline New Member
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    Just you wait, petit malin. We know the game you play, pretend the issue is on the other side.
    My frustration will go straight to our Provost, and we will see who gets squeezed

  6. #6
    uxbod's Avatar
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    Have a nice day and please feel free to raise a support issue regarding your concerns.

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by igorbuc View Post
    What is the problem with your software?
    Some idea of what your problem is might help rather than some intemperate rant. The correct place for raising problems is via the Support Portal or, as has already been mentioned, via your Account Manager at Zimbra.

    Quote Originally Posted by igorbuc View Post
    Just you wait, petit malin. We know the game you play, pretend the issue is on the other side.
    No game is being played here and nobody is blaming the 'other side', you are only being informed of the correct procedure for reporting your problems - your most appropriate course of action would be to do that. There is no need to be rude to forum members who are only trying to help.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    rparker is offline Starter Member
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    Default Working together

    Very sorry to hear about your experience. We have been working very closely with John Freshwaters, and your IT team, on a large and difficult project. Much of the complexity and difficulty come from issues related to consolidating the diverse legacy systems on campus.

    Additionally, we have identified a number of issues and improvements specific to Stanford's needs and use cases. We have provided, and continue to provide, improvements to our platform to address these issues.

    Can you provide me with an e-mail outlining the issues you have experienced?

    We can review your issues against the ones we are working with your IT team. One, to make sure we have your specific issues on our radar, and two, to provide you with an estimate of when we can put your specific issues to rest.

    Randy Parker
    Sales Director
    Zimbra | a Yahoo! Company
    rparker@zimbra.com
    415-595-5499 Mobile

  9. #9
    igorbuc is offline New Member
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    Default finally...

    ... a voice of sanity after the young men delegated to moderating such discussions tried to sit on (not quite kill), collectively, the messenger. A bad idea if the messenger can defend himself or herself on a real battlefield (at Stanford).
    Thanks for this. It is not quite my task to beta-test the local application of Zimbra to Stanford (I am paid by the institution for other tasks) . The long and the short of this is that if the software cannot be adapted to local conditions, people will simply have their email forwarded to and through other applications and/or accounts. So on paper there will be "Zimbra at Stanford"; in reality there will be minimal use.
    All best,
    Ph B

  10. #10
    uxbod's Avatar
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    Ranting on a public with no details to substantiate your claims is counter productive.

    As moderators we are happy to help you overcome your issues, but you need to tell us what the problems are first

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