Issue resolved: Even though I had opened a ticket with Zimbra.com and scoured the forums for resolution I was getting nowhere. I poured over the admin console and the user settings. There were limits set in the user's (Scott) Calendar prefs. The user was adamant that he did not set these, but it is possible that Zimbra fixes/changes over the last several server versions made his inadvertent changes work in a different manner. (Scott works in traffic: meetings/invites are his life, so I take him at his word.) I set him to allow free/busy and invites to all.
As this still did not fix the free/busy for him, I edited the calendar properties setting it to Exclude free/busy, then turning it back off. This allowed me to view the user's free busy.
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Chris @ DPM
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Version 6.0.16_GA_2998.NETWORK Apr 4, 2012 MACOSXx86
Xserve 2x Dual Core Xeons 10GB with Xserve RAID
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