postfix and mta error

[mahmoud]

hello
i have a problem with the postfix and mta service , it is always down and not running .
the following error is what iam getting:

Server error encountered Message: system failure: exception during auth {RemoteManager: imap.gmail.com->zimbra@imap.gmail.com:22} Error code: service.FAILURE Method: GetMailQueueInfoRequest Details:soap:Receiver

i search in the forums and the wiki's , i followed all the instructions , i know that this port is used by ssh , i change the port many times , i killed the send mail service but no results and that is the following output from the status:

zmcontrol status
Host imap.gmail.com
antispam Running
antivirus Running
imapproxy Running
ldap Running
logger Running
mailbox Running
mta Stopped
postfix is not running
saslauthd is running with pid 13771
snmp Running
spell Running
stats Running
my certification is not expired , i know also that this is one cause of not making the mta anf posfix service running.

I also tried :
/opt/zimbra/libexec/zmfixperms
zmsshkeygen
zmupdateauthkeys
ssh -i .ssh/zimbra_identity -o strictHostKeyChecking=no zimbra@imap.gmail.com
zmprov ms imap.gmail.com zimbraRemoteManagementPort 2222

still no results at all , the postfix cannot be running because simply the port is used by another process and i cant replace that port to the zimbra postfix.

any help is very appreciated and thanks in advance.
Regards

[mahmoud]

any help guys please , iam in the middle of nowhere here.
regards

[uxbod]

Why do you have a domain name that is owned by Google ? I presume this server is on a private LAN so is the DNS okay ?

cat /etc/hosts
cat /etc/resolv.conf
dig gmail.com mx
dig imap.gmail.com
host `hostname` <- note backticks and not double quotes

[mahmoud]

xbod thanks for your reply , here is the commands:

[zimbra@imap /]$ cat /etc/hosts
# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 localhost.localdomain localhost
192.168.21.75 imap.gmail.com mail imap

[zimbra@imap /]$ cat /etc/resolv.conf
; generated by /sbin/dhclient-script
nameserver 192.168.20.15

[zimbra@imap /]$ dig gmail.com mx

; <<>> DiG 9.2.4 <<>> gmail.com mx
;; global options: printcmd
;; connection timed out; no servers could be reached

[zimbra@imap /]$ dig imap.gmail.com

; <<>> DiG 9.2.4 <<>> imap.gmail.com
;; global options: printcmd
;; connection timed out; no servers could be reached

[zimbra@imap /]$ host `hostname`
;; connection timed out; no servers could be reached

i appreciate your help

[uxbod]

Your DNS is not resolveable. As you are on a private IP address have a read through Split DNS - Zimbra :: Wiki.

I would also recommend you use your own domain name

[mahmoud]

Alright , Do you think i need to uninstall my existing zimbra and install a fresh one using my own domain ?
if yes , does install -u do the job or i need to kill some services first like ldap?
Note: using gmail account was an error in my installing it was just for testing perposes to test zimbra localy but iam sure that your recommendation is right.

[uxbod]

If you run shutdown ZCS and then do a ps -ef | more and check that all Zimbra processes have stopped you should then be fine to perform a ./install -u.

[mahmoud]

Now a fresh installation with new configurations:

[root@mail /]# cat /etc/hosts
# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 localhost.localdomain localhost
192.168.21.75 mail.alghurair.com mail

[root@mail /]# dig alghurair.com mx

; <<>> DiG 9.2.4 <<>> alghurair.com mx
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 15107
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;alghurair.com. IN MX

;; AUTHORITY SECTION:
alghurair.com. 86400 IN SOA alghurair.com. root.localhost.alghurair.com. 11 28800 7200 604800 86400

;; Query time: 4 msec
;; SERVER: 192.168.20.15#53(192.168.20.15)
;; WHEN: Tue Jun 24 13:57:53 2008
;; MSG SIZE rcvd: 82

[root@mail /]# dig mail.alghurair.com

; <<>> DiG 9.2.4 <<>> mail.alghurair.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 54118
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;mail.alghurair.com. IN A

;; ANSWER SECTION:
mail.alghurair.com. 86400 IN A 192.168.20.21

;; AUTHORITY SECTION:
alghurair.com. 86400 IN NS dc.alghurair.com.alghurair.com.

;; Query time: 6 msec
;; SERVER: 192.168.20.15#53(192.168.20.15)
;; WHEN: Tue Jun 24 13:58:24 2008
;; MSG SIZE rcvd: 83

[root@mail /]# host `hostname`
mail.alghurair.com has address 192.168.20.21

but still the mta and the postfix not running , that is the error iam having:

Message: system failure: exception during auth {RemoteManager: mail.alghurair.com->zimbra@mail.alghurair.com:22} Error code: service.FAILURE Method: MailQueueFlushRequest Details:soap:Receiver

Thanks in advance for your help

[uxbod]

The IP address in /etc/hosts for your server does not match to what DNS is returning. In hosts you have 192.168.21.75 but DNS says it is 192.168.20.21. You need to fix these errors first.

[mahmoud]

alright i have fix that already , do you want me to post the digs?
my postfix still not working.