Empty Junk Folder

[Phantasmagoria]

"Emtpy Junk" cannot work, those email still here, need to move to Trash folder to do it, but no any error message. I am using IE...

[phoenix]

It's working on my IE6 and Windows Server 2003. Are you able to right-click and Empty Junk? Do you get the warning message? If you got both of those messages did you refresh the browser, you sometimes need to do that to see that they've gone. If you still have problems, which version of IE & operating system are you using? Which version of Zimbra is installed? Do you have Firefox installed and does it happen with that?

[FunkyPenguin]

I get an issue with trying to empty more than about 30 messages, also if I have sent a folder to the trash that has messages inside it - I would have to delete the messages and then I can delete the folder. This is using IE6, FireFox1.07 & 1.5, Galeon and Konquerer. OSes used are WinXP, SUSE10, RHEL3/4 Ubuntu and FC3/4 - ZCS is Version 3.0.1_GA_160.RHEL4 running on CentOS4.2

If I remember there was a bug in the past (M2 or M3) about the trash, but I might be dreaming.

[KevinH]

Can you load the app with ?debug=3 and then watch the output of that when trying to empty your folder. Also on Firefox check the JavaScript console to see if you have any errors.

[Phantasmagoria]

Yes...I am right-click, no any warning/error message, but when I refresh the browser, it still here but disappear after right-click and Empty Junk again, anyway now it seems works well...strange...

Originally Posted by phoenix

It's working on my IE6 and Windows Server 2003. Are you able to right-click and Empty Junk? Do you get the warning message? If you got both of those messages did you refresh the browser, you sometimes need to do that to see that they've gone. If you still have problems, which version of IE & operating system are you using? Which version of Zimbra is installed? Do you have Firefox installed and does it happen with that?

[Criville]

I have a similar problem

My configuration:
- Server FC4 zcs-3.1.0_GA_322
- Client Windows 2000 Pro SP4 IE6 (french)
- or Client Ubuntu FF 1.5.0 (english)

Test 1
When I empty first Trash using right-click and Empty Trash -> "Empty Trash" works
But I want to umpty Junk using right-click and Empty Junk -> "Empty Junk" does not work

I log off from zimbra

Test 2
When I empty first Junk using right-click and Empty Junk -> "Empty Junk" works
But I want to umpty Trash using right-click and Empty Trash -> "Empty Trash" does not work

...

[KevinH]

Can you try with ?debug=3 and try to see if you can tell a difference in the SOAP calls the client makes. Maybe post the results here as an attachment.

[Criville]

Here is the debug result:

Test 1 : First Empty Trash
Empty Trash OK
<FolderActionRequest xmlns="urn:zimbraMail">
<action xmlns="" op="empty" id="3"/>
</FolderActionRequest>

Second click Empty Junk and no good result
Empty Junk NO OK
<FolderActionRequest xmlns="urn:zimbraMail">
<action xmlns="" op="empty" id="3"/>
</FolderActionRequest>


Zimbra Log off

Test 2 : First Empty Junk
Empty Junk OK
<FolderActionRequest xmlns="urn:zimbraMail">
<action xmlns="" op="empty" id="4"/>
</FolderActionRequest>

Second click Empty Trash and no good result
Empty Trash NO OK
<FolderActionRequest xmlns="urn:zimbraMail">
<action xmlns="" op="empty" id="4"/>
</FolderActionRequest>

[KevinH]

Looks like a bug. Nice catch. Please file it in bugzilla.

[Criville]

Looks like a bug. Nice catch. Please file it in bugzilla.

OK that's done bug 7495 (http://bugzilla.zimbra.com/)