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Thread: Permanent Autoresponder

  1. #1
    julioc8a's Avatar
    julioc8a is offline New Member
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    Default Permanent Autoresponder

    Does anybody know if Zimbra has a permanent autoresponder feature. I know that there's an option to set up vacation messages, but that's not what I'm looking for.
    Here's my scenario:
    I have a couple of clients that have one main address and a few aliases resolving to their main address. In their old mail system, they had permanent autoresponders in place for some of those aliases. For example, if a message was sent to feedback@domain.com an automatic autoreply would be fired back to the original sender.
    I thought Zimbra had an option in the mail filters for this, but it doesn't seem to. This is pretty standard, so I may be missing something here.
    If it is not in place, it'd be nice to have a mail filter that processes an autoreply based on, for example, the To or Subject line in the incoming message.

    thanks
    jc

  2. #2
    p24t is offline Moderator
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    Zimbra can always have the auto-reply message activated, but I don't see a way to specify it per-alias. What you could do is have a separate account for the aliases, with the auto-responder on, which then forwards those messages to the normal user account.

    If that is a feature that you would like to see added, you can add a RFE for it in the bugzilla, and then post that here for others to vote on if they wish.

  3. #3
    julioc8a's Avatar
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    I thought of the option that you mentioned, but that'd imply enabling another account (and thus another license), etc for this user. Since it implies additional charges for us as a provider and for the user, I dismissed it.
    I think I'm going to file that RFE.
    jc

  4. #4
    p24t is offline Moderator
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    Just don't forget to:

    1. Vote for it (still have to do that after filing it)
    2. Post it here (so others can find it more easily and also vote on it)

  5. #5
    julioc8a's Avatar
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    this may sound dumb, but I still can't figure out how to vote on these things. When I click on the vote for this bug link, I get to a page where I don't see an obvious option to vote.
    Here's the link anyway:
    Bug 28622 - Option to always send out of office message

    btw, someone updated the bug and mentioned the attribute zimbraPrefOutOfOfficeDirectAddress

    Any idea where I might find info about this?
    I checked the wiki and the documentation and no luck
    jc

  6. #6
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    Click 'vote for this bug', you are then shown a list of bugs you are following, and the new one is in that list but the tickbox to it's left will be clear. Tick the box and press 'change my votes'

    This is because you have a limited amount of votes and you may need to move them around.

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