Attachment problems

[wngoju]

We are trying zim.

.ppt attachments from two people were corrupted - ppt could not read them. One msg had multiple attachments and only one attachment appeared in zim - corrupted.

These were forwarded from our current operational imap server and are ok when viewed with tb on the imap server.

Works the same with firefox or ie on winxp.

If I send myself (to operational server forwarded to zim) a couple of ppts through yahoo or gmail it works fine.

Some cacheing problem? Sigh! Thanks,
bill

[marcmac]

zimbra version? OSS or network? Downloading attachments, or viewing as html? Can you access them via IMAP from Zimbra (not from the old system) and view them, or are they still corrupted. How large are they?

[wngoju]

- version presented by admin server is 3.0.0_GA_156REHL4 Feb 6, 2006

- network version

- error is downloading attachments (although html view says "Error occurred when retrieving the document.")

- I can download and view/use <one> of the ppts viewed through imap on zim. This one is the first one in the multiple-attachment msg. But I still dont see the other two attachments in this msg. Looking at the msg source, it appears to indeed only have one mime attachment.

In the other msg which did not work when viewing through zim itself, I still see the .ppt as corrupted viewing through imap on zim.

The ppt which works using imap on zim is about 6 meg as it arrived on zim; about 8 meg on the old server.

The (single) ppt which does not work in any way is 2377kb on the old server and 1016kb when view through imap on zim.

thanks!

[marcmac]

Any errors in /var/log/zimbra.log or /opt/zimbra/log/zimbra.log around the time these were received?

Also:

[shell]# rpm -qa | grep compat-lib
compat-libstdc++-33-3.2.3-47.3
compat-libstdc++-296-2.96-132.7.2

you got those installed?

[cove]

[root@zimtest log]# rpm -qa | grep compat-lib
compat-libstdc++-33-3.2.3-47.3
compat-libstdc++-296-2.96-132.7.2

Here is the error I found in our logs:

2006-02-23 09:31:58,164 WARN [LmtpServer-437] [] TransformationClient - Error sending document; tell convertd never mind
java.io.IOException: Error in encoded stream: needed 4 valid base64 characters but only got 1 before EOF, the 10 most recent characters were: "Xvfuvde\r\n9"
at com.sun.mail.util.BASE64DecoderStream.decode(BASE6 4DecoderStream.java:218)
at com.sun.mail.util.BASE64DecoderStream.read(BASE64D ecoderStream.java:116)
at java.io.FilterInputStream.read(FilterInputStream.j ava:111)
at java.io.PushbackInputStream.read(PushbackInputStre am.java:161)
at java.io.FilterInputStream.read(FilterInputStream.j ava:90)
at com.zimbra.cs.convert.TransformationClient.copyChu nks(TransformationClient.java:107)
at com.zimbra.cs.convert.TransformationClient.extract (TransformationClient.java:141)
at com.zimbra.cs.convert.SocketTransformationStub.doE xtract(SocketTransformationStub.java:95)
at com.zimbra.cs.convert.SocketTransformationStub.ext ract(SocketTransformationStub.java:151)
at com.zimbra.cs.mime.handler.DefaultHandler.getConte ntImpl(DefaultHandler.java:85)
at com.zimbra.cs.mime.MimeHandler.getContent(MimeHand ler.java:254)
at com.zimbra.cs.mime.ParsedMessage.analyzePart(Parse dMessage.java:492)
at com.zimbra.cs.mime.ParsedMessage.analyzeMessage(Pa rsedMessage.java:410)
at com.zimbra.cs.mime.ParsedMessage.analyze(ParsedMes sage.java:155)
at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver MessageToLocalMailboxes(ZimbraLmtpBackend.java:185 )
at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver (ZimbraLmtpBackend.java:109)
at com.zimbra.cs.lmtpserver.LmtpHandler.doDATA(LmtpHa ndler.java:420)
at com.zimbra.cs.lmtpserver.LmtpHandler.processComman d(LmtpHandler.java:197)
at com.zimbra.cs.tcpserver.ProtocolHandler.processCon nection(ProtocolHandler.java:231)
at com.zimbra.cs.tcpserver.ProtocolHandler.run(Protoc olHandler.java:198)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Wo rker.run(Unknown Source)
at java.lang.Thread.run(Thread.java:595)
2006-02-23 09:31:58,220 WARN [LmtpServer-437] [] ParsedMessage - Parse error on MIME part 2 (application/vnd.ms-powerpoint, Message-ID: <200602231731.k1NHVkNB025438@mail.wildpackets.com> )
com.zimbra.cs.mime.MimeHandlerException: cannot extract text
at com.zimbra.cs.mime.handler.DefaultHandler.getConte ntImpl(DefaultHandler.java:90)
at com.zimbra.cs.mime.MimeHandler.getContent(MimeHand ler.java:254)
at com.zimbra.cs.mime.ParsedMessage.analyzePart(Parse dMessage.java:492)
at com.zimbra.cs.mime.ParsedMessage.analyzeMessage(Pa rsedMessage.java:410)
at com.zimbra.cs.mime.ParsedMessage.analyze(ParsedMes sage.java:155)
at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver MessageToLocalMailboxes(ZimbraLmtpBackend.java:185 )
at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver (ZimbraLmtpBackend.java:109)
at com.zimbra.cs.lmtpserver.LmtpHandler.doDATA(LmtpHa ndler.java:420)
at com.zimbra.cs.lmtpserver.LmtpHandler.processComman d(LmtpHandler.java:197)
at com.zimbra.cs.tcpserver.ProtocolHandler.processCon nection(ProtocolHandler.java:231)
at com.zimbra.cs.tcpserver.ProtocolHandler.run(Protoc olHandler.java:198)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Wo rker.run(Unknown Source)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.io.EOFException
at java.io.DataInputStream.readUnsignedShort(DataInpu tStream.java:310)
at java.io.DataInputStream.readUTF(DataInputStream.ja va:545)
at java.io.DataInputStream.readUTF(DataInputStream.ja va:522)
at com.zimbra.cs.convert.TransformationClient.extract (TransformationClient.java:149)
at com.zimbra.cs.convert.SocketTransformationStub.doE xtract(SocketTransformationStub.java:95)
at com.zimbra.cs.convert.SocketTransformationStub.ext ract(SocketTransformationStub.java:151)
at com.zimbra.cs.mime.handler.DefaultHandler.getConte ntImpl(DefaultHandler.java:85)
... 12 more
2006-02-23 09:31:58,221 WARN [LmtpServer-437] [] ParsedMessage - Message had parse errors in 1 parts (Message-Id: <200602231731.k1NHVkNB025438@mail.wildpackets.com> , Subject: XXXXXXXXXXXXXXXXXXXXX )
2006-02-23 09:31:58,507 INFO [LmtpServer-437] [name=XXXXX@XXXXXX.wildpackets.com;] FileBlobStore - Stored size=1039089 wrote=1039089 path=/opt/zimbra/store/incoming/1140653932079-508.msg vol=1 digest=KsTfCUssf1paPDmPPT4NUQp6q6Y=
2006-02-23 09:31:58,507 INFO [LmtpServer-437] [name=XXXXX@XXXXXX.wildpackets.com;] FileBlobStore - Renamed id=4233 mbox=2 oldpath=/opt/zimbra/store/incoming/1140653932079-508.msg newpath=/opt/zimbra/store/0/2/msg/1/4233-5308.msg
2006-02-23 09:31:58,541 INFO [LmtpServer-437] [name=XXXXX@XXXXXX.wildpackets.com;] mailbox - Added message id=4233 digest=KsTfCUssf1paPDmPPT4NUQp6q6Y= mailbox=2 rcpt=XXXXX@XXXXXX.wildpackets.com

[marcmac]

My engineers are telling me:
The base64 data was malformed in the original email message.
The attachment was actually never sent to convertd.

So it looks like the attachment got munged somewhere in the forward.

[wngoju]

this is fixed. our problem. thanks

[cove]

Same here...