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Thread: Viewing HTML email is badly broken.

  1. #1
    Mike Scholes is offline Advanced Member
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    Default Viewing HTML email is badly broken.

    If I receive an email, even if I send it to myself using Zimbra HTML emails are not always displayed correctly. Sometimes the email is displayed in plain text, sometimes an attached image is displayed other times is shows a broken link. Switching between conversation and message view might toggle a change between any of these states. There is a real inconsistency in the rendering of HTML emails. If I imap in using Thunderbird the email displays OK including images. The same email viewed in the AJAX client shows a broken link where the image should be. The mouse over preview of the attachment shows the image correctly. Switching to "basic" view and everything is OK. The problem appears to be with the AJAX HTML rendering.

    5.0.5 F7

  2. #2
    mmorse's Avatar
    mmorse is offline Moderator
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    danielfarrelly is offline Special Member
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    Quote Originally Posted by Mike Scholes View Post
    If I receive an email, even if I send it to myself using Zimbra HTML emails are not always displayed correctly. Sometimes the email is displayed in plain text, sometimes an attached image is displayed other times is shows a broken link. Switching between conversation and message view might toggle a change between any of these states. There is a real inconsistency in the rendering of HTML emails. If I imap in using Thunderbird the email displays OK including images. The same email viewed in the AJAX client shows a broken link where the image should be. The mouse over preview of the attachment shows the image correctly. Switching to "basic" view and everything is OK. The problem appears to be with the AJAX HTML rendering.

    5.0.5 F7
    Same problem here.

  4. #4
    Mark Daniel's Avatar
    Mark Daniel is offline Senior Member
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    Same problem (for the most part) here. The issue appears to be user-specific: I do not have the problem myself, but if I sign out then in as an "afflicted" user, I cannot view the message in HTML. If I turn off the preview pane, however, then double-click on an HTML email, it displays correctly. Switching to the basic client works, as well.
    mark daniel | actc
    zcs 6 ose | mac pro | mac os x server 10.4.11

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    palmczak is offline Active Member
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    Not sure if it is related or not but Signatures that are created with HTML. seem to come and go at random. My best guess it that it it the same (or closley related) issue but thought I would post it for information. Even the creating of the signature in HTML, stays for a while, then randomly reverts to plain text.

  6. #6
    Mark Daniel's Avatar
    Mark Daniel is offline Senior Member
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    Again, exact same happening here. What I've found fixes it:

    1. Log out of ZWC.
    2. Quit Firefox (not just close the window), and save your session (optional).
    3. Relaunch, and sign back in to ZWC.

    Now, I've noticed that if I'm prompted for my master Firefox password, it works perfectly (I see my sig). If not, then chances are I'll get the plaintext version.

    (I have not checked to see what happens if I disable my master password; the problem always goes away when I'm prompted for the master pass, whether or not I've just started Firefox.)

    ::shrug::
    mark daniel | actc
    zcs 6 ose | mac pro | mac os x server 10.4.11

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    mmorse's Avatar
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    danielfarrelly is offline Special Member
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    Switching the "Group mail by" setting to Conversation seems to consistently work for displaying html messages.
    Have had no issues with signatures.

  9. #9
    lstroud is offline Active Member
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    Default Same problem

    I am seeing this across all browsers (FF2, FF3b5, IE7). Some email images always show, others display intermittently, some never show. However, the images always show correctly in other email clients.

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