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Originally Posted by mmluba While mail filters are an end-user solution to spam that trickles through, it makes me wonder whether using them to really setup Zimbra filters to essentially "blacklist" specific messages is a wise solution. While spam will always manage to slip through, in a case like this I'd recommend users to setup to move messages to Junk, not Discard and watch to make sure things are running smoothly |
IMO, the mail filters should never be used to filter spam. There are adequate resources in Zimbra to filter spam, if those services aren't doing the job then the investigation should be directed at 'why' the spam is getting through. The user should not move the message to Junk using a filter as this has no effect on training the filters, they should always use th Junk button when the spam hit's their inbox.
Quote:
Originally Posted by mmluba Unless an end-user is tech savvy at setting up mail filters with 100% confidence, I'd recommend not using "discard" for anything. In fact, I do remember being warned strongly by a Zimbra employee to not use the Discard function unless absolutely necessary.. |
That's quite right, users should be careful using this feature - the above mentioned RFEs should go some way to alleviate this problem. If they really need a 'Discard' rule they should at least test their filer by moving the target mail into a temporary folder to make sure it isn't deleting valid email. I have seen several users that have used Discard and wondered why they stopped receiving mail from x days ago.
