[SOLVED] Out of Office in 5.0.2

[amb1545]

Hi all,

One of my clients is running ZCS 5.0.2 NE and they just recently asked about enabling Out of Office for someone who is traveling for the next few weeks.

I have enabled the Out of Office feature for the COS, but I don't seem to find anywhere to set it in the web client, other than "Enable auto-responder". Is this what the user should enable? Or is there an actual out of office feature they can enable?

[mmorse]

Preferences > Mail > Receiving Messages section > send auto-reply message > check the box, enter the message, & set start/end dates.
(pic attached)

[mmorse]

Also note that default only 1 away message is sent per incoming message address over a specified time.

zmprov ma user@domain.com zimbraPrefOutOfOfficeCacheDuration 3d
(you could also modify it on the COS)
Thus duplicate away messages will not be sent to the same user in the given interval of 3 days. On day 4, if they send that account an email, they would again get back one notification, then no notifications for another day.

Setting to 0 would send an out-of-office notification in response to every email received (I'd avoid that).
Plus, if you have user A with an away message up, user B sends an email, and immediately puts up their away message (with the attribute set to 0) you could technically get a loop.
I prefer 3d or every week 5/7d depending upon how long the user is gone. ie: If they're typically gone a month, then every week.

The other attributes:
zimbraPrefOutOfOfficeDirectAddress
zimbraPrefOutOfOfficeReply
zimbraPrefOutOfOfficeReplyEnabled
zimbraPrefOutOfOfficeFromDate
zimbraPrefOutOfOfficeUntilDate

[amb1545]

Great. Thanks so much for the details.

[kapshure]

I have followed this thread and also seen the control(s) for this in the web user client, and in the admin console.. however, in the web client the date field is not present per the attached picture that i see in mmorse reply on 4.2.08

the auto reply message field is there but no date fields to modify.

I have tried this in FF 2.0.0.14 and IE 7.0.5730 -- no luck in either.

We are using the latest release of Zimbra

[mmorse]

Is this on 5.0.3+ or an older version?
5.0.5 is Released!

[kapshure]

5.0.2 GA 1975 RHEL_64


so that feature is only on 5.0.3+??

[mmorse]

Bug 10071 - Allow start/stop dates for out of office notifications
Those attributes were implemented quite a while ago as you can see in that bug (you can set them from CLI) they we're only recently added to the user preferences two months ago: "Verified on: 5.0.3_GA_2020.RHEL4_20080226093307 RHEL4"

[mmorse]

zimbraPrefOutOfOfficeReplyEnabled
zimbraPrefOutOfOfficeReply
zimbraPrefOutOfOfficeFromDate
zimbraPrefOutOfOfficeUntilDate
zimbraPrefOutOfOfficeCacheDuration
zimbraPrefOutOfOfficeDirectAddress

[mmorse]

We've had auto reply itself for a while even in the 4.5.x line - talking about zimbraPrefOutOfOfficeFromDate & zimbraPrefOutOfOfficeUntilDate being set from user preferences or the admin console gui which were added in 5.0.3