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Thread: Clearing out Addressee Cache

  1. #1
    glassman is offline Active Member
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    Smile Clearing out Addressee Cache

    Hello everyone,

    I'm not sure how to best describe this. An HR co-worker of mine uses both the Zimbra web client and also outlook. When she emailes a potential employee, she uses their personal email. Now when they've been brought on, she starts using their company email. This is creating a headache for her as when she starts to type the person's name it usually brings up their private email first as part of the autocomplete. She wants to know, as do I, if there is a way to clear that out via Zimbra so that she only gets the email address listed in the GAL.

    Thanks,
    Glassman

  2. #2
    uxbod's Avatar
    uxbod is offline Moderator
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    Has the senders details been automatically added to her address book ? What options does she have set under Preferences->AddressBook->Settings ?

  3. #3
    glassman is offline Active Member
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    I think she's just typed them in and yes they were automatically entered into some area. I've had her go to Address Book, Emailed Contacts and try to delete them from there, but according to her that doesn't solve the issue. Her preferences were set to the COS standard of auto adding addresses. I've since unchecked it. Will she need to go back and delete the addresses from the Emailed Contacts list again?

    Thanks again :-)

  4. #4
    uxbod's Avatar
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    I believe yes as that will be searched aswell as the GAL. Though I could be wrong. Would keep everything nice and tidy though

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