Zimbra help pages not working correctly in Mozilla Firefox

[gkchicago]

Sorry if this has been addressed before but searching for "help" and "zimbra" is just not narrow enough..

I am having an issue pulling up the Zimbra help pages in Mozilla Firefox 2.0.0.12. When I click on the "Help" link at the top right of the Web Client it loads the framed help pages but none of the "Contents > Folders" are working when clicked.

"Index" and "Search" results are working. My Firefox status bar shows the link for the content folders as

PHP Code:

javascript:void(0); 


Internet Explore 7.0.5730.11 appears to work fine.

[phoenix]

It works for me in the lates version of Zimbra, is there any particular tab you're on when this happens? Do you have any FF add-ons that may be causing this problem? If you have any installed then disable them or remove them and see if the problem goes away. If this is a Windows machine then see if there's any pop-up blockers that may be causing the problem.

[gkchicago]

• Zimbra NE 5.0.0
• Client: Windows XP Pro
• Same behavior in clean firefox w/ no add ons
• Help link clicked while in Inbox
• No system wide pop up blocker, security app, or firewall installed

Thanks for the help

[phoenix]

Sorry, I was too hasty with that reply. It's not working for me on the Contents section either. I can't see anything in bugzilla for this but could you do a quick search and if there's nothing there file a bug report then open a support case and ask that the details be added to the bug report.

[gkchicago]

I see two bugs that seem to cover this issue:

Bug 13194 - JS error while navigating to help from mail client

Bug 23940 - webmail help never finishes loading, generates error in firebug ("Component is not available"

[gkra]

Yup, those two bugs seem to cover the behaviors we're seeing.

Looks like it's RoboHelp's fault. :\