Let me start by saying Zimbra 5.0 GA is an outstanding product. I am however trying to move 40+ Outlook users in the company I work for as IT administrator to Zimbra and it's the little niggles that put people off even though the product as a whole is superior.
When a user wants to send a mail and they click the "To" button the select addresses dialogue box appears. There isn't a consistent way to show all the contacts from the various parts of Zimbra. By default the GAL is displayed, if you have moved away from the GAL and want to re-populate the list you can put "@" in the search box and it works. Now if I move to "Contacts" I am unable to show the entire list. If I switch to "Personal and Shared Contacts" I can type a "*" in the search box and it works but a "@" gets nothing. So I have to tell my users that if you want to show all your contacts do not select "Contacts" but "Personal and Shared Contacts" and use "*" but if you then want to add members from the GAL then select "Global Address List" and choose "@" for the search. It's all a bit messy and will frustrate my users.
Surely just selecting either "Contacts", "Personal and Shared Contacts" or "Global Address List" should automatically populate the list without having to enter any kind of search. Having to enter a new search for each and every recipient when you just want to add recipients from your personal contacts is very time consuming and will keep the Outlook lovers happy. Please tell me a fix is coming so I can have the last laugh