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Thread: Zimbra scrambles vietnamese messages

  1. #1
    blaze is offline Senior Member
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    Default Zimbra scrambles vietnamese messages

    Hi guys,

    I have a small problem with one of our customers. He writes as follows:

    The email below is in Vietnamese., If it is forwarded to yahoo mail, and
    Encoding set to Unicode (UTF-8) the text becomes readable. In Zimbra,
    advanced or basic, selecting Encoding Unicode (UTF-8) has no effect.
    If an email is written in Vietnamese to myself (using Zimbra), it is OK.
    But incoming email in Vietnamese is not

    Can you help?

    -------- Original Message --------
    Subject: Fwd: Toi rat quan tam den Sp Netrix
    Date: Tue, 27 Nov 2007 08:13:46 +0000 (GMT)
    From: y le
    To: omitted

    ----- Forwarded Message -----
    From: "Tuan Anh"
    To: "y nguyen"
    Cc: omitted
    Sent: Tuesday, November 27, 2007 2:15:12 PM (GMT+0700) Asia/Bangkok
    Subject: Toi rat quan tam den Sp Netrix


    Ch o Mr Ý,
    Tôi tên l : Tuấn Anh, chuyên ng nh tự ‘™ng hóa, ‘ang l m công vi‡c liên quan ‘ến các sản phẩm tự ‘™ng hóa của Advantech.
    Đọc ‘ược thông tin về sản phẩm Netrix trong trang hiendaihoa, tôi rất quan tâm ‘ến thiết b‹ n y, ứng dụng của nó (Tôi l m vi‡c liên quan ‘ến thiết b‹ của Advantech, rất th*ch lĩnh vực l*p trình giao tiếp máy t*nh, ‘iều khiƒn thiết b‹ của Internet nên có thƒ hiƒu ‘ược thiết b‹ Netrix). Tôi mu‘n hỏi m™t s‘ câu hỏi như sau:
    1/Nếu tôi tìm ‘ược dự án s* dụng thiết b‹ n y thì tôi có ‘ược giá ưu ‘ãi không?
    2/Tôi có thƒ biết m™t chút về giá của m™t s‘ dòng SP?
    Rất mong ‘ược h“i âm
    Tuấn Anh

    I don't even have a clue where to start on this one. Any ideas whatsoever would be appreciated.

    Regards,
    Gary

  2. #2
    ntdvn is offline Member
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    Default

    Yeah, I've got the same problem in sending and receiveing email in Vietnamese. Maybe Zimbra doen't support sending mail with unicode, does it? Can anyone help us to solve this problem?

  3. #3
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Some details of your Zimbra version, a display original of the message, which operating system and a search of bugzilla to see if it's already been reported might help. Merely saying 'me to' or 'it doesn't work' without any information doesn't really help in debugging the problem.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
    ntdvn is offline Member
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    Hi phoenix,

    Firstly, I'm very sorry for my poor information.
    Secondly, I'm going to show you the problem in step by step.
    The image below is my composing window. I wrote it in Vietnamese.



    After completely composing the email, I clicked Send button to send it to ng_trongduc@yahoo.com (I sent to myseft for easily checking). Then I checked my mail and got the result as below:



    Here is the Zimba version that I'm using:



    Please tell me what I need to do to solve the problem.

  5. #5
    dkarp is offline Zimbra Employee
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    Please attach a "Show Original" of the message from your Zimbra Sent folder. Odds are that the problem is at the receiver's end (unable to handle utf-8 content)...
    Bugzilla - Wiki - Downloads - Before posting... Search!

  6. #6
    ntdvn is offline Member
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    This is Orignal Message from Zimbra Sent Folder. It's similar to the message I received in the Inbox folder



    I tried to send a message with the same content using web mail, it's ok.
    Last edited by ntdvn; 08-17-2008 at 11:49 PM.

  7. #7
    dkarp is offline Zimbra Employee
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    Please, don't paste an image. Copy and paste the text if you can't attach the text file.
    Bugzilla - Wiki - Downloads - Before posting... Search!

  8. #8
    ntdvn is offline Member
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    Ok, here is the text. Please tell me if you need more information.

    T�i ?ang ki?m tra xem kh�ng bi?t Zimbra c� h? tr? g?i mail v?i Unicode kh�ng?

  9. #9
    dkarp is offline Zimbra Employee
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    Find the message, right click on it in the message list at top, select "Show Original". Save the resulting window's contents to a text file (using the File > Save As menu item). Attach that file to a posting to this forum.

    Thanks!
    Bugzilla - Wiki - Downloads - Before posting... Search!

  10. #10
    ntdvn is offline Member
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    Yeah, I did what you had been saying and here is the result. Please find attachment to get the text file.
    Attached Files Attached Files

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